Novakoski Floor Covering Service Inc

We had Novakoski flooring replaced all the flooring on a 1st floor, including carpet in our family room and LVT on the rest. They did a great job at a great price and even replaced all the baseboard trim and shoe molding. Dan and his team were polite and a great resource to help us pick out colors, styles and flooring type. We would highly recommend them for your flooring needs!

Terrible! Very expensive. Paid top dollar but received well below quality work. We approved the two week project then after 6 months and it still not being completed, we had to fire them and find someone else to complete what they botched. Then, caught them lying about us behind our back trying to defend their poor performance.

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Great selection of flooring, did a great job on installation. Would use again.

BEAUTIFUL JOB. GREAT installers--very careful with my furniture. Will use them again.

We weren't 100% satisfied. They didn't fit the wood the carpet like they should have. The flooring isn't holding up very well. It was a bamboo floor. It has a whole lot of marks on it. We told them about the carpet and they attempted to fix it right then. They weren't able to fully fix it.

They give good customer service. I would use them in the future.

I spent over $4000 for that work. That went well. They are independently owned business and we deal directly with the owners.

Novakoski Floor Covering Service Inc was recommended to me by my daughter-in-law. They are very patient and helped us select what we wanted done. They were excellent to work with and I would recommend them to anyone.

They arrived on time and helped move a cabinet. They started to work right away removing the carpet. The bamboo floor was installed expertly. The whole job was done well and I was consulted on any problems. I definately would use them again.

On June 8, 2010, I canceled the order. The owner informed me that he did not know how to go about canceling and that he would get back to me on the issue. He did not return my call so on the next day, after my call, I went into the business. The owner informed me that he needed to withhold $1,200 as a "restocking fee". He told me that the company that NFCS purchases the hardwood from, Shaw Flooring Company, charges them the fee so they need to pass it on to me. They stated that I purchased the products at sale price and the sale ended June 7th. If I had purchased the product the day before and canceled the next day it wouldn?t have been a problem. But since I bought the product and the order was processed the same day the sale ended, I missed out on the opportunity to cancel with out penalty. He did not inform me of this penalty when I placed the order. He asked me to reconsider having the work done. I informed him that I was not working and could not have the work done right now. NFCS cashed my check of $6,000 on June 9, 2010 and did withhold the restocking fee, but for only $878.50. When I inquired about this situation to a different flooring company, they told me that this is not a normal business practice and I should not have to pay. Typically stock companies will reduce the restocking fee rate for the business. June 14, 2010 I informed the owner that I did still want to cancel my order and that I wanted my money back. He refused and I received a check in the mail containing my remaining money. NFCS did not inform me before I placed my order that this fee would incur if I canceled! I would like my money back. UPDATE 11/10/2011 Public Notice: Indiana Law allows hidden restock fees on home improvement items. Novakoski Floor Covering Service (NFCS) of Anderson charged an $878.58 hidden restock fee to this senior citizen, veteran, and single and parent of three adoptive children (ages 10, 11, and 14). Even-though the order was canceled within 24hrs., Small Claims Court ruled that Indiana Law does not protect customers from hidden fees: and, businesses like NFCS are not legally required to reveal restock fees to customers. If you want this law changed, please complain to the Indiana Attorney General (317-232-6330).--------------------------------------------Written by Carrie Dixon

They did exceptionally excellent work. They worked well with the other company that was in here. They removed and replaced the base trim. Everything looks excellent. I am very pleased with their work and I would highly recommend them as well.

They did a wonderful job.

STAN AND BECKY NOVAKOSKI WERE VERY HELPFUL IN WORKING WITH US TO SELECT OUR FLOORING AND THEN FOLLOWED UP DURING THE REMOVAL AND INSTALLATION PROCESS. NOVAKOSKI FLOOR COVERING SERVICE INC. WAS VERY PROFESSIONAL IN BOTH THEIR SALES AND INSTALLATION OF OUR NEW FLOORING. WE WOULD HIGHLY RECOMMEND THEM TO OTHERS.