TOMMY D'S WINDOWS DOORS & MORE, INC.

Left messages, never got call back

From estimate to install, the entire process was awesome. We just stopped by the showroom one day after an awful experience with Renewal by Anderson. Chris took his time with us and walked us through our options thoroughly. I asked a million questions, and he never seemed rushed or irritated. They came out an measured and we received our estimate pretty quickly. Our windows had to be partially custom bc of the excessively large size of some of our windows, but we still felt as if everything came in faster then expected, and they set the install within a week of receiving the Windows. The installers were amazing - on-time every day, hard-working, extremely neat, knowledgeable, skillful and when they came across some unexpected issues (having to do with our home, not having anything to with anything on their end), they resolved it quickly and amazingly without any added expense. They managed to work around children (home due to Thanksgiving break), five pets and even in-coming added family. Didn't phase them at all. The Windows look stunning, better then expected. I could not be more impressed with everything about the experience and am so grateful we decided to use Tommy D's. When it comes time to replace our sliding doors, we know who to call!

The job wet very smooth, one day and they loo great.

It went well and the doors were in good shape. The best part was the patient help we received during the ordering process. Very helpful

Michelle was extremely helpful in helping us out. We were in a pinch after being abandoned by our contractor 3 weeks before we wanted to list our house to sell. She arranged measuring, ordering, and installation in record time and we beat our deadline. The Cambria counter looks fabulous!!

Austin was polite, courteous and experienced. I would highly recommend Tommy D's.

Very satisfied

They were the only service provider I found locally for Anderson Windows. They gave estimates and the actual cost was accurately reflected in the estimate. They were on time, professional and did excellent work.

Quick to come out and very punctual on arrival time. They got back to me very quickly with an estimate once someone was out and got measurements for a job.

They had to replace it door after because is was not leveled and it cracked the door seals. Had them come back many times to fix the door from popping open. After 6 months or so my son fixed it.

We were pleased with the service provided. They came out promptly to take measurements and then ordered the door and frame It did take about 4-5 weeks for the door to come in once ordered and then for it to be installed. No complaints here with Tommy D's though. I would definitely recommend them and would use them again!

Caitlin is wonderful! Even though the actual installation was contracted out, she monitored and supervised it every step of the way. The cabinets are everything we could hope for.

We contacted Tommy D's about having them install replacement windows in Sept, 2013 based on a recommendation from a friend. We met with a representative and agreed on the window type as well as the finish work desired (we wanted to have them also replace the interior window trim). The young man indicated they could do everything we asked and stated they could probably start the work in late October. Several unexplained delays occurred, and we found it particularly troubling that no one from Tommy D's ever initiated any communication to alert of us delays or keep us apprised of the situation. We had to call them and essentially ask, "so WHEN are our windows going to be installed?" We received "oh, I'm really sorry about that, I was going to call you..." but it wasn't too sincere; every single time we had any communication with them, it was because WE initiated it. The delay (that was never actually explained) happened more then once, and finally we were notified in January (3 mo later than originally planned) that they were ready to install the windows. The actual installation went smoothly; this was completed when the weather was still very cold, but they did a great job of keeping plastic and weather protection over the holes, and the installation was completed in 2-3 days. We were immediately invoiced for the balance owed on the job (we had paid $2k up front) and found it pretty ironic that we received a 'late payment notice' when we hadn't paid the balance within 7 days of receiving the invoice, after the job itself was delayed more than 3 months! We are quite satisfied with the windows themselves and the rough installation, but the work done to complete the window trim is definitely disappointing. The work was sloppy, with some finish nails still protruding from the trim and others set flush with the surface (instead of being recessed as they should be). I found one piece of trim on the side of a window being held in place b y a single nail (six would have been needed), and I had to use caulking to close some very wide gaps between the trim and window casing. The review is definitely mixed -- I think the windows themselves are very nice, and the window installation was well done. I would give that part an "A". But if I had to do this again, I would have them stop after the window installation, and bring in experienced finish carpenters to complete the trim, since Tommy D's personnel did a pretty poor job (they get a "D" for the trim work) of that. Add in the lack of communication and unexplained delays, and I can't say I would use them again, or recommend them to anyone else.

Everything went great . very good quality of work. very professional

We were pretty happy with them. They did a really nice job with the door and their price was pretty reasonable. They were very up-front with us that we might be in line to get the exact door that we wanted because it was a busy time. They were responsive and punctual.

For our kitchen remodel, our contractor Dave McArdle referred us to Tommy D's for cabinets as he had worked with them previously. We talked to Caitlin, their kitchen designer. She came out to our house, took measurements, and talked with us about what we wanted. She mocked up a design using her cad software. We went back and forth tweaking the design until it was exactly as I wanted. She then priced it out and ordered the cabinets. Weeks later, when they arrived, they delivered the cabinets to the house where our contractor installed them. We had an issue with one of the cabinets being unable to open fully with our new fridge installed. Tommy D's was great about rectifying the problem and our replacement cabinet will arrive next week. Note: They don't make custom cabinets. They order the cabinets from Homecrest cabinetry. The cabinets are high quality using a combination of real plywood and particle board where it's necessary. This was much less expensive than actual custom cabinetry. The real value here is working with Caitlin to get everything together and ordering the cabinets. Even though the actual cabinets are not custom built, the end result is still a custom design suited to your specific needs. The price is comparable to Lowes or Home Depot, but working with their designer makes everything a lot easier. You're dealing with actual people instead of a corporation. They also do countertops, but we have not received the countertops yet, so I can't comment on that.

Overall, it's been good. I expect good results from everybody. I like that they got back to me immediately for both times that I had contact with them. They have shown up and have been on time.

Tommy D's hours aren't the most convenient, but once I got into the store, I found the staff to be knowledgeable, curteous and eager to help. The door professionals were busy with other customers, but the custom kitchen professional was able to provide me with all the help and information I needed. A sales rep then came by my house to take measurements and discuss my options and choices further. Tommy D's services are much in demand and they were not going to be able to schedule the install for several weeks, however, they called twice before the tentative installation date to tell me they had an opening and could do the job if I was available. I was not available for these dates, but their original projected date was accurate and they did not delay in getting to my install. There was a bit of a surprise during the install in that the new door jamb was a bit taller than my previous door. This slowed down the crew by an hour or more, but they were able to take the necessary actions and get the door in nicely without any signs of the extra effort they went through. All the people associated with this purchase and install were helpful, polite and always on time and the pricing for goods and services was less than I was expecting for this home upgrade.

They came measured the space and gave us different size options. They windows came in and installed them. We had problems with one of the windows and they came right out and explained how it happened and how to prevent it in the future. They also ordered screens for us after that and installed them.

The doors are GREAT! Have received many compliments on them. But most importantly, they do what they are designed to do, they stop the wind and the cold!

There were 2 items where Mike went above and beyond my expectations: 1) The house with windows as originally designed by the architect was quite expensive. Mike made himself available and worked with me to get a set of windows for the house that worked with our budget 2) There are a couple of rooms in house that were designed with dramatic floor to ceiling windows. Mike explained some of the issues on why we could not take the windows all of the distance to the floor as they had been designed. We were looking at windows that would come to 18" above the floor to meet code requirements. I was frustrated because I felt the changes were compromising the beauty of the room. I was talking to Mike and asked for his advice based on what he knew about windows. Mike was wonderful coming up with a solution that would meet all of the code requirements and showcase the design of the space. I am very happy with the result. I have also dropped in a couple of times without an appointment. Each time, Mike has dropped what he was working on and patiently answered all of my questions. I cannot say enough about how happy I am to have worked with Mike on the doors and windows for my new house.

Horrible! We went with Tommy D because he had a good local reputation. I don't understand how he got it! Tommy D, the comany owner, inspected the window casements of the previous windows and removed some, to measure more accurately. He returned several times to re-measure. He still got the measurements wrong! These were expensive top-of-the line custom Anderson windows, the new-construction kind with frame and sill. Our general contractor had to rebuild the rough window openings to install each of these 'custom' windows. In the rear of our house, we have a concrete enclosed back porch. The windows were supposed to rest on the concrete sill. Tommy D mis-measured the opening by a couple of inches. When he was confronted with this by my contractor and myself, he offered alot of excuses, and eventually said he'd come do the install himself. He hacked the bottom edging off of the windows and nailed them into the outside, supported only by the nailing flange. The windows were uneven, damaged, and improperly installed. We could see the light of day through inch-wide gaps around the bottom corners of the windows, and they were not properly secured. When I demanded a refund, he cussed and denied any mistakes were made. He then agreed to refund me, once I have someone else replace the windows. I hope he will refund me when we get some new windows installed right. Otherwise, I hope he's bonded. In short, he either made a mistake measuring or ordering, and denied it with excuses. He butchered the install, too. Totally incompenent and rude service.

Took a week to return a phone call. A realtor friend recommended them, and he called to complain when we never heard from them. They promised to call that same day. Still no one called. When they finally did call, the man said they were really busy. I understand busy, but you should at least return a phone call and let your customer know. Not impressed.

They did a good job. The price was good.

They came and gave a quote in a timely manner. No high pressure to buy. Their installed price was lower than competitors windows uninstalled. Fred presented the features of the windows and mailed a quote to us in a couple days. He told us the approximate time frame for the installation of the windows and the job was done a week earlier than indicated. Workers were very professional and very courteous and did an excellent job. They cleaned up after themselves and swept inside and outside. They left no mess. The windows have made a huge difference in the loss of hat in the house.