Description of Work: We have had them working on our furnace... Which they installed.. several times over the past 3 years. When our furnace went out 2 Christmases in a row, we called them and they just blew us off. We used our oven to heat our home! When they came in the summer to work on the air conditioning I noticed our tool box, that was sitting beside the furnace was open and many of my husbands tools missing. I actually "set it them up" the last time we called them. I placed my dad's old tool box beside the furnace and had it latched. I found it opened after the serviceman left. Needless to say, we never called them again. And our furnace has NEVER worked right until we called someone else . We found out they replaced the needed parts with other used crappy parts but charged us as new.What a bunch of crooks!
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$400
Response from DUNWIDDIE HEATING PLUMBING & AIR INC
In response to comments posted in regards to accusations against our Company: Fact no. 1: Our Company did not install the furnace; we installed an air conditioner in 2005. Fact no. 2: There were only 2 chargeable service calls made to work on the furnace, one in 2010 and one in 2013. Fact no. 3: As for any delay in getting to their home when the furnace quit working, the customer did call and requested to set up a service call, but failed to inform us that the furnace was not working at all. It is our company policy to respond to all "no heat" calls before performing routine service/maintenance calls. As per the call from the customer, it was indicated as only a service call. Fact no. 4: We made no service calls to this residence to work on the air conditioning since it was installed in 2005. Fact no. 5: Since no one from our company was there during the summer to work on the air conditioning, it would have been impossible for tools to have been taken by one of our technicians. The technician that did perform the two service calls to repair the furnace in 2010 and 2013 is highly respected and an honest person.
Benjamin S.
02/2014
3.0
heating & air conditioning/hvac
+ -1 more
I first called two weeks before Christmas and they said they were too busy and they would call me after the holidays. A week after New Years they still hadn't called, so I called them back and they advised a technician would call me next week to come over and give me an estimate. That week went by with no call. So I call them a third time and once again they told me the following week they would get me an estimate then they said they could install it two weeks after that. The last time I called them was Jan 24th and they still have not called me back. I will never try to use them again!
Description of Work: I was trying to get a whole house humidifier installed.
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
1.0
Bradley S.
02/2012
5.0
heating & air conditioning/hvac
+ -1 more
I would grade them highly overall. I would use their services in the future.
Description of Work: I used Dunwiddie Heating Plumbing and Air Inc a month ago. I had problems with the furnace taking on and off.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
KATHY N.
09/2008
5.0
heating & air conditioning/hvac
+ -1 more
I got three estimates and I went with them because they were local. It went excellent. I asked lots of questions and he had all of the answers. It took about three days for the installation and they did a good job. It was a nice, cool summer.
Description of Work: They installed a new heating and air conditioning system, and replaced all of the duct work.
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Service Categories
Heating and Air Conditioning,
Heating Oil,
Metal Fabrication & Restoration,
Wells and Pumps,
Plumbing,
Home inspection,
Electrical
FAQ
DUNWIDDIE HEATING PLUMBING & AIR INC is currently rated 3.6 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
DUNWIDDIE HEATING PLUMBING & AIR INC accepts the following forms of payment: Check,Discover,MasterCard,Visa