Reviews
4.216 Reviews
Showing 1-16 of 16 reviews
Jarod K.
10/2015
internet service, cable tv service
+ 0 more.
Description of Work: .
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Yes, I recommend this pro
Karen C.
09/2015
internet service
+ -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$65
SCOTT B.
06/2015
cable tv service
+ -1 moreunknown
Description of Work: Cable. Made a temporary repair to cable line, but have not fully completed the job yet. The cable is laying on the ground in our yard, and has been for close to a year.
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Yes, I recommend this pro
JANET M.
06/2015
internet service
+ -1 moreunknown
Description of Work: Just signed up and they are wonderful.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Kim and Doug P.
01/2015
internet service
+ -1 moreunknown
Description of Work: Contacted asking about service availability. Promised to be contacted within 48 hours. NO CONTACT or RESPONSE.
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Joseph F.
12/2014
internet service
+ -1 moreunknown
Description of Work: Installed Internet/Phone/Cable service
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Yes, I recommend this pro
Robert M.
08/2014
internet service
+ -1 moreAll went well and we are ready to move up to the highest speeds when we are ready. I am a bit biased as I had been a reseller of Bright House Networks Commercial Services for over 10 years.
Description of Work: Replacement of modem and tested speed and reliability.
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Yes, I recommend this pro
Charles K.
06/2014
internet service
+ -1 moreInstallers were punctual and professional they installed new lines to get the best picture and cable speed. Have been very happy with service except dvr starting acting up. The internet service is second to none and rarely ever goes out. When it does it is back on quickly. Highly recommend internet but equipment needs updated for cable service.
Description of Work: Installed bright house internet cable and phone bundle.
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Yes, I recommend this pro
$100
Bradley M.
04/2014
internet service
+ -1 moreunknown
Description of Work: They installed the cable/wireless system in our house. The technician was prompt and very informative. Support before and after the visit was excellent.
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Yes, I recommend this pro
$180
Joe S.
09/2013
internet service, cable tv service
+ 0 moreWe are not happy with Bright House. It is not fast. Sometimes we do not have a reception. We call them and they do not come. We are not able to use another provider. They are not able to give us the service. Bright House is the only one that is available. We are paying for super fast internet and we don't have that!
Description of Work: I used Bright House Networks for internet service and cable.
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Yes, I recommend this pro
$110
Alan B.
08/2012
internet service
+ -1 moreEverything went extremely welll.
Description of Work: I called Bright House after having a bad experience with AT&T. The offer was better that AT&T and provided a cable modem.I called a local number. The customer representative was very polite and helpful. She explained the different plans. After selecting a plan, she setup the installation 2 days later. I told her that rather than waiting at home, could they installer just call me when he is about to come over since I work 5 minutes from where I live. She said sure. The installer called me before he arrived. I was home in about 5 minutes and he arrived 2 minutes later. He was very polite also and answer all my question. In total he was there less than an hour (because he had to rerun the wire from the curb to the house.
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Yes, I recommend this pro
$57
Response from BRIGHT HOUSE NETWORKS
Emily K.
06/2012
internet service
+ -1 moreI hate Brighthouse, unfortunately there are not any other options in our area. The service worked great for about the first week after it was connected. Ever since then we have extreme lulls in our service. The speed completely bottoms out and web pages fail to load constantly. I am always having to disconnect and reconnect the modem just to get the service going at a decent speed again. We have had several technicians out to our house. They are prompt and professional, but are never able to figure out the problem. They even went as far as to promise to screen our service for a week to watch for the lulls, but then they never got back with us about it. Update: After posting this review a representative took the time to contact me and work through the problem. It ended up being a firmware issue. I am happy to say that the service has been running great for the last week or so.
Description of Work: Internet service
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Response from BRIGHT HOUSE NETWORKS
Bill W.
04/2012
internet service, cable tv service
+ 0 moreThey are the only people in this area, so no other choice. They are pretty responsive. They are pretty good.
Description of Work: Bright House Networks put in a phone line and put in another jack. I have an internet service as well as cable service with them.
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Yes, I recommend this pro
JOHN D.
01/2012
voice mail
+ -1 moreThey are a pretty good service. Whenever you have a complaint, you can call and usually get right through to a representative. They are pretty good.
Description of Work: I use their voicemail services.
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Yes, I recommend this pro
$6
Dennis S.
12/2011
internet service, cable tv service
+ 0 moreVery happy to have switched to Bright House after this installation!
Description of Work: The technician, Jeff (#5799) was prompt and efficient. Even though we were his last appointment on a Friday evening, he took his time and explained everything to us and got our Internet service installation taken care of. Jeff was very professional and courteous and was a very positive reflection on his employer!!
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Yes, I recommend this pro
$35
MICHAEL H.
07/2010
cable tv service
+ -1 moreFirst of all we had problems with this cable company from day one. The customer service and the technical help is very poor, they had to replace the dvr 3 times, not to mention the times I spent on the phone and besides their DVR is a piece of c--p it stops working and its noisy. I've lost so many shows that I had recorded and they don't care. I've lived in many other states with great cable companies, so why does Indiana have the worst one. I know Indiana has many great things to offer a family, however I can't wait to leave this place.
Description of Work: Replaced the dvr and cable.
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Contact information
6845 E US HIGHWAY 36 440, Avon, IN 46123
www.brighthouse.comLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Internet Service,
TV Service - Cable,
Voice Mail
FAQ
BRIGHT HOUSE NETWORKS is currently rated 4.2 overall out of 5.
No, BRIGHT HOUSE NETWORKS does not offer free project estimates.
No, BRIGHT HOUSE NETWORKS does not offer eco-friendly accreditations.
No, BRIGHT HOUSE NETWORKS does not offer a senior discount.
No, BRIGHT HOUSE NETWORKS does not offer emergency services.
No, BRIGHT HOUSE NETWORKS does not offer warranties.
Contact information
6845 E US HIGHWAY 36 440, Avon, IN 46123
www.brighthouse.com