Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Splash Pool & Spa

Pool and Spa Service

About us

APSP - Association of Pool & Spa Profesionals, CSP - Certified Service Professional, Builder, Service, Retail, Spa Retail & Service

Business highlights

17 years of trusted experience

Services we offer

All Pool and Spa Service and Renovations

Amenities

Warranties
Yes


Accepted payment methods

Check
Financing Available
MasterCard
Visa

Reviews

2.76 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
3.3
value
3.6
professionalism
2.5
responsiveness
2.7
punctuality
3.1
Showing 1-6 of 6 reviews

David C.
09/2015
1.0
pool cleaners
  + -1 more
Earlier this year I had to order a new pump in which they installed. The pump was fine, it ran with no issues and I was happy with their service. I decided to use their services to close down my pool this year, and this has caused me a huge headache. My pool has a dial timer in which there are two screw-on pegs that turn the pump on and off. Just under the dial is the on/off switch that those pegs interact with. The technician manually turned that on/off switch to the off position instead of the breaker that is on the same panel. Since he turned the wrong switch off, the 8am setting turned the pump on after it was winterized. The next day around 2pm I walked outside to see my roughly two month old pump smoking. I called Splash and was informed that the tech had to turn the unit off to winterize the lines. It felt as if I were being accused of turning on the pump after it was closed. She explained that this was out of her hands and she would have someone call us back. Later that day a man called and said basically the same thing.
Description of Work: Pool closing and winterizing

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$300

Amy E.
08/2014
5.0
pool cleaners
  + -1 more
Splash Pool and Spa is the best pool company we have used?and we cannot say enough positive things. They fixed our pool and brought it back to excellent quality after another local pool company destroyed our water quality with improper chemicals. I am so thankful we found them and made the switch when we did. They are always there to help and just a phone call away when a problem comes up. They are super organized and are there for their customers. We had them replace our liner?.which was only a few years old (our former, local pool dealer installed wrong and we had mold issues). It was such an easy experience and they made it right. We have had no issues since, and our water quality has been excellent!!! Their staff is helpful and will work with you on all your pool needs. We are moving soon, and will be using Splash again for our next pool we will be putting in. We have recommended them to all our friends too!
Description of Work: They installed a new pool liner and provide weekly pool service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Deborah C.
07/2013
5.0
pool cleaners
  + -1 more
After having a miserable experience with Family Leisure we turned to Splash pools. We told them how poorly Family Leisure treated us, how their contractor destroyed our yard and the money and time we had already invested in a pool that never turned out to be installed. We sat down with the owners and picked out a package that we were pleased with. They told us they couldnt give us a time of installation until they talked to their contractor. After talking to their contractor they got back to us and let us know that it would be quite some time before they could get it installed and recommended another pool company. I truly appreciated their honesty. its a great store and Im sure they will be seeing us many summers to come.
Description of Work: we did not buy from this company

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeanne M.
06/2013
5.0
pool cleaners
  + -1 more
Splash is always great to work with. When we moved into our house 5 years ago, we knew nothing about having a pool. The owners of Splash have done everything they could to help us learn about pools and pool maintenance - even to the point of coming to our house at 10 at night! Because of Splash, we have a beautiful pool that we use every day possible during pool season. I highly recommend Splash!
Description of Work: Splash opened our pool for the season.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Gale & Marc P.
05/2012
1.0
pool cleaners
  + -1 more
Inground pool was installed incorrectly according to other pool install professionals. Pool is still not positioned as agreed to in the contract, even after a re-dig, and still "out of square". We asked for the repairs before the concrete was poured but they refused to fix. Steps installed incorreclty into contrete. Too much to mention. I would never recommend them to anyone. I was so afraid of the angry crew leader that I had to cancel and change appts to be here when they said they would be here because I was afraid that he would hurt my dogs or my house, if I was not there. I was very, very uncomfortable with him, and I didn't want him on my property without me or my husband present. I asked for a different crew leader and was refused. Asked for the owners to come and look at the work before the concrete was poured and they refused. Sometimes I would cancel my appointments and they would not show up. They failed to mention in the contract that they would need additional funds to "not" bust up the driveway. Had to get another company to finish the job at the end of the season. Currently in dispute with Splash. They immediately placed a mechanics lein on my home so now I cannot sell or re-fi until all is resolved in court, still waiting for that date. Splash keeps asking the court for extensions.
Description of Work: Inground pool was installed incorrectly (verifried by other pool installers) and still have no warranty information in writing for any of the components. One employees were very rude. We tried on serveral occasions to make them aware of problems as we saw them occuring but they continued with what we believe to be sub industry-standard installation. We have been trying to resolve the issue for one year now and are currently seeking legal action. Nothing but delays from Splash.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$27,000

Deidre E.
05/2012
1.0
pool cleaners
  + -1 more
Came to open our pool last summer. The employee was extremely rude and smoked on our property while working. Despite having been disappointed last year, we went there this spring when we encountered problems with our pump. We spoke to someone in the store who took detailed notes about our problem so that a message could be left with the service department. We never heard back. Worthless.
Description of Work: Pool opening and a request for service.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$200

Response from Splash Pool & Spa
Member, I apologize to be talking under such disappointing news. This is very disconserting. I have attempted to look up your information in our system to research your history and all I can cross-reference is your address and a dis-connected number. We may have it recorded incorrectly. I would very much like to talk to you and get more details of your interactions. Please e-mail me directly at rodney@splashpoolandspallc.com. I know I cant fix what has happened to you, but I can make sure it doesn't happen again. We don't like to make mistakes and we certainly don't like to make them twice. Please email me so we can trade phone numbers. I look forward to hearing from you. Thanks again for your time. Rodney Williamson Owner

    Contact information

    7270 E. US 36 103, Avon, IN 46123

    www.splashpoolandspallc.com

    Service hours

    Sunday:
    Closed
    Monday:
    11:00 AM - 5:00 PM
    Tuesday:
    11:00 AM - 5:00 PM
    Wednesday:
    11:00 AM - 5:00 PM
    Thursday:
    11:00 AM - 5:00 PM
    Friday:
    11:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 3:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    Splash Pool & Spa is currently rated 2.7 overall out of 5.

    Sunday: Closed

    Monday: 11:00 AM - 5:00 PM

    Tuesday: 11:00 AM - 5:00 PM

    Wednesday: 11:00 AM - 5:00 PM

    Thursday: 11:00 AM - 5:00 PM

    Friday: 11:00 AM - 5:00 PM

    Saturday: 10:00 AM - 3:00 PM

    Splash Pool & Spa accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
    No, Splash Pool & Spa does not offer free project estimates.
    No, Splash Pool & Spa does not offer eco-friendly accreditations.
    No, Splash Pool & Spa does not offer a senior discount.
    No, Splash Pool & Spa does not offer emergency services.
    Yes, Splash Pool & Spa offers warranties.
    Splash Pool & Spa offers the following services: All Pool and Spa Service and Renovations

    Contact information

    7270 E. US 36 103, Avon, IN 46123

    www.splashpoolandspallc.com

    Service hours

    Sunday:
    Closed
    Monday:
    11:00 AM - 5:00 PM
    Tuesday:
    11:00 AM - 5:00 PM
    Wednesday:
    11:00 AM - 5:00 PM
    Thursday:
    11:00 AM - 5:00 PM
    Friday:
    11:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 3:00 PM