Bryan Cleaning Service

They were awful. They sent over three women who didn't have an ounce of pride in what they were doing. I had to ask them to do entire rooms over and even then I wasn't satisfied at all. I asked them to clean inside all the kitchen appliances, and the woman said "we usually only clean refrigerators if they are empty" then looked at me blankly. So I removed the pizza box, and a couple of bags of snack size chips- took me less then 10 seconds - and then she was wiling to "clean" it. I was not being picky either. They cleaned our pantry and after the first time I could run my hand over any shelf and it would be covered in dust. They scrubbed nothing. They had to redo the master bathroom and after they left I realized they still hadn't given even a superficial wipe to the master bathtub. I regret every penny.

They are really good, and do the job well. Their prices are a little lower than anybody else, and the people that come are stable too.

Four cleaners arrived a few minutes before the scheduled appointment and knocked on the door promptly at 10:30. I showed them the house and noticed that at least one of the cleaners smelled like she had just been smoking. The cleaners split up so that each person had a section of the house or a specific task. One person scoured the kitchen?including cleaning the gas elements on the stove and under the microwave tray. She did not clean the few dishes that were sitting at the sink (I don't know if that was meant to be included or not). The kitchen was the cleanest room in the house and I was very pleased with the floors, countertops and appliances there. Another person dusted and de-cobwebbed the house. She was generally not very thorough and missed several corners, the skylights, a window-sill, all the blinds, and the tops of many picture frames and the bathroom vanities. She dusted around but not under anything that was sitting on a surface (such as a lamp, basket, or runner) so that when I later moved these items there were obvious dust spots left behind. A third person cleaned the bathrooms. These were generally well cleaned except that this person forgot to clean one of the showers. The toilets and countertops were nicely cleaned in the bathrooms. The fourth team member vacuumed and mopped and oversaw the work of the rest of the team. Corners and tight areas were not vacuumed and on the carpets the vacuum left dust bunnies behind so I had to re-vacuum after the team left. The team left a stamped comment postcard on my table when they left so that I was able to commend them the things they did well and also make suggestions for ways they could improve. I've never had a cleaning service before so I didn't know what to expect. I was generally happy with the work they did but I don't feel that I got my money's worth especially as I had to re-dust and vacuum and clean the neglected shower after they left. The bottom line is that they didn't do as thorough a job as I though I was paying for and I'm not sure if I am willing to pay $105 again to see if they can do it better the next time.