Roto-Rooter Plumbing & Drain Services

Okay! They checked septic tank , told me I had a clog in the leach field!

Attempted to cleaned out the line with a short snake, got very little out, claimed that the block could be in inside plumbing. Backed up again within one day, same guy returned with a longer snake and cleaned a lot of roots out. No problems since.

Prompt and professional. That hasn't always been my experience with Roto-Rooter in other cities I've lived in.

Great service and information. The cost for cleaning my sewer was given in advance. Brad did a great job in the rain.

Service was prompt, but required three calls to finally repair the problem. All in all, a good job, but expensive!

Excellent service. Very knowledgeable and professional.

Excellent. Roto Rooter came out that day to review the job and give me an estimate and had me on their list for repair the next day. Everyone else I called was going to be 3 - 4 days before they could even get someone out to me to give me an idea of what I was dealing with. Scott went right to work and didn't waste any time getting us back up and running again. I would definitely recommend them to anyone I know who needs plumbing repair/service work done.

Prior to contacting their on-call staff, I attempted to fix the problem by inserting a drain snake into the floor drain of the basement. After meeting some resistance while inserting the snake into the drain, I realized that the sewage levels were not decreasing and it appeared that the snake had been ineffective. At that point, I decided to call for emergency repair. I contacted Roto-Rooter of Bloomington, IN. When the repairman, Devin, contacted me over an hour after my initial call (I was forced to call the Roto-Rooter telephone number twice before I was contacted by the on-call repairman). I inquired about the charges and I was quoted $245 for clearing the main sewage line, and that he operated at a rate of $30 per hour. 3 hours after my initial call, Devin arrived at my home. I told the Devin that I had sewage water covering my basement floor. He told me that he needed to see the basement so he could get a better idea of what was going on. I led Devin through my home and down the steps that lead to the basement. I showed Devin the situation and I showed him the snake that I had ran into the floor drain of the basement. He inquired if the snake had gotten stuck in the drain and I informed him that it had not and that I had left it in the drain because I was not sure how to proceed and wanted to hand off the situation to the expert (Devin). He then asked me to show him the bathroom. Leaving the snake, I led him to the bathroom where he eventually proceeded to remove the toilet, bring a large main line clearing machine to the bathroom, and began feeding his machine's clearing device down the main sewer line. After a few minutes of feeding the device into the main sewer line, he informed me that the device had become stuck and inoperable. Devin then grabbed the metal line on his device and began to use all his might to repeatedly pull up on the line, trying to free it. After many quick and forceful repetitions over the course of approximately 20 minutes, he realized that the device was stuck in the sewage line and decided that he needed to call a coworker, Chris, for help. Devin and I stepped outside on the front porch of my house while he made the call. During the call, Chris was asked if he could come and help Devin remove the machine from my main sewage pipe in my home. Chris, who received the call replied loudly: “You tell that motherf*cker that he can suck a d*ck” at a level I could hear from a few feet away. Soon thereafter, Devin finished up the call and informed me that his coworker was on his way. Devin then told me that would not arrive for some time and that he was going to go to Hardee’s to get some breakfast. Devin returned from breakfast and Chris arrived shortly after. Devin and Chris began to troubleshoot why the main line clearing machine cable was stuck. Both Roto-Rooter employees attempted to pull on the device’s line in an effort to remove it from my main sewage pipe, to no avail. They approached me with an update to the situation. Chris informed me that the device was absolutely stuck in the main sewage line and that they would need to cut open the main sewage line in the basement to extract their device. Chris informed me that to do this, the hourly rate was $95. I reluctantly allowed them to proceed with the extrication of their equipment from my main sewage line. While Devin and Chris were working, I needed to urgently use the bathroom. I decided that I would hurriedly walk to the CVS next to my house and use their bathroom. On the way back to my house, I walked through my backyard and I rounded the back corner of my house to witness Devin urinating on my driveway (Chris was nearby and knew what was happening) while attempting to cover himself with the open door of Chris’s company vehicle. Chris then attempted to talk his way out of what had just occurred by informing me that the price of this “repair” would not get any higher and that I would only have to pay the initial $245 and the hourly rate of $95 and whatever material costs that would arise from cutting open a 2 ft. section my main sewage line in the basement and consequently repairing it. The employees then returned inside and continued working. I then witnessed Devin come upstairs to the bathroom where the main sewage line clearing device was located and he proceeded to use bolt cutters to cut the stuck portion of the device off. Devin then returned to the basement and the employees removed the stuck device, it’s cable, and the remainder of my drain snake from the main sewage line. The employees repaired the main sewage line with PVC pipe and Chris began to clear the main sewage line with his main line clearing device by inserting his device into a cleanout located in the basement. Chris was successful in clearing the blockage in the main sewage line. To make sure that the toilet wasn’t still backing up into the basement, one of the employees flushed the toilet upstairs while one of them stayed in the basement. With doing that, they discovered that, when flushed, the toilet leaked about half of a liter of water/sewage into the basement. Chris showed me the leak and said that it “could’ve been us.” I have owned my home for a month and a half, I have an inspection report from three months ago and a witness, that knows that the toilet did not leak into the basement when I purchased and moved into the home. Chris wrote out the invoice and charged me $411.25 for the work that had been done. I reluctantly paid and the employees left. I returned inside my home and noticed that my bathroom walls and floor were covered with splatters of sewage from the main line clearing machine (Note: the 4 attached pictures). The employees also left a 2.5 ft. section of dirty and excess PVC pipe, a saw, and a damaged saw blade on the landing between my kitchen and the steps to the basement. This is completely unacceptable. The only toilet in my home is now unusable because if it is flushed, it will leak sewage into my interior walls. I contacted the corporate office and spoke with Rene and explained the situation. She told me that she'd contact the local office and have them call me back. I finally got in touch with John Farmer (the General Manager) of the local office who informed me that they would not take any action to right this wrong unless I was going to pay them for it. When I realized that the GM was putting for the least amount of effort to correct this, I asked for the owner's (Robert Christman) phone number. John refused to give me the phone number and said that this problem won't go any higher than him.

After I realized there was an issue with multiple drains in my house I randomly contacted Roto Rooter. They had a guy out to my house within hours. They were extremely professional and took the time to listen to my perception of the issue. After googling the problem I assumed I had it figured out ( I didn't ), but he patiently listened and after doing a brief assessment was able to diagnose the problem and explain my options. What impressed me most was the level of knowledge and willingness to engage my opinion of what I wanted. Being able to have some control over the process was nice. I never felt as if they would identify the issue and were simply going to do what they felt was best. I was involved in the planning process which did a lot to establish trust. The work was completed much faster than I anticipated and didn't cost nearly as much as I expected. When issues like this come up I am conditioned to expect the worst. It seems like there is always another shoe to drop. I waited, but it just didn't happen. They actually showed up when they said, did what they promised, and cleaned up their workspace. Out of all the service providers I have dealt with this was by far one of, if not the, best experience. If I have an issue in the future I will not hesitate to contact them again. It is rare that you can work with a team of people you can trust to do what they say, so if you are looking for a plumbing service provider you do not need to look any further. Seriously. Just use these guys.

Service call went great. Scottie was very friendly, knowledgeable and professional. He will be the one we call for any future plumbing problems.

I always use Roto Rooter, they have after hours service for a small fee and are always professional and honest. The plumber even helped me figure out a better way to work things out to save me a little money in the long run.

This is for a rental property that I own. When a renter calls me with a problem, I want to get it resolved as quickly as possible so that I don't receive numerous calls regarding the same problem, and I want to keep my renters happy. I find that I can not always get someone to show up when they say they will, or within the timeframe that I would l like. I called Roto-Rooter one day and they had someone on the site promptly, got it fixed the first time, and it did not cost me an arm and a leg. Quick, efficient and professional service!! I didn't have to make a bunch of phone calls to find somebody to fit it into their schedule. One phone call and DONE!! Highly recommended.

They only guarantee the parts and labor for one year. I wouldn't recommend Roto-Rooter. Their prices are astronomical even though it was during the day. They do show up when they say they will, but sometimes during the night, they refuse to come out. They should have equipment to stop a flood and take care of the job.

Brent came out and cleaned the line going from the house to septic. Did a great job. Answered all questions and communicated effectively the issues and concerns he had about removing an OLD toilet from our basement floor to gain access to main sewer line. Ended up we found another clean out that worked better and we didn't need to touch the toilet which was a relief. Ive seen posts where people complain about Roto Rooter costs, but he was here a good while so I'm pretty sure we got our money's worth. Saturday service with no additional fees. Very happy with the service, AND we can shower and flush again!

He was just really accommodating and really gave me a lot of good information. They were very thorough and letting me know everything. I felt that they were very honest and I felt they didn't try to gauge me, price wise. I felt that he was friendly and enthusiastic. When he spoke with me concerning the things that I needed done, he was knowledgeable. I thought the price was good.

they were prompt and completed the job in half a day. they took time to cover the carpet and clean up.

I had a sewer line blockage in my house that had stopped both toilets. Roto-rooter was able to come for same-day service and was very professional and careful to minimize mess, using tarps and avoiding rugs. They had to remove the toilet from the main bathroom to snake out from the house using a 100' snake. They then replaced the toilet and cleaned up their gear. They also provided good customer service by explaining what was going on, how much it would cost and what I was paying for. I found them to be friendly, fast, and courteous. In addition to the service they recommended some products for preventative maintenance, but weren't pushy about it (which I appreciated).

They came out as quickly as I could accommodate them. They were very cautious about being clean while in my house. The work was done in a reasonable amount of time, without having to schedule again. The price always seems a bit high for a service call, but it is not really any different than anyone else.

Excellent service, extremely courteous, enthusiastic and offered explanations on why the problem occurred and how to prevent it in the future. He even reset the temp. on the water heater for me. I had to pay an extra trip charge since he drove from Bloomington the Nashville (local plumber had numerous frozen water pipe jobs), but I would call them again considering the very positive experience.

He came promptly and was as neat and clean as he was able for this type of work. My complaint is twofold: It took him two hours to do the work., I am a tradesman, have done this sort of thing before at a job I once had, and know that this was out of line. The reason it took him so long is that every few minutes he would go to his truck and smoke another cigarette. Unacceptable. I was grateful to have the toilet system running again so I just let it go. Which leads me to my second complaint. Today the toilet was removed because it has had a consistent seepage issue around its base ever since the above work was performed. I pulled it up myself to replace the seal and found that this company did not replace the seal when they did the work! It was the original one from when the floor was tiled. Unbelievable. I will never use these guys again.

We called Roto Rooter around 9:00 a.m. and they arrived to do the work just a few hours later. They were on time, professional, courteous, and fixed the problem. We got several quotes, and they were about the same price as everyone else. They gave us a quote over the phone; some of the places we called for quotes didn't answer or didn't call us back. Others couldn't do the work right away. When you're having plumbing problems, you don't want to wait for a few days to get them fixed, and Roto Rooter was on the job almost immediately. They fixed the problem and we have not had any problems since. This is the first time we have used them, but because they were responsive, reasonably priced, and fixed the problem, they will be the first company we turn to next time. Thanks Roto Rooter!

We've been using Roto-Rooter off-and-on since we moved to Bloomington in the fall of 1992. We have not had any plumbing projects or construction done by them - just drain and garbage disposal cleanouts. These have frequently occurred at and quot;difficultand quot; times - like the night before Thanksgiving, the night before a home football game, and various times on holiday weekends when we have had overnight guests. They have always come through and saved the day for us! They ARE rather pricey (especially on a holiday), but under the circumstances, we have been glad to pay the price and have the problem solved. In our early years in Bloomington, I tried calling other plumbers, and usually on a holiday (or a weekend evening), they would not even have an answering service taking calls. If Roto-Rooter has not been able to come right away, they've at least given a rough estimate of when they might be able to send someone out. Now that they plumbers all have cell phones, communications are better, and the guy himself calls with a pretty close estimate of how soon he might arrive. A few years ago, one of their plumbers sold me a large bottle of their Pipe Shield, and told me to mix it up and use it regularly. I always do immediately after each emergency service, then tend to forget - and still have at leat half the bottle left...

They crew seemed to have done a good job and I have not had a recurrence of the problem in the week since service. The clean-up was poor; splatters on the house and debris on floor and dust on washing machine.

I found sewage backed up into my basement the morning of New Year's eve. While I was at work, my wife called around and Roto-Rooter was one of a few companies that would even come out that day. They were the sole company that charged only their normal rates. They arrived that afternoon, looked at the situation and quoted a price. I agreed. They found the clog about 60 feet in and were done in about an hour. The price was exactly as quoted. They gave me a six month guarantee. They guys were friendly and professional. The price was fair (We would all like it cheaper). I would recommend them to anyone.

They were prompt and fairly quickly and came that same day, but they did not do anything. We needed our sewage drain snake and he didn't even get the snake out of his truck. He flushed a couple of toilet and said everything was fine and he went back, and we have a parents day out, and said that he fixed a flap on a toilet back there, which is now broken again and I had to have that fixed again. The one thing he did fix is something we told him not to do and it broke again. He never got his snake out of the truck. The next day we had to hire another company.