BOURBON PLUMBING & HEATING LLC

The team from Bourbon Plumbing & Heating provided accurate estimate on product and price and then executed plan on budget and time to install complete HVAC System.

We called on a Thursday to ask them to give us an estimate on a new furnace and duct system, and to move a water heater, and put in an air conditioner. We told them we would need to have them out at the house between 11 AM - 2 PM on Monday or Tuesday, due to time constraints to get this estimate put together. They said they would be happy to do that, and would call us the day of to set up the specific time. We finally heard from them the next Thursday asking about coming out that day. Needless to say, we told them we were no longer interested. If you can't even show up on time for the estimate, why would you be on time for the work? No thanks.

I have used him three times. Two of the calls were random service calls. The third was for an emergency. They were prompt and did not take advantage of an emergency situation. The quality of work was very good. They were very responsive. They were fast and extremely courteous.

I liked their availability. They had a quick response time. The prices are reasonable. We live in an old house and they know how to handle old systems. They were professional. I would use them in the future.

He was 20 minutes late. Our appointment was at 3:30 p.m. and he arrived at 3:50 p.m. For a Service Call in the afternoon, that may be reasonable. He was very thorough. The competition didn't fix the problem, they just wanted us to purchase a whole new system. BOURBON PLUMBING & HEATING was very honest with what the problem was and they fixed it!!!! The fix was much cheaper than a new system. They even told us how to prevent future problems. Highly Recommend.