UNIVERSITY LOCK & KEY

Recently, one of our locks broke and I called to make an appointment. They gave me a a 2-hour window. They never showed up. I called back and was told they made a booking error. I set up a new time. The locksmith I talked with assured me he would be the person who would come. He did not show up for our second appointment. I called back a third time and asked to speak with the owner/manager to complain. I spoke with a technician who promised to come. Reluctantly, I agreed. He promised to call if there were any issues. We neither connected, nor did he call. When I called the office to complain that he never showed up, they said that he had, and that my number was "out of service." I told them that this was impossible; I had not gotten any calls or voicemails, and that I was calling from the same number. The person I talked with suggested that phones can be tricky, and signals or frequencies might not work. This is BS, and if they cannot get use a phone, I find it difficult to see how they can replace a lock. I will NEVER use this company again.

Our condominium association is pleased with the quality of the products used by University Lock & Key and the service. However, we were not as happy with its timeliness, as the locksmith arrived one hour later than scheduled.

Because we'd used this company in the past we chose to seek their services again for repair and replacement of door locks. After a number of calls and messages someone finally returned my call and the work was completed.