101 employees. No subs. Cost determined by the job. No travel charges. $25 off the purchase or rental of a softener or reverse osmosis system (limit one per customer) for all members. No extra charge of 24 hour service. When we started our company back in 1959, a home visit by an Aqua Systems sales representative was the most convenient way to discover the attributes of our products.
They were here when they said they were going to be here. It was a very easy sales call. They were easy to schedule an installation time with. They were also very responsive and arrived quickly. They installed the system very quickly.
Description of Work: They came and installed a complete water softener system.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
TONY A.
07/2008
5.0
water softeners
 + -1 more
THEY WERE VERY GOOD, THEY CAME IN ON TIME DID THE JOB WELL, CLEANED UP AFTER THEMSELVES, VERY PROFESSIONAL, AND RESPONSIVE, AND HASSLE FREE, I RECOMMEND THEM TO ANYBODY.
Description of Work: THEY CAME TO MY HOME AND PUT IN A NEW WATER SOFTENER.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Jim and Florence L.
06/2008
5.0
water softeners
 + -1 more
They installed a reverse osmosis system under the sink. They were pleasant, efficient and on time. They cleaned up well after themselves.
Description of Work: They assessed and installed a water softener.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
STUART G.
06/2008
5.0
water softeners
 + -1 more
Very professional. They came within their time window, called ahead and completed the repair quickly. The service person was friendly and helpful.
Description of Work: They repaired a non-functioning AquaSystem water softener (9 years old).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
WILLIAM & JOAN S.
06/2008
5.0
water softeners
 + -1 more
The installation was very professional - the two technicians did an outstanding job and I was very impressed. They were very neat and careful running the lines. I couldn't have done it better myself - they were very efficient!
Description of Work: They installed a two stage water softener that dechlorinates the water and then softens it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
BARBARA G.
06/2008
1.0
water softeners
 + -1 more
When we purchased our house there was an Aqua Systems water softener in it. Our well water smelled bad and was often the color of tea. We had Aqua Systems out many times to try to solve the problem within a few months. They replaced the media in the water softener and eventually rented an expensive iron filter system to us. On one of the last trips out, the technician said that the iron filter system had not been working because it had probably been tilted or dropped before being installed. Nothing improved, so we finally contacted Cooper Water Conditioning. Within a few minutes of his arrival, Mr. Cooper indicated that the water softener was adequate to handle the iron content in our well, but that it was being bypassed because of a broken bypass valve. He said to get rid of the iron filter and have a plumber fix the bypass valve. The water softener handled the iron just fine once the valve was fixed. That also dramatically reduced the frequency of the problem from a constant to an occasional issue. When I called Aqua Systems to complain about suffering through months of terrible water because of their negligence the service manager indicated that the broken valve made no difference even though that meant that the well water was not going through the water softener. If it doesn't make any difference then why would they sell water softeners? We turned off the iron filter and it made no difference in our water. Aqua Systems said that we should continue to use the iron filter to see if it helped. This recommendation was made despite the fact that they had already decided that their iron filter did not work. During the time that the iron filled water was bypassing the water filter, clothes and dishes were destroyed by the iron. We have continued to occasionally have the problems with our water, but rarely. As a result of those problems, we had our water tested by the Indiana Board of Health. The occasional discoloration and odor was determined to be a result of e-coli and coliform bacteria. When I called Aqua Systems to complain about that, my call was not returned.
Description of Work: They provided a water softener and an iron filter.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$700
ALEC P.
03/2008
5.0
water softeners
 + -1 more
Excellent service from both the salesman and the installer. Work quality was very high. Manner and attitude were great. Installer listened to what I wanted concerning placement of the unit and was able to meet my concerns with no problems. Initial estimate included a charge for extra work regarding the plumbing changes I wanted but installer was able to do the install without any extra work. He called the supervisor to tell him the extra charge was not warranted and got permission to deduct that amount from the final price. I would definitely use this company and would recommend them to others.
Description of Work: Aqua Systems installed a combination water filter/softener system for my house. Installation used plumbing from a previous installation with some minor modification to accommodate my location preferences for the unit.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
LAWRENCE L.
01/2008
5.0
water softeners
 + -1 more
Estimate provided two days after we called. Worked completed two days after that, within 1 hour.
Description of Work: Evaluated old water softener. Replaced with new.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,053
ROSANNE & BRIAN R.
01/2008
5.0
water softeners
 + -1 more
Excellent response time, pleasant to talk to when scheduling appointment. Prompt and courteous service. Serviceman was early to appointment! Took the time to show me the parts he was replacing and was efficient and prompt in his work. I am extremely satisfied with work performed.
Description of Work: Service performed on purchased unit. Replaced damaged parts on valves.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
STEPHEN M.
12/2007
5.0
water softeners
 + -1 more
From the beginning, everyone there was friendly, professional, and polite. I called and talked to Kathleen Perkins at first. She was patient and answered all of my questions, never trying to high pressure me into anything. I requested the lease option. The installer phoned first and arrived on time. The installation went fine. However, a later that day we discovered we didn't have any hot water. It was a simple matter of the installer forgetting to turn the hot water valve back on. When telephoned about this, neither the company nor the installer tried to evade responsibility for this little oversight. We also made arrangements to have our old water softener picked up and the two employees showed up on time and got the old unit out of here, despite the old salt tank weighing quite a bit! The water softener itself is just great! We are very happy with it. A few days after the removal, I received an invoice that showed I still owed $25.00, the Angie's List coupon. Credited ASAP.
Description of Work: Installed a new water softener and at a later date removed my old one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$74
SHAWNDRA M.
10/2007
4.0
plumbing
 + -1 more
I was pleased with the work but would have liked if it could have been done at no charge since they installed the filters.
Description of Work: Aqua Systems sent someone out to check on the filters for our reverse osmosis system. The filter had been changed some months earlier but a hissing noise had begun. They determined what the problem was and replaced the damaged part.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Larry B.
05/2007
5.0
water softeners
 + -1 more
Mike came on time. He was quick and knowledgeable. I like the fact that Aqua systems makes their own softeners. Plus, I can use their drive thru to pick up the salt. But, they only have one location in Indy to get salt on a drive thru basis.
Description of Work: This our first water softener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,032
JOYCELYN H.
04/2007
5.0
water softeners
 + -1 more
Dale, our service man, as very nice, professional and he did a good job.
Description of Work: Checked recycle system (had leak). Was on time, seemed to know what he was doing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$40
PHILIP O.
04/2007
5.0
wells
 + -1 more
After moving in to our newly purchased house we noticed strong "rotten egg" smells. After doing some research I talked with a helpful lady at Aqua Systems who described various options, including their no-chemical oxidizing system for treating such water. One of their techs came out to test the water and he unfortunately, initially concluded that there wasn't a problem based on a minimal smell from a cold water tap. However, it came and went and was definitely there, so despite some skepticism (I was leaning towards chlorine treatment), I decided on the Smartchoice system, which had a money back guarantee, as well as the RO. The technician did a very nice installation job. We are very happy with the results; no more odor at all and no chemicals used, just air to oxidize the sulfur/iron. The RO system works very well, too.
Description of Work: Aqua Systems installed a chemical-free iron/sulfur removal system for our well water, as well as their reverse osmosis system for the kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
MATTHEW M.
01/2007
5.0
water softeners
 + -1 more
The technician was running late due to challenges at a job prior to mine. It was a big plus that he called way ahead of the scheduled work and provided updates. When he arrived, he was very apologetic, professional, and went right to work. He knocked out the job very quickly and ran me through the operation of the equipment. This is one satisfied customer for a very professional installation.
Description of Work: They installed an iron filter and removed one of two softeners.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$1,200
JANIS J.
01/2007
5.0
water softeners
 + -1 more
I was very happy with the prompt and courteous service of this company. They were on time, neat and friendly, and explained everything I needed to know about operating my new system. I would recommend them highly!
Description of Work: They replaced my old water softener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,138
Mark H.
12/2006
3.0
water softeners
 + -1 more
Aqua Systems was very courteous and explained to us our system options over the phone. We agreed upon a delivery date. A younger installer came to install our system and was on time. Unfortunately, when installing our system he installed a water outtake flow to the wrong pipe for our furnace drainage. When testing the system, water went through the furnace and out onto our basement floor. I had to take off work to assist my wife who panicked. When I got home a large puddle of water was on the floor and the supervisor had come to assist. I obviously was not very pleased and figured my furnace might be ruined. I had Airtron send someone over immediately to check out my furnace. Luckily, the furnace was not damaged. The supervisor was courteous when he came and apologized for the error, implying that Aqua Systems would pay for the furnace if it was not working correctly. He quickly worked with the tech to properly install the furnace. We have had no problems with the system.
Description of Work: We contacted Aqua Systems to install a water softener for us based on their high Angie's List ratings. We had a mid-grade system installed and the price was very fair based on our comparisons. We were offered a 0% financing deal for 12 months.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,300
JULIE S.
11/2006
5.0
water delivery
 + -1 more
After I picked up the order and I was taking it out of my vehicle a few days later, I found I was short one water bottle and the sports drinks were set on their side, so they leaked onto the carpet of my vehicle(1 or 2 bottles out of 24). When I called, I was referred to John, the manager of drive through. He was very apologetic and went above and beyond the call of duty. I was very pleased with the way he handled the situation.
Description of Work: I went to them to get water cooler replacement bottles and sports drinks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
CHUCK & SHERRY J.
11/2006
5.0
water softeners
 + -1 more
Everything went fine. I saw their ad in the paper, checked them on Angie's List, called and ordered by phone and they were here exactly when they said they would be. Installer was friendly and experienced and had to install the softener in a fairly small space but did the entire job in about two hours. I forgot about my Angie's List discount and called about it some four weeks later, they apologized and sent my check within a week. All office staff very courteous and professional.
Description of Work: Removed old water softener and installed new one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Jeffry E.
10/2006
5.0
water softeners
 + -1 more
Everything from the order to the installation was excellent.
Description of Work: I stopped by the Aqua Systems showroom in Avon to look over water softeners and treatment systems. Mike, the sales consultant, was very professional. After I explained to him what I wanted, he showed me a couple of systems that would work in my house. I was very pleased with his professional yet personal presentation. I was so impressed with Aqua Systems, that I also purchased an under sink R/O system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,988
GRACE G.
10/2006
5.0
water softeners
 + -1 more
The technician was very helpful. They delivered salt to fill the softener and now deliver salt on a regular basis. There was a mix up regarding the original date of delivery but they apologized and followed up properly.
Description of Work: Reset my softener, explained how to maintain it and delivered salt.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$53
DAVID C.
09/2006
5.0
water softeners
 + -1 more
VERY NICE PEOPLE!! Reasonable prices, and Honest service!!
Description of Work: Previously installed our water softener and Reverse osmosis systems in our new home (1yr and 9 months ago). At our request, they returned a couple weeks ago to deliver salt and change the filters.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
BOB P.
09/2006
5.0
water softeners
 + -1 more
Two installers came on time and performed the work. Work was completed in a timely manner and installers were nice. Only issue was Aqua system switched vendors for spigot on sink for reverse osmosis system and had to come back and put in when they received new material. Second, they ran the reverse osmosis system to the refrigerator and we noticed the water pressure from the fridge decreased substantially. We didn't know this would occur and may not have done this if we were informed that this would be the result.
Description of Work: Installed a water softener and reverse osmosis system in kitchen.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,695
L B W.
08/2006
5.0
water softeners
 + -1 more
I had engaged Aqua Systems on a few occasions in the past to service my former Puritan unit, and was always satisfied with their quality of work. I engaged them to replace the Puritan unit with their own brand of product, because of their reputation and product price (Initially I had contemplated simply having my resin bed replaced). Their service representatives (Kathleen Perkins, John and Ben Baker) were all very courteous, and responded to my service needs promptly, and John (I didn't get his last name), explained to me in understandable terms why simply replacing my resin bed could be a unwise choice given the age and obsolescence of the control head on my Puritan unit (no longer manufactured and rebuild parts scarce). I was very pleased by this quality of service, and again, thus far very pleased with the performance of the Smart Choice unit that replaced it.
Description of Work: Company replaced my 18 year old, malfunctioning Puritan Model P45FT Water Conditioner with a new Aqua Systems Smart Choice Model CS150TB Water Conditioning System. Over its service life the resin bed in my Puritan unit had deteriorated to an point where it was no longer effectively removing the odor, iron minerals and hydrogen sulfide from my well water. As the result, water entering my household was frequently discolored, smelled, and left rust-colored stains in our sinks, bathtubs and toilet bowls. Since the Smart Choice unit was installed, so far these problems with my water have been completely been eliminated.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,270.94
HENRY Y.
03/2006
5.0
water softeners
 + -1 more
I had a faulty demand control timer unit and called the Avon location. Phone support was very thorough and provided alternatives to the problem and answered all questions. Then visited the store the same day where personnel were the most professional, courteous and customer-service oriented group I have experienced for years. They had several persons involved in analyzing the timer unit problem, which was for a much older design, and communicated well between their personnel in locating and hand-delivering a replacement unit from their warehouse. They even programmed the replacement unit with the softener's original water settings and met me at their delivery dock (in a separate building) to my surprise! As I drove away, I told my kids that was what quality customer service is all about. Very refreshing and amazing. I will definitely use the Avon location for future water softener & possibly purchase their Reverse Osmosis filter, which was also described in detail to me.
Description of Work: Diagnosed problems/exchanged Aquasoft Water Softener Series 9000 Demand Control Timer Unit that was originally installed over 10 years ago.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Water Filtration and Softening,
Plumbing,
Water Coolers,
Delivery Service,
Wells and Pumps,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Drain Pipe Installation,
Septic Systems,
Pool and Spa Service
FAQ
Aqua Systems is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 2:00 PM
Aqua Systems accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Aqua Systems offers free project estimates.
No, Aqua Systems does not offer eco-friendly accreditations.
No, Aqua Systems does not offer a senior discount.
Yes, Aqua Systems offers emergency services.
Yes, Aqua Systems offers warranties.
Aqua Systems offers the following services: Water softeners & heaters. Drinking water systems. Reverse osmosis systems. Bottled water. Water-coolers, purification systems, conditioners, filtration & treatment. UV light systems.