ARNOLD SEALCOATINGS

Arnold Asphalt gave me a decent price. They did everything on time and with good professionalism. I would and have referred them to neighbors and friends. I really do appreciate their good work.

I have hired him three times after the initial installer of my driveway screwed up pavement and would not honor his work. He always used the best materials and took care to fill cracks all the way. One very deep crack required numerous filling before it was full. Some contractors would hit it quickly or fill it with backer rod and then give it a quick coat. The cracks need to be properly sealed in order to keep water from destroying drive is what he told us. The top coating is cosmetic but the crack seal is what is needed. We have recommended him to all who want a drive sealed he also installs new drives and repairs asphalt.

This review of "Arnold Asphalt" has never been seen because the name used on Angie's List is "Arnold Sealcoatings" [listed with what may be the address for the proprietor's (John Arnold) residence (Willis Drive)] rather than the actual name of the business, "Arnold Asphalt," and the business address (3440 S Leonard Springs Road). I assumed they were two different entities until a more current review confirmed the true name and address. Even though our dealings with John Arnold were 2 and 1/2 years ago, my husband and I still feel this is a valid review and is important for potential customers to see.... On October 4th, 2012 my husband and I paid John Arnold $500 to apply 2 coats of sealant to our driveway. The first coat was completed and some of the second coat was applied. The first coat on a section of the driveway close to our house (on the north side; often in the shade) did not dry completely. Mr. Arnold told each of us, separately, that he would come back at a later date to apply the remainder of the second coat. Unfortunately, I paid him in full before he left that day. When he didn't return by the end of October, we assumed there hadn't been enough consecutive days of suitable weather for sealing. By mid-spring, when weather was warming, we expected someone from Arnold Asphalt to call. Nothing happened. I called in mid-June to remind him about our unfinished driveway. My husband called Mr. Arnold in mid-August. Both times Mr. Arnold stated that he was busy and actually said he would not commit to a date to apply the remaining sealant. By late August, I decided to write a letter since our phone calls hadn't yielded any results. In the letter I reminded him of the timeline of events, our phone contacts, and I set a deadline for him to call us to schedule an appointment to finally finish the job. I described my flexible daytime schedule and said that my husband and I were available in the evenings too (as at least twice I had witnessed two Arnold Asphalt employees working well past 6:00 on a driveway at a neighbor's house). There was no response. On the "deadline" date I had given him in the letter (Sept. 6, 2013), I called Mr. Arnold. He accused me of harassing him, told me he wouldn't be finishing the job, would send us a partial refund, and did not want to hear from me again. He never completed the job he had been paid to do or provided the partial refund. Instead, John Arnold chose to become hostile, rude, and uncooperative. I have certainly learned my lesson about paying in full before a job has been completed and about believing a man who says he deals fairly with others and professes to see things as "black or white" (clearly wrong or right).

unknown

My 1st mistake was telling the owner I didn't know anything about replacing driveways but knew that I wanted the final result to be a brand new solid driveway like you would see with a brand new home. He assured me the "aggregate" he would use would provide this, and that I was saving a lot of money by allowing him to dump the torn out driveway in a sinkhole on my property (which I later found out is illegal, so he caused me to break the law as well). The new driveway looked horrible and was full of cracks. It was very thin and the edges were jagged and not even close to being even. The driveway was also very uneven in several areas in which puddles of water formed when it rained. When my boyfriend had him come back to look at the driveway he told my boyfriend that I was told this was only a "base layer" and that it would cost more to make it look the way I wanted. I told him I was never informed I was only paying for a "base" as I would have never agreed to that. He offered to repair the cracks with a blow torch but I told him to never come back. I have since had my driveway done correctly by someone who knows what they are doing although it cost an additional 3000.00 - but I now have a perfect driveway. The person who fixed my driveway said the old pavement never should have been removed and all I needed was another thick layer of asphalt. When he first arrived to look at the poor job I received he knew exactly who had done the work before I ever told him; "Arnold Paving did this didn't he?". He advised me to take him to court and even offered to go with me to testify knowing how poor his work is and how he takes advantage of people. I have not pursued this because he isn't worth my time and I believe in karma. My 2nd mistake was paying upfront with cash before the job was complete. This is the most dishonest man I have ever dealt with and if you're a single woman who needs repairs/remodeling - do your research and have someone else there when getting an estimate to prevent being lied to.

unknown

One year later the surface is cracked and chipping. It looks terrible. I called to tell them of the problem early this summer and they didn't want to come out. They said they would send someone out if they got the chance. Evidently they didn't get the chance because no one ever came out. I am told by other sealcoat providers that the process they used was incorrect.