Valley Chimney Sweep & Restoration

This review for Valley Chimney Sweep is two parts. The first is the chimney inspection. They were the least expensive in my area at 100 dollars. They came out on time, two professional gentlemen looked at my main chimney, inspected the cap on top of the roof, said it was good and was gone in about 20 minutes. No complaints there. However, they and the dispatcher had been told that I was having a backsplash issue with my hot water heater. This means there is evidence of natural gas exhaust fumes not going up the feeder pipe to the main chimney exhaust. Simply put, I had called them because of that and one of the worries was there was something caught in the chimney or pipes somewhere. Later when I had JustinTime come out they checked my pipes coming out of my furnace and hot water heater to the Y joint they found a tremendous amount of dirt and sand in the hot water exhaust pipe that was nearly completely blocking all of the exhaust fumes. When they removed the pipe that is attached to the furnace there was over 2 inches of rust particules in the outgoing pipe coming right from the furnace. I called just to let them know what I found and asked Annette, the person at VCS, what was their procedure about which pipes were to be checked during my 20 minute inspection, which again was 100 dollars. I made it a point to try to be polite when I called. About 5 minutes later a man called me back from VCS, somewhat hostile and explained to me that Valley Chimney Sweep inspects chimneys, not furnace pipes. If that is so, then I feel they deserve a good review as they looked up my main furnace chimney past the Y joint, saw it was clear, took my check and left. If they should have also removed my connecting pipe from the furnace or hot water heater to the Y joint after having me explain there was a backsplash then they did a poor job as a five minute removal and visual would have noticed these major obstructions. What I would recommed is that if you have having ANY furnace or hot water heater trouble, please first take to an actual furnace place like JustInTime, and only if they cannot see an issue with your pipes in the basement, then call a Chimney Sweep place, especially if you have new construction.

Did a great job. Easy to work with.

Great. On the spot estimate. Delivered and installed faster than promised. Very responsive to my call about an issue; came out the next day.

technician and helper were punctual, courteous and performed the work quickly and cleanly; they cleaned and inspected a full mason fireplace; they answered a few questions about the work they did; very satisfied; will hire again

It looks beautiful & works perfect we will tell everyone we know what a great job they did and will be using valley chimney sweep yearly to clean our chimney.

All was very good especially responsiveness. Since they were in the area anyway and the job took about 20 minutes, cost seemed somewhat high! Would definitely use them again though!

Excellent. The owner was fabulous to deal with. The guys who came in to look at the chimney and fireplace and make sure everything was okay also checked out my logs and helped me replace some of the fiberglass bits. The cap looks great, no leaks, and I'm very satisfied with their work. I would use them again, no question.

Phenomenal! They are SO THOROUGH and informative! Maybe not the cheapest, but worth it for peace of mind!

They were prompt and efficient.

Fantastic service by Terry and his team. I have a wood burning/gas fireplace that needed cleaning and to check for animals that I had heard near the chimney. They did a thorough cleaning (and kept the house clean while doing it!) and found no evidence of animal activity. Terry showed me that the previous owners had tapped into the gas line incorrectly and had used copper pipe for the gas to the fireplace. They removed (at my request) all gas components and the fireplace is now safe and set for wood burning (I can have it changed back to gas in a safe manner later). I'm very grateful that they found and fixed the possibly dangerous situation and did a wonderful job on everything else. I highly recommend Valley Chimney!

As always, it was a pleasure having Valley Chimney come to clean and inspect my fireplace and chimney. I have been using Valley Chimney for 10 years. Terry and his crew are always on-time and professional. They do a beautiful job cleaning the fireplace - it is always immaculate when they are done. There is never any dust or ashes on the hearth rug in front of the fireplace. There is a small amount of wear in the brick/mortar of my chimney on the roof. Terry alerted me to this and inspects it for me each year and will advise me when it is time to repair it. For now, there is no need to take action. I appreciate the fact that I can trust Terry and his crew to educate and advise me on the proper care/maintenance for the chimney. I appreciate the reminder calls from Wendy - that call confirms the appointment and reminds me, in case I have forgotten. The cost of their service is very reasonable and has increased only a modest amount over this 10 year period. I noted in the information above that the approximate cost was $179. However, this year, Terry provided the service at no cost as it was my 10th year as a customer. What a beautiful surprise - I was not expecting that. Without hesitation, I would recommend Valley Chimney to anyone with a fireplace - for their punctuality, for their professionalism, for the quality of their work and for their experience and expertise. Judy

I learned a lot about my home (a foreclosured home that we've already done a lot of work to) and how to make sure that the fire doesn't smoke into our house. Terry also told us that our chimney is a little short and that we might consider budgeting to replace the rain cover in the next few years and when we do, we might want to add an extension to the chimney. He said our home inspector should have made note that the chimney was shorter than code. We are new to the area and cold climates, Terry and his team at Valley Chimney are long term residents. He was giving us some history of our neighborhood, including some of the other chimneys in the area that he worked on. I've never had my chimney sweeped and I feel safer knowing that it is clean and inspected going into this winter. Thanks Valley Chimney! I highly recommend them.

They showed up on time, got the job done quickly and neatly.

This area suffered a damaging hail storm which required a lot of repairs. Valley Chimney Sweeps and Restoration were out to assess the damage and were here 6 days later. They were professional and answer any questions I had. Yes, I would use them again.

There was no charge for this cleaning. This was the 10th time that we have used Valley Chimney Sweep and Terry said that there was no charge for the 10th cleaning. What a nice surprise! In other years we have used Valley Chimney to put the flue liner in, they rebuilt the concrete crown and had a rain cap put on. Every other year they clean out the dryer vent. We have been very happy with this company.

Guys were very knowledgeable, professional and courteous. Provided good tips for safety and taking proper care of our chimney. Good advice and recommendations on future servicing. Also provided with option to save energy bu upgrading to a glass door instead of a metal mesh.

They always do a great job. They are very courteous, and professional. Our fireplace is ready for another winter season.

I needed to have my chimney cleaned before the season and my regular company was booked as the season was heating up… no pun intended. That company advised me to contact "A Cozy Fireplace" in Warrenville Illinois, who in turn provided me with the number to Valley Chimney Sweep. I could not be more pleased with the professional approach and attention to detail that Terry and his assistant brought to the job. I would use them again and highly recommend this service. Price set to a "B" only because I did not shop the price this time and had no current comparables to contrast it to.

The owner answered our e-mail promptly and was out the next day to look at the project and give us an estimate. He even showed us digital pictures of the problems. He selection of replacement brick was the perfect match to our existing brickwork. Then about two weeks later Derek, the owner's son, along with two other workers were at our house demolishing our deteriorating chimney. At the end of five days our chimney was perfect; and, our final cost was even lower than the estimate.

The owner and a helper arrived per the originally committed appointment time. They were thorough and efficient in the servicing of our chimneys and fireplaces. The owner was very knowledgeable and provided tips for using our fireplaces effectively. We did not have prior experience with the fireplace installed in our new house. We were pleasantly surprised to learn what nice units had been installed and the benefits of same. We are looking forward to extensive use of both fireplaces this winter! We will definitely be using Valley Chimney Sweep & Restoration for all future chimney work!

Paul was extremely knowledgeable and professional - he took the time to explain my options even knowing that I was 'comparing' info. I will definitely use Valley Chimney in the future.

Extremely well. Professional and courteous.

Called and spoke to Wendy at Valley Chimney Sweep and Restoration when two other companies gave my husband and I the "run around". She knew exactly what we needed just from the description of our problem that I gave her about our old rusted chimney cap and pipes that were allowing rain water to leak down inside the chimney of our home to the basement. She asked me to send the photos that I mentioned had been taken of our rusted chimney cap and pipes, via email to her husband Terry. I received a call one day later and set up an appointment with Terry to inspect our chimney and take measurements. Terry followed up with phone calls all along the way: when receiving my email; once measurements were taken and parts were ordered; and once parts were received and he was on his way to my home to perform the work. One week after measurements and ordering the parts, our beautiful new chimney cap and pipes have been installed to our complete 110% satisfaction. We are so relieved to have peace of mind with the new chimney cap that will prevent inclement weather from damaging our home. Terry, Wendy and their outstanding service, care and concern are a value no one should pass up. Their friendliness and expertise in the field is truly appreciated. As we now look around at the other homes in our subdivision, we notice that there are many chimneys in need of their services. We totally recommend this company with utmost confidence as the best in the business and are so happy we called. Thank you!!!

6 years ago called a Naperville chimney cleaning company owned by Naperville firemen to come & clean our chimney since we noticed a burning/wood smell often when windows were closed. The firemen suspected we had a chimney fire at some point & needed repairs. Since they really only cleaned chimneys, they recommended Terry from Valley Chimney Sweep for major repairs. Terry was wonderful! Years of experience & knowledge. Even helped me file an insurance claim, which I didn't know was even applicable. Put in a new fireplace liner, also a new chimney cap, cleaned out fireplace. Since then, Terry comes back every year in the spring to completely clean out the chimney & fireplace & inspect. Since we started using Valley Chimney sweep 6 years ago, no more fire smell when it rains or the house is closed up! I feel much safer burning wood in our fireplace & we use it all winter with confidence. Love this company will not let Terry retire! We only use this company for ALL fireplace issues.

My appointment was scheduled for 11 a.m. Terry called to let me know that he would be 15 - 20 minutes late. I was glad that he called. It's always nice when someone has the courtesy to call and let you know if they're going to be late. He came in and cleaned out our fireplace and left absolutely no mess. When he was finished with the fireplace, he went on to the dryer. No problems. We will definitely use them again.