I finally had to hire a floor specialist to repair the floor at a cost of about $600. Apparently the floor was installed too tight with not enough space to expand because of the summer humidity. I know of no further recourse since I did not have a contract, and I paid them by check. Obviously I learned an expensive lesson. I wish to make everybody I can aware of this instance as to help insure that Crouse can't keep perpetuating his substandard workmanship and unresponsive customer service. During the past few months, we have dealt with a half dozen different contractors in remodeling our house, bathroom, closets, and kitchen. In every case they proved highly professional and competent, and provided us great customer service. This highlights even more the contrast I had with Crouse and accentuates the difference between competent craftsmen and the poorly performing companies and workers.
Description of Work: I hired Mr. Crouse's son, Jeremy, and his co-worker, Todd, last May 14 to install Pergo laminate flooring in our condominium. In mid-July a part of the floor started warping, and it became so bad I was unable to use my front door. After many phone calls and put-offs, I was able to discuss the matter with Mr. Crouse who agreed to look into the matter and "make it right." At his request, Todd did come out to look at the floor and said that it was not their problem. I tried several more times to contact Crouse and his son Jeremy, but to no avail.
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Service Categories
Flooring Sales and Installation,
Sunrooms and Patio Enclosures,
Kitchen and Bath Remodeling,
General Remodeling
FAQ
CROUSE CONSTRUCTION CO. is currently rated 2 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
CROUSE CONSTRUCTION CO. accepts the following forms of payment: Check
Yes, CROUSE CONSTRUCTION CO. offers free project estimates.
No, CROUSE CONSTRUCTION CO. does not offer eco-friendly accreditations.
No, CROUSE CONSTRUCTION CO. does not offer a senior discount.
No, CROUSE CONSTRUCTION CO. does not offer emergency services.
Yes, CROUSE CONSTRUCTION CO. offers warranties.
CROUSE CONSTRUCTION CO. offers the following services: CONSTUCTION, KITCHENS, BATHROOMS, SUNROOMS, PATIO ENCLOSURES.