Homepro Heating & Cooling

Description of Work: furnace to function

Description of Work: My heating unit hasn’t been working for the past 2 days. I called this morning to find out if anyone would be coming to check out the unit and the person that answered the phone was very rude and said to me that everyone’s heaters are out and that I had 12 people in front of me. Called back in the afternoon no answer. Unfortunately I have to use this company not by choice but because my rental company uses them. Mind you I have 2 small children who are now sick because there’s no heat in the home.

Description of Work: They installed a new air conditioner and furnace.

Description of Work: Repair of a furnace

Description of Work: I called Homepro on March 11th, 2017 for a service call to repair a new furnace on a rental property of mine. I called them as the original installer was not available at the time I called. The technician arrived about an hour and half after I called. He proceeded to troubleshoot the furnace, after about an 2 hours he said the control board was defective and would need replaced. I told him I agree to pay for the replacement of the board if that was going to repair the furnace. He stated it would and there would be $75 fee to open the supply house after hours. I agreed to the charge of $671 for the circuit board and the $75 fee. The technician retrieved the part and installed. He called me after it was installed to stop back by. I ask him to wait 10 minutes longer to ensure furnace would stay running. It quite running right after my request. I left and he continued working, after another hour he called me and said the furnace had been running for 30 minutes. I took his word, but found out via my tenant it quite 20 minutes later. I called Homepro on Sunday about the issue. They sent a different tech this time to remedy. That evening after I received no communication from anyone. I texted the tech from the previous night to inquire. He checked with his company and phoned me back. He stated that the tech changed out the gas valve as it had failed. They did this without my consent/ knowledge. I told the tech that I was unhappy. Furnace failed again Sunday night The operations manager Rick Lowery called me late Sunday night and I returned his call at 9am Monday to inform him the issue hasn't been resolved. He sent the tech from Sunday back to the home. The tech stated that there was a defective limit switch and changed it out. He also stated that with the doors on the furnace would cut out and called the office on what to do. The office advised him that it appears to be starving for air and they would return the next day the fresh air flue at no charge. I told him that I didn't feel they should have to at their expense for the flue. Tuesday morning came and went and no sign / call from the company. I called Rick to inquire and he said he would go see why the furnace isn't running correctly. He was there for over an hour before I arrived. His conclusion was that I needed to install a 1" filter in lieu of the media filter installed, install a fresh air flue, and have the exhaust flue have more fall. He was sure this would take care of the issue and to call him if any issues. I had my plumber install and adjust the new flue on Thursday. I closed up the unit and it started up, ran for 7 minutes and quit. I immediately called Homepro at 12:30pm and left a message for the operations manager. It is now 10:23pm that night and I have yet to receive any form of communication from this company and my tenant is still having issues. In my opinion their service techs have some in filed experience but have no formal training on troubleshooting. Stay clear of this company as they appear to fix your equipment by trial and error.

Description of Work: Replaced shingles on roof, replaced dishwasher, replaced water heater