Sierra Heating & Cooling

Very professional service. Responded promptly and helpfully to all my questions. So far the AC is working well.

We use them every year for the heating and cooling regular service and they have been very good. They are on time do good work and explain what they are doing.

Our thermostat broke. It was more expensive than I had expected. We could get cheaper online, but it was like we needed a thermostat.

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Scott installed my geothermal system and has taken care of it since. Very trustworthy and will always stand behind his work. Will always do his best to get to you ASAP. He has done the systems for my last two houses and always does great work.

great, job took longer than expected and was more complex but they did not charge us more than estimated. Very conscientious and detailed work.

They are definitely an "A" for everything. The guy who owns it, Scott he's is wonderful. He did an excellent job.

I used them long time ago and I wouldn't recommend them to anybody. They installed it very fine. They are very good people and very nice at that time. They told us call us in a couple of years when you are due for a free and we will go over it again and make sure it is fine and is working well for free. A couple of years passed and my father had passed away during that time too and I told them you told my father this and you would do this. I don't know if they are downsizing because of the economy but I called them and they never showed up and I called them again and I told them about what they said and they acted like I was crazy on the phone and that wasn't right and like almost they do not want to deal with me. I called him a third time because they sent me a bill through the mail that I owed them $86 for service charge and they never came because I had to call somebody else. I had to call them and said you guys are over billing me for a service that you weren't here even to do. I very well know because at the time I was taking hiatus from my job to take care of my family after my father passing away and I was here pretty much 24/7 so I knew that they hadn't come and if I was older person and they would have charged me and had me pay a bill that they didn't even know. I was a little put back and my sister called at that time as I was so overwhelmed and she called them and again said the bill is just bogus. I would not even give them one star for the company. I got with another local heating and cooling company and they said they have downsized quite a bit and it could have been due to that and it is bad business. At the time they installed the stuff the price was pretty good.

Got prompt Estimate but used other provider.

Very well although Scott had to return a couple of times to relight the gas fp, but it is fine now I plan to call on Scott for any general heating or cooling work installation or repairs: he is highly knowledgeable fast, on-time, nice and fair. He returned twice free of charge to turn on gas when actually it was not his fault at all that the gas wasnt on (it was kicked off by a construction site probably).

Sierra was very accomodating and went beyond the call of duty to service my furnace. They found a hard to find piece and made sure my pipes did not freeze in the meantime. Great job - fair price.

Good.

We built a new house and the contractor used someone else to install a geothermal unit. We had repeated problems with it not cooling or heating properly and large electric bills - the opposite of what you would expect. Finally they contacted Sierra to review the system. He found numerous installation problems and was very knowledgeable. He fixed it and even recommended a different configuration for the duct work which was poorly laid out. The contractors agreed to make the changes and again Sierra did the work, with significant improvements. We have since always called him for any service work, even changing the filters, and he has always been very helpful, honest, courteous, and professional. The bottom line is, you can trust Scott.

I heard about them from word of mouth. I am pleased with their service.

I have used them for a number of years and they have been very prompt. It fits me very well with working with me into their schedule. They were very busy but they worked me in the next day and fixed it right away. Their price was normal and as expected.

Great job--very professional

I like him a whole lot. He's a very nice guy. He comes and does good work. He's personable. I trust him.

We had four companies give estimates on installing a new furnace and AC unit for our home when we bought it. Sierra Heating was recommended to us by another contractor, and we felt they could work out best after we talked with Scott. All heating contractors are getting better on the question of energy efficiency, but some are trying to sell extra energy efficiency services and have some b.s. mixed in with their info. Scott had zero b.s., and in sizing the furnace listened carefully to our plans to insulate walls, crawl space, and attic, and add some new windows. Even though he proposed a smaller furnace than everyone else, the second phase of the furnace didn't kick in until January, so it's safe to say he didn't undersize it. It was obvious from the day they came that Sierra is staffed only by competent, friendly guys, but a couple mistakes showed us how good a company they were. They squeezed our installation in so it could be ready before we moved in, even though we didn't need the furnace in summer and they were getting hit with heavy AC calls. And they didn't quite finish the installation because of all the calls, and promised to come back on Thursday. I called the office when no one showed on Thursday, and the office manager did not whitewash the situation. "He didn't show? I'll get him on the phone right now!" They were out to tie things up a few hours later. No one pretended there had been confusion on our side. I mentioned the two-phase furnace. In January, when it went to 5 degrees, the furnace seemed to be struggling, staying on the 1st phase. Even though we had heat, they had someone out two hours after we called. A simple connection had been missed on installation of the second phase, the serviceman told us. He fixed it in three minutes. I was almost in shock at the honesty. Normally a company will fix it and whitewash it a bit, not give you much info but tell you everything will be fine from now on. Same kind of deal happened this June. We had a crawl space guy out, and he had to drill through the band joist and limestone, five feet from the AC compressor outside. After he left, the AC ran for a little while, and then the compressor wouldn't work. I checked the contractor's work, and saw no problems he caused. So I called Sierra. They had someone out the next morning, even though the weather wasn't hot. He fixed it in two minutes. "There was a wire nut that wasn't tight enough when they installed it." I gave him an out. "It was probably vibrated loose by the guy drilling the other day." He didn't take it. "Shouldn't have mattered. We just didn't get it tight enough." My hunch is that Sierra Heating doesn't make all that many mistakes, and you'll never get to see their honesty the way we did, so that's why I'm telling this story. We would never consider switching companies. Another reason we chose them is they have American Standard furnaces, rated best by Consumer Reports. Their price was $100 over the lowest bid