Neuner Heating & Air

The worst customer service and not professional at all.

He is a total loser! Very unprofessional and not on time and doesn?t follow up I would never recommend him!

Polite, efficient, will hire him for more work. Will recommend him to anyone

Thomas was here within an hour and we were on a time crunch! He dropped everything to come, even though the Super Bowl was getting ready to begin! My dryer finally works because of him! He also gave us a 1 year warranty if needed! Great guy!

Thomas got back to me quickly and completely the job effectively and efficiently

Fast and courteous, would hire again.

Thomas the owner was prompt with his phone call and completed the job the next day. Great work and customer service. I recommend his work for dryer vent cleaning and I will be following up soon for all duct cleaning work as well.

Mr. Neuner called me on Wednesday and set an appointment for the next day. As promised, he called ahead to let me know exactly when he would arrive. He was efficient and professional, and finished the job in under 30 minutes. Very personable man, and very helpful. I’ve already made a reminder in next year’s calendar to call him again.

Thomas from Neuner Heating and Air arrived at my home to clean my dryer vent; he provided professional on-time service. Will definitely call on him again for my HVAC needs!

Thomas worked on our air conditioner last year ,2023 and told us we might get another season of use. We really liked and trusted him. Air conditioner leaking again this year, 2024, so called again. We decided to replace air conditioner and furnace per his recommendation because it is 23 yrs old. A different company installed both. Thomas came by after installation to look it over and collect payment. After he left we looked closer and found a few areas that seemed sloppy and questionable. Called Thomas and he said he would be out â first thingâ Monday morning. We texted him at 10:30am asking for a time frame. He said he overslept and would be here early evening after completing emergency scheduled appointments. One week later, still no call, no show. We havenâ t contacted him. We trusted him and appreciated his work ethic until he blew us off. Not an honorable way to do business. We wonâ t call him again.

Thomas was easy to talk to and gave excellent feedback about the problem. He diagnosed the problem speedily and fixed it promptly. He replaced the capacitor and added1.25 pounds of refrigerant. It was a hot 86 degree day and he made a special trip. Will highly recommend and will definitely use again. All of this for $735.

He was very nice and on time. Once in my home did the work thoroughly and quickly as he stated he would do. I also got some prices on other services he offers and will definitely be using his service again. I am going to refer him to some of my friends that need work on their home.

Thomas left me hanging , we set an appt for 3:30 he was a no call no show, I texted him. He returned my text at 3; pp a.m. like it was a joke. Very unprofessional. Would not hire.

Regular maintenance and fixed issues with AC.

The Neuner employee,, Tom was prompt and friendly and efficient. I think the fee was probably fairI just wish it was a little less.

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The owner showed up on site quickly to provide his estimates. Workmanship was completed in the specified time and in a very professional manner. I would definitely recommend their work.

Thier service was good.

They did a great job and were great communicators with my dryer vent cleaning.

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John came promptly the same day. He was very personable and friendly. He did a great job and I would definitely recommend him.

My gas water heater went out, and Thomas Neuner went above and beyond providing excellent customer service. Talked me through what how to turn off everything to the unit (water and gas), called the next morning to tell me what time to expect him, and was on time. He could've just as easily told me I needed a new water heater and I would've never known the difference. Instead, he was honest, went and got the necessary part, came back immediately, and got the job done! His charge was beyond fair! I cannot give him more than 5 stars, otherwise he would get 10!!!! Honest,dependable, and professional,

Did a really good job, glad we called. Was worse than we thought.