William J Ciriello Plumbing Co Inc

I noticed our water heater was leaking on Thursday around mid-day. I had used Ciriello Plumbing back in 2004 and was pleased with their response and service. After checking Angie's list they were still listed and had very good ratings. I contacted them and they scheduled a serviceman out on Friday afternoon. He arrived at the scheduled time and had everything with him that was necessary to complete a typical water heater installation. He had an unexpected problem with the electrical connection but after a quick call another tech arrived promptly with a component that he needed. The entire job was done in less than three hours and we were back up and operating with hot water with no indication there was ever a problem.

Came out when a pipe burst with our irrigation system. They were very prompt.

I called on a Thur and they arrived promptly as scheduled Mon morning. Andy assessed the work, stuck to the site unseen quote, did the work quietly and cleanly, used quality parts, and offered good advice on our part of the jobs to come. I would absolutely call them again and probably will -- and will ask if Andy can do the work -- but from reputation and quality I am guessing everyone at the firm is good.

As I left for work, I found a large area of water pooled under my water heater and water softener. I called this company at 9:30 am on Christmas Eve, as they advertised 24/7 emergency service. I was informed no one could come out for 2 days. I was more than willing to pay for service, cost was not an issue, but the best they could offer me was 48 hours later. I called them as they were close to my house and had rave reviews on Angie's list. Will not recommend and will not use. I would have appreciated knowing if there was anything I could do or other places to call to stop the water leak, but the receptionist offered no help other than they could look at it two days later.

Toilet broke/cracked Sunday morning and sprayed water all over when flushed. I called Ciriello at 8:00 AM when they opened on Monday. They took the information for a replacement toilet and said someone would be here between 12:00 noon and 3:00 PM. Mike was here at about 1:00 PM with a new toilet. He removed the old toilet but could not explain why it broke and I could not explain that either, although it was very old. Mike replaced the wax seal and the fittings and set the new toilet in place and hooked it up. He then cleaned up and caulked around toilet base. Mike was very nice, professional and efficient plus he took the old toilet away for me. He was done in 1 to 1 1/2 hours. I am very pleased they were able to resolve the problem the day I called as we were without a working toilet which was not good!!

Is there anything worse than taking a shower, attempting to turn off the water and discovering that it isn't going to happen without turning off the water to the entire house?!? Especially on a Friday? On the day after a holiday? OK so there are worse things but you get my point. I moved into the house a month ago and haven't owned a home locally so I depend on Angie's List for service providers. I have a new plumber and don't need anyone else's name! I called at about 10:30 and explained my problem (the shower was primary and I sprang the toilet issue on the plumber once he was here). Laura said they'd have someone out today about would give me a call before the plumber arrived. An hour later Laura called to say that Rich was on his way. Rich arrived at 11:45 with protective shoe coverings and asked to see the problem. He took a look at both jobs and got to work. The flapper assembly issue was a relatively easy fix, I'd just never seen this particular assembly before so he took apart and showed me the pieces and what to look for next time. Then he got to work on the shower after less than 5 minutes he came out and announced that I was very lucky. The internal parts for the shower turn off came out easily (which isn't always the case) and he was able to find the problems (there were multiple). He had everything fixed and cleaned up (including de-scaling the hardware and the shower head) in under an hour. Of course the most expensive part was the actual call $100, but it was completely worth it. Rich was very professional, kept the time under an hour, AND had a personality! So glad to have a plumbing company I can depend on. Thanks Ciriello (and Angie's List) you've got a customer for life!

After speaking with laura she got me on the scedule that very day. Patrick showed up and assessed the situation. (No BS but went straight to the task at hand). After 55 minutes of hand-to-hand combat with a 80 foot plumbing snake: Success!!! In this era of customer No Service, it was truly refreshing to witness a company deliver the way Patrick and Cirielloi did. The two previous plumbing companies didn't have a clue. Now I have a plumbing outfit I can depend on to service my 109 year old house! PS Patrick gave me advise to ensure my problem does not reacure in the future.

Received call @ 8am that Mark was on his way for our 8:30 appt. Upon arrival, I explained the situation and what we believed the problem to be. Mark went in, augered the line and found the problem (exactly what we thought). He did this very quickly as was done in less than 30 minutes. He also made another suggestion that thinner toliet paper could potentially avoid any future problems. I appreciate his expertise and proactivity to help avoid future expenses. I was very pleased of the professionalism of Cirello and their respect of my time.

As always, the technician from Ciriello was on-time, knowledgeable, professional and efficient. He removed the toilet and very quickly detected that the wax ring was cracked. He replaced it, reset the toilet and cleaned up any bit of water left behind. The area looked so good when the technician left, you couldn't even tell he had been there! He was done with the job in about 15 minutes. We can always depend up on Ciriello to get the job done right and well!

Went great. Andy showed up right on time. I happened to be working on some equipment out in the driveway next to my marked work van. It probably looked like I was a hired service person. Which means Andy would have had no reason to try to impress me with guile, but he still greeted me with a big genuine smile and said "How's business?" He primarily dealt with my lovely bride, and she felt very comfortable with him. He repaired the spigot when he could have whacked us by replacing it. We appreciated his honesty, and love that the spigot no longer leaks. Very special employee if you ask me. It's nearly impossible to find service workers who are much higher on the evolutionary scale than the Piltdown Man.

Service Person showed up 15 minutes late, gabbed about insignificant details, lacked professionalism, and was a complete waste of money. Kitchen: He ran water in the kitchen sink and looked under the sink for leaks. Bathroom 1: He turned the water on in the sink. It ran slow, so he removed the strainer on the faucet and said it needed to be cleaned. He then turned water on in the bathtub and told me his opinion of the quality of the hardware. He then checked the water in the tank of the toilet. He then proceeded to 'educate' me on the different types of rust that are present in well water. Bathroom 2: He turned the water on in the sink, and it ran slow. So, he 'educated' me about how pressure drops the further you get from the water pump. He turned on the tub and again told me his opinion of the hardware. He again opened the toilet tank and once again told me of the different types of rust in well water. Crawlspace -- water pump and piping. He searched in the crawlspace for leaks and did not find any evidence of leaks, but he did tell me that, in his opinion, the person who lived in the house before me did a lot of the plumbing work on their own. He spent about 10 minutes talking about how he would have done things differently and what piping he would have used. My husband came home while he was in the crawlspace. The tone of the conversation changed once he realized he was there. However, he went through his whole spiel again about the different types of rust. The charge was $100/hr, and he stretched it out to 1 1/2 hours. He left, and the only thing I learned about my plumbing was that there was no leak and a strainer on the bathroom sink needed to be cleaned. I should have turned him away as soon as he arrived, but I wanted a professional to evaluate my system. A week after his visit I had a major back-up in the drains and a lot of water under my kitchen sink and in my utility room. Your service person lost any possible business from me. Oh, and you might inform your service people: Treat your customers with respect. Do not assume your customer cannot figure out that you are merely running the meter up with useless factoids. Your lack of punctuality and disrespect cost your company future business.

Rich was first-class. He went beyond what I asked Ciriello to do, and that made all the difference. And the price was reasonable and well worth the overage from the original estimate. I just wanted the gas valve module replaced (under warranty and overnighted to me by the company that makes the Whirlpool heaters). Rich replaced it and got it lit, but he said the flame didn't look right; it was functioning, but not well. He took it apart and cleaned the burner, filter, and everything else. That did it! The additional $50 was well worth it. Rich cares about the quality of the work he does, and I've had a trouble-free water heater because of his conscientiousness. I've used Ciriello several times over the years. They always seemed comparatively a little overpriced to me, but they have ALWAYS done a great job, and never left me hanging. The quality of the work has always been top notch. A good example of "you get what you pay for." It's important to note that I had a bad experience with another plumbing service for this job prior to calling Ciriello.

Some other workman had turned off my water softener without my knowledge and the salt had bridged in the tank. Rich came to explain how to fix it and for it to never happen again and be vigilant. Ciriello is a good company to work with.

For nearly two years, we had been suffering from an intermittent sewer gas smell that would come through our ventation system. After trying at least half a dozen plumbling and HVAC specialists (all with "A" Angies list ratings), we finally lucked out and found Cirello. They had the best equipment (smoke test, cameras, etc) and best knowledge by far and made everyone else we had previously used look like novices. Rich came out and used a very intelligent, methodical, and knowledgable approach to ultimately find a cracked vent pipe that was behind the walls. The thing that stuck out most about Rich was how much he cared about solving our problem. We will never use another plumber.

It all went very well. I didn't even have to be home or take off work since the leak was outside. They fixed the leak, left a written description of the problem and how they fixed it on the front door, then the home office called to tell me they were finished and gave me the cost information.

They came out and figured out where the water leak was. That was done on a Wednesday. They came back the very next day, which was good. They had to drill a hole through our garage floor and they cleaned up after themselves. We were really happy with them. They said that they would come back after a couple of weeks and take care of the yard after it had some time to settle. I would use them again.

We ran the dishwasher Friday night. Saturday morning we found the kitchen sinks and the dishwasher filled with dirty dishwater. I tried to use "liquid plumber", an hour later there was no change. I tried a short, 2 foot, drain unclogger tool - no help. I used a 15 foot manual snake, no help. We called several plumbers and Ciriello was the first to respond that they could get to our home on that day. They gave me a 1 and a half hour expected arrival and an estimate of $300. Andy, the plumber from Ciriello, arrived within 45 minutes. Very personable and quite competent. After hearing our story he proceeded to verify that the clog was more than 25 feet down the drain past four 90 degree turns. He brought in a 50 foot powered snake and, after much pushing to get around the corners in the pipe, the drain swiftly emptied. He reassembled the pipes from the sinks and verified that the clog was indeed gone. He also checked all other potential sources of the clog, like the air vent and the disposal. Whatever it was went down the drain and is gone. Andy wasted no time and concentrated on the job. Andy spent almost 2 hours fighting that clog until he won. Ciriello's timing and estimate were right on. I will use them again.

We had a clogged kitchen sink, and Clayton did an excellent job fixing it. He was competent and friendly and did the job as quickly as it could be done. He also gave us some tips on keeping the sink free-flowing. We were totally satisfied with the work, and would definitely use this company again.

We thought everything was excellent! Did everything requested, offered helpful advice and it was actually a quite educational visit.

Ciriello Plumbing is a God send! They have saved us on numerous occasions, and they have always done an impeccable job! In this situation, the technician worked in a timely manner to tear out our old sink and faucet at the start of our kitchen renovation. He also made helpful suggestions on how to go about choosing our new sink and faucet in accordance with the location of our cabinets and pipes. When it was time for the installation of our new sink and faucet, they again worked in a very timely manner to get a technician here to keep our renovation on schedule. The job was done perfectly and quickly, and we love the new sink and faucet! Ciriello Plumbing is always beyond professional, punctual, knowledgeable and efficient. We would not go anywhere else for our plumbing needs!

I have used this company several times in prior years for plumbing and have had good luck with them. So, I decided to call them to see if they could open the drains in the yard, as water was backing up in the downspouts on the house and accumulating around the foundation, whenever we had rain. They said they do this work, so I scheduled them to come the following week to do the job, as well as remove some corroded pipes in the basement. One person arrived in the morning on the appointed day to do the basement plumbing job. When I asked about the drain cleaning, he called the office and they said the truck to blast the drains was up on the north side and unavailable. There was evidently a misunderstanding and I was not scheduled for the truck. This was a disapointment for me, as I was hoping to get this all done in one day. The plumber made some more phone calls and the truck and another person did eventually arrive to clean the drains. The first plumber had to turn off the water to my house in order to work on the basement pipes, so when the drain truck arrived, he had an empty water tank and could not fill it with my water. I had some awkward moments trying to get in touch with one of my next door neighbors to ask permission to use an outdoor faucet. I feel that this company is a bit disorganized on scheduling and needs to clean that aspect up. I would like to add that an improvement in service would be for the workmen to use shoe covers when they enter the home. Both men tracked dirt in on the carpet. Also, when the water was turned back on in the house, a lot of debris came out of the faucets, and later on that evening when I went to turn on the bathtub faucet, there was only a dribble of water. I called the company and they sent the same plumber out to fix the problem the next morning. He did not charge a full fee, but did charge me a $69.00 service charge. I feel that all the drains should have been blown out when he was here in the first place, thus avoiding a second visit. I resent having to pay anything for the second visit when it should have been taken care of on the big job. In the long run, I was pleased with the drain cleanout and also the plumbing job in the basement. Both men were obviously good at their jobs.

I called them because I also wanted the drywall fixed. Their website states they do bathroom remodels so I thought a small drywall repair would be easy for them. Unfortunately, this was not taken care of. I was charged $100 for the service call to simply change out the shower head. I also had to call and ask for an itemized receipt instead of just a bill for $140.ive

They are outstanding, very reliable. Very good ethics, very great work. Highly competitive pricing.

I have liked both plumbers who came to the house. During the gas leak the plumber was very professional, made economical suggestions on what to fix now and in the future and even had the owner come out to make sure his assessment of a smell in our garage was on point (we determined it was not gas related). The second time our sub pump was backing up and they came out at night. The plumber noted the primary was broken and that the secondary had gotten caught. We had him replace the primary. Something did not get perfectly fixed, so they came out first thing the next morning and of course did not charge us extra for that work. This all happened the same day my 4 week old had a choking episode and I had gotten two hours of sleep, so it was nice that everything went smoothly! The only complaint I would have is when the sub pump was fixed the plumber did not do the best job cleaning up after himself (I am assuming because of not expecting to have to come back in the morning and being on a tight schedule). Given how happy I was with the work, price, and previous experience I did not consider it that big of a deal but would say it is something the provider could work on.

Rich was very professional, friendly, and respectful of my property. After taking the old faucet off, he took time to clean off the residue from the old one, and made sure not to scratch the sink in doing so. If I need a plumber again, I'll give this company a call!