Tonya’s Touch is a family-owned cleaning services business with more than 20 years of history building great relationships with our customers and delivering amazing results you can smile about. Our greatest passions are cleanliness and happiness. Our mission is to bring you both! We strive at Tonya’s Touch to have a great quality service at a reasonable price. If you have a problem, we never leave it unsolved. This is why we have been voted the #1 cleaning service according to Bloomington’s Herald-Times. Family owned & operated. Cost is determined by the job. General cleaning is by the hr. $35/hr./person
We highly recommend Tonya's Touch for their house cleaning services. Their personnel are very competent and thorough and will leave your house feeling "nice and clean."
Description of Work: House cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Tonya's Touch Inc
Thanks [Member Name Removed]!!!
Karen L.
04/2018
5.0
window cleaning
 + -1 more
Great experience!! We had them come out and do all of our windows inside and out for our spring cleaning. ( 3 story home) The windows look fantastic and we are really pleased. The crew was very polite and respectful of our home which I really appreciated! I have used them a few times for window cleaning and we continue to be thrilled with the results
Description of Work: window cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from Tonya's Touch Inc
Thank you. It is always a pleasure working with you.
Karen L.
07/2017
5.0
carpet cleaners, house cleaning, window cleaning, floor cleaning
 + 2 more
Awesome!! They showed up exactly when they said they would. They did a great job. The appliances looked like new after they were finished. At the end, they walked me around to be sure that we were satisfied with the job. I noticed a few spots they missed initially, but they were instantly fixed when I mentioned them. They did a great job. Tonya called and had the carpets cleaned at the right time as well. They were very considerate! We put the condo on the market the next day and it sold instantly and they commented about how great the condo looked. Thank you Tonya!
Description of Work: We were selling a condo and when it was empty we called to have the entire condo cleaned to put it on the market. We needed windows and carpet cleaned as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Tonya's Touch Inc
Thanks so much for the awesome review! I am so glad it sold so quickly for you! We will see you next year to clean your windows!
Karen L.
03/2017
5.0
window cleaning
 + -1 more
Fantastic!! They showed up exactly when they said they would. Very professional and very respectful of our home. I felt very comfortable with them in my home. The windows looked fantastic when they were done!
Description of Work: All the windows inside and out were cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Tonya's Touch Inc
Thank you so much for the review. Its a pleasure doing work for you. Be blessed
Julia L.
08/2016
5.0
house cleaning
 + -1 more
The tenants already did some general cleaning. Tonya talked with me about exactly what I wanted to get done. They did all the work and charged me a reasonable rate, without going over the estimate like other companies. The crew was there early and worked hard the whole time. They were very courteous and made sure that I was satisfied with the work. I was very happy with the service. I will definitely use them again.
Description of Work: I had a rental house that needed clean out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Response from Tonya's Touch Inc
Thanks for the review [Member Name Removed] it was a pleasure working with you.
Debra P.
03/2016
5.0
house cleaning
 + -1 more
The two guys were almost done cleaning when I got there. They were very thorough, wiping every surface. They did a great job. Even my husband commented on how clean the rugs looked! I got a smile on my face every time I checked for dust in all the rooms over the next couple of days and did not find any. Tonya was flexible and friendly to arrange things with and the crew did a wonderful job. I would definitely have them back again.
Description of Work: I had a full bathroom remodel done on my vacation home and I knew there would be sawdust/ plaster dust everywhere. I contacted Tonya's Touch through Angie's List and arranged for my remodeling contractor to let the cleaning crew in before I got to town for the weekend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Tonya's Touch Inc
Thank you so much for the fabulous review! I was glad you chose to call us and use our services and we will be glad to do more work for you when needed.
Mary Ann M.
02/2016
5.0
house cleaning, window cleaning
 + 0 more
I called Tonya's Touch to please come and do some general cleaning for my mother. She's 85 years old. Bonnie and Susan came and cleaning the kitchen, the inside windows, re-hung her curtains for her and cleaned and waxed her living room, dining area, and 2 bedroom floors. Mother's words were "they worked like Trojans." She was extremely pleased with their service and how her home looked afterwards. I'm sure she will be using Tonya's Touch again.
Description of Work: General house cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Tonya's Touch Inc
Thanks so much for the amazing review! We hope to hear from you again.
James A.
12/2015
3.0
house cleaning
 + -1 more
Details given above.
Description of Work: A young man and woman cleaned the house. The woman did an excellent job, and the man was horrible. They left right after they said they were done, and we tipped them, thinking that they'd done the usual good job that Tonya's has done in the past. When my wife checked the results, it turned out that parts of the house done by the woman were well done, but the man--who had shown a rather carefree attitude throughout, had done a very careless job. We are seriously considering going to another cleaning servic
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$100
Response from Tonya's Touch Inc
[member name removed], Please feel free to call the office when something like this happens! We will be more than happy to give you a free cleaning to make up for this. We have a 100% satisfaction guarantee and it doesn't appear that you are happy. I will try contacting you after the holiday or you can feel free to call me! I hope you have a Merry Christmas!
Mary Ann M.
09/2015
5.0
floor cleaning, house cleaning, window cleaning
 + 1 more
Bonnie arrived exactly on time, 9:00 am. She had all her supplies with her, including cleaning supplies, mops, rags, etc. She was so incredibly nice. She asked what I wanted done and I explained everything and she immediately got started. She first swept the floors, then moped them followed by wax. She actually sat on the bathroom floor and cleaned it and the toilet around the bottom. Bonnie was professional, very nice, and did an excellent job. I would definitely call Tonya's Touch again and see if Bonnie is available. I was very pleased with the experience and my house looks better than it has in a long, long time!!!
Description of Work: The floors in the kitchen, the bathroom, the living room, dining area, and hallway. Also general cleaning in the kitchen and bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Tonya's Touch Inc
Thanks so much for the lovely review!
c G.
06/2015
2.0
house cleaning
 + -1 more
The ladies were very, very nice, just didn't do a great job. I re-did a lot of what was done when they left. I paid for a special deal of 4 hours (2 workers for 2 hours each) and they cleaned a 4 bedroom house, except carpets had just been cleaned so I did not need vacuuming downstairs. 2 of the bedrooms had a bed and nightstand only and are rarely used, so not much there; I also had them skip my son's room, so the only bedroom that had much furniture was the master, which only needed dusting and vacuuming; they spent most of the 2 hours upstairs doing 2 baths and the bedrooms, and I am not sure why. House was not cluttered or all that dirty. They did not finish in time so I ended up paying for extra time- the kitchen was only partially cleaned, and they asked me if I wanted them to go ahead and leave it unfinished or finish up and pay extra!! The special listed on here said they would do deep cleaning of kitchen and appliances, which was not done. When I mentioned this as they were leaving, I was told that 'no one tells them when there is a special, so they don't know what all is included when they are sent here'. I asked for them to clean cobwebs and help me do the 'extras' so I could get ready so I could place the house on the market; this was not done. Ceiling fans had to be dusted after they left, which I was hoping they would do. VERY disappointed. Will not use again.
Description of Work: Cleaned house.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
2.0
punctuality
2.0
$125
Response from Tonya's Touch Inc
I really wish you had called about not being happy. The 2 hour coupon you bought for 4 hours would for sure not be enough time to get a DEEP clean on a 4 bedroom house. It also doesnt cover lightfixtures and insides of appliances. Its for a general cleaning which is vacuuming, dusting, bathrooms, floors, things like that. A deep clean of a 4 bedroom home to get ready for selling would take 2 people AT LEAST an entire day. Deep cleaning is time consuming and I'm sorry we werent on the same page with how much time you would need. I'm certain the girls were trying to get as much done as they could in the 2 hours you had purchased at the discounted coupon price. They were probably thinking quantity for you. PLEASE let me know if you want us to come touch up the cobwebs and general things we missed. Sounds like you needed more time but they werent sure you wanted to pay for it. We NEVER want an unhappy customer out there ao please let me know what we can do to fix this situation and we will do it.
Martha V.
06/2015
1.0
house cleaning
 + -1 more
We had a problem with them. I will never use them in the future.
Description of Work: Tonya's Touch did our house cleaning two years ago.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$100
Response from Tonya's Touch Inc
(removed member name) we could not get the detail of cleaning you wanted done in the 2 hour slot and you were not willing to pay the price to get the time allotment we needed. Sorry we couldn't come to an agreement on this. It was going to take at least 3 hours to get your home cleaned and you weren't willing to pay for the time. This was the only problem we had with your cleaning.
Karen L.
04/2015
5.0
window cleaning
 + -1 more
Great! They were very responsive to our messages. Great job quality. Will now use them twice a year for window cleaning
Description of Work: Washed all our windows inside and out. Also cleaned sky lights inside and out on third floor. They also pressure washed back decks upper and lower
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from Tonya's Touch Inc
Thanks so much for business and the great review we really appreciate it ! Hope you have an amazing week and we will wait to hear from you this fall.
Don M.
01/2015
4.0
house cleaning, window cleaning
 + 0 more
they were very quick to contact me to schedule an appointment and very prompt when they arrived. Their were more people than I expected and thus they were able to clean the entire house more quickly. I have been used to just having one person (she retired) and I was a little uncomfortable with that many people moving about the house. The cleaning was good except for a few missed cobwebs.
Description of Work: Did a general cleaning.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$80
Response from Tonya's Touch Inc
We would be willing to work with less people and more time if your interested. Just give us a call and we can fix you up with a more comfortable situation if your still interested.
Michael H.
01/2015
1.0
house cleaning
 + -1 more
Used the service for several months. Found that the cleaning people were going through our pantry and eating food items. The would even leave the empty cans, straw and cups in our kitchen trash bin. Had security cameras in various rooms and saw them going through personal papers left on a desk. Would not recommend this company. Cleaning was not done very well.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
Response from Tonya's Touch Inc
[member name removed] I am wondering if you can let me know if your account would be under a different name as we don't have any record of cleaning for you or anyone at this address? I am very concerned to have such a horrible review on my Angie's list account so if you could please help me figure this out it would be greatly appreciated. I can't imagine me cleaning for someone for months and not being able to find them in our records or not remembering them. Thanks so much for your help with this issue.
Jill G.
12/2014
2.0
house cleaning
 + -1 more
There were two guys cleaning the windows. We asked them to clean out the windowsills and the pocket between the windows, but they didn't do that. It was not a thorough job. One of the ladies that cleaned inside was chatting about stuff and didn't do a thorough job. We asked them to clean the floor boards, and they didn't do those. It was a sloppy job. They showed up when they said they would, but they weren't responsive to the work that we wanted to be done.
Description of Work: They cleaned our empty house before we moved in.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0
$250
Response from Tonya's Touch Inc
[membe name removed] I'm sorry to learn you were not happy with our services. We offer a 100% satisfaction guarantee and would have gladly came back to fix anything you were unhappy with. At this point 7 months later all I can offer you is a free general housecleaning so you can try our services again? I don't want you to feel unsatisfied with our company we have been in business for 25 years here in Bloomington and it's our goal to strive for 100% satisfaction with our customers. Please give us a call and a chance to make this right with you. Thanks for the feed back we appreciate it and we don't take it lightly.
Ann M.
09/2014
5.0
floor cleaning
 + -1 more
Four men, one hour, lots of elbow grease! I was very pleased with the results of their work. I also appreciated that Tonya's Touch told me what they couldn't do for us, but gave me good suggestions for what else to do. Will be using them again!
Description of Work: Scrubbed and stripped slate floor entryway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Tonya's Touch Inc
Thanks so much for your business! It was nice talking to you and hope you get your wood floors taken care of. My son said your slate looked great!! Glad it turned out well. Years of stuff removed there hehehe! Remember us for all your cleaning needs!!!
Mark S.
06/2014
5.0
window cleaning
 + -1 more
They were very nice on time and did a great job they are now scheduled on a monthly basis.
Description of Work: house cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Response from Tonya's Touch Inc
Thanks for your comments (removed member name) we appreciate your business. We will be happy to continue giving you good service.
Chris J.
05/2014
5.0
house cleaning
 + -1 more
Super professional. The staff is friendly and know what they are doing.
Description of Work: Thorough house cleaning, and this was not an easy task ;)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Tonya's Touch Inc
Thanks so much for the great review [removed member name]! We will be looking forward to seeing you again in the near future!
MARY N.
04/2014
5.0
window cleaning
 + -1 more
.Steve and Stephanie were very professional. They cleaned our house from top to bottom in preparation for us to move in. We had bought the house and had some remodeling work done, so there was fine construction dust along with the regular mess left when someone moves out. They did walls, ceilings, floors, and the inside of the windows. They were friendly and courteous. I will certainly have them back to do my seasonal house cleaning.
Description of Work: cleaned a house after a remodeling job before we moved in.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from Tonya's Touch Inc
[member name removed], Thanks for the wonderful review. We will look forward to cleaning for you in the future.
Claire S.
01/2014
5.0
carpet cleaners
 + -1 more
They did everything we asked and needed to be done and the house was beautifully clean after they left! |
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Tonya's Touch Inc
Thanks so much for the rating [removed members name] we hope to serve you again in the future.
Jon T.
12/2013
5.0
house cleaning
 + -1 more
It was done very efficiently and effectively.
Description of Work: They cleaned the house after we had moved out.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Response from Tonya's Touch Inc
Thank you so much for your review. Have a Merry Christmas and I hope your move went smoothly!
Katie P.
11/2013
4.0
house cleaning
 + -1 more
two fellas came and cleaned, we diligent about their work and the place looked nice when they were done.
Description of Work: did a nice Spring Cleaning for us as we prepared to place house on Market
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$150
Response from Tonya's Touch Inc
[removed member name], Thanks for the review. I hope the sale of your house went well.
Thomas W.
11/2013
5.0
window cleaning
 + -1 more
Washed high out side windows. Everything went great, the windows look wonderful.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Tonya's Touch Inc
[member name removed] Thanks so much for the review! We look forward to having you as a regular customer in the future.
M. Jeanne P.
09/2013
5.0
house cleaning
 + -1 more
The team did a beautiful job. The stove, oven, and fridge looked like new, floors mopped, carpets vacuumed, cupboards cleaned, bathrooms and kitchen spotless.
Description of Work: Tonya's Touch did a top-to-bottom cleaning of my whole house (c. 3000 sq ft) after all furnishings were removed and in preparation for putting the house up for sale.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Tonya's Touch Inc
Thank you so much for this review (member name removed)! I hope you enjoy your new home.
richard M.
09/2013
5.0
window cleaning
 + -1 more
We can always count on Tonya's Touch to do a great job.
Description of Work: General House Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Tonya's Touch Inc
Thank you so much [member name removed] for your excellent review we appreciate it very much! Good luck with the new baby and may sleep be in your near future ;-)
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Window Cleaning,
House Cleaning,
Floor Cleaning and Waxing,
Pressure Washing,
Gutter Cleaning,
Carpet Cleaning
FAQ
Tonya's Touch Inc is currently rated 4.6 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Tonya's Touch Inc accepts the following forms of payment: American Express,Check,MasterCard,PayPal,Visa