SMART HOMES INSULATION

I called and spoke with Randy on a Tuesday, and he said he would call Wednesday morning to schedule a quote for that day. No call. I had to follow up in the afternoon and leave a voicemail. He called back later and said he could be there in 20 minutes. That is too short of a notice. He said he would call Friday morning because of a job Thursday. No call until early afternoon saying he could come asap. He did not call when he said he would twice and expected me to drop everything to cater to his schedule. I will not be hiring this company.

unknown

From then was the only quote that I got. They seem reasonable to me and knowledgeable and they were able to do it in within three days. The workers I thought they were professional.

The second estimate I received from a different company was $50 less than the Smart Homes estimate. I left a message asking if they were interested in meeting the lesser estimate. The owner returned my call promptly but not before I received another estimate that was $200 less - and the 3rd company only used fiberglass insulation. So I ended up going with the 3rd company. I really appreciated Smart Homes responsiveness and professionalism. I would recommend this company and would not hesitate to use them in the future if the price was right.

I called to set-up an appointment to get an estimate to blow-in insulation in the walls and attic crawl space of a 77 year old 2-story brick home. My message was returned the next day and a tentative appointment set for the following week. The next week came and went without a call or a response to my follow-up message. What interaction we had was pleasant but this company's lack of follow-through on basic phone calls and scheduling makes me feel that they would not be reliable to show-up and/or complete the job well. I will not be pursuing services from this company.

I called and left a message but never received a return call.

I CALLED 5 TIMES AND LEFT MESSAGES, NOBODY CALLED BACK. WASTE OF TIME FOR ME.

WHEN I FIRST MOVED INTO MY 1942 HOUSE, I COULD NOT HEAT IT NO MATTER WHAT I DID. IT FELT SORT OF CLAMMY COLD ALL THE TIME. SMART HOMES DID A SPECTACULAR JOB INSULATING THE HOUSE, WHICH REQUIRED DRILLING 300+ HOLES IN THE WALLS AND BLOWING IN MICROCELLULOSE INSULATION MATERIAL. EVERYONE WHO SAW THE HOLES WAS AMAZED AT RANDY'S TECHNIQUE BECAUSE DOING AN ENTIRE HOUSE IN THIS WAY IS OFTEN A HUGE MESS AND THIS WAS DONE SO NEATLY. THE HOUSE IS NOW VERY SNUG, WARM IN WINTER (I NEVER PUT THE THERMOSTAT OVER 65 DEGREES AND OFTEN LEAVE IT BELOW THAT EVEN IN THE COLDEST WEATHER) AND EASY TO COOL IN SUMMER. IT WAS A TERRIFIC INVESTMENT AND MADE SUCH A HUGE DIFFERENCE IN COMFORT. JUST AN EXCELLENT SERVICE, ESPECIALLY FOR OLDER BRICK HOUSES THAT HAVE SPACE IN BETWEEN THE BRICK AND THE PLASTER. EVERYONE IN THIS FAMILY BUSINESS IS EXTREMELY KIND AND EVEN HELPED ME WITH A FLAT TIRE WHILE THEY WERE THERE!

I HIRED HIM THAT DAY AND HE CAME OUT THE NEXT AND FINISHED IN ABOUT 4 HOURS. HE WAS EXTREMELY PROMPT, HOWEVER NOT VERY COMMUNICATIVE. SINCE I DON'T LIVE AT THE PROPERTY, I TOLD HIM THAT WE'D MEET AT 9 AM; HE SHOWED UP AT 8:30 AM. THEN I TOLD HIM TO CALL ME ABOUT AN HOUR BEFORE HE FINISHED SO I'D HAVE TIME TO RETURN TO THE PROPERTY; HE CALLED AT 1 PM ONLY TO TELL ME THAT HE WAS FINISHED JUST THEN. AGAIN, IT WOULDN'T HAVE BEEN A PROBLEM HAD I LIVED AT THE PROPERTY, BUT SHOULD HAVE AT LEAST APOLOGIZED. I PREVIOUSLY NEEDED INSULATION FOR BACK LAUNDRY ROOM WHICH WAS AN ENCLOSED PORCH. ALTHOUGH HE SAID HE WAS TO CALL AT 8-9 AM. HE DID NOT CALL UNTIL NOON TO LET ME KNOW THAT HE WAS HELD UP. I ENDED UP RESCHEDULING WITH HIM AND HE WAS VERY PROMPT FOR THAT APPOINTMENT. HE CAME, TOOK ONE LOOK AT MY LAUNDRY ROOM, PEEKED INTO THE WALLS AND TOLD ME THAT IT WAS ALREADY INSULATED, SO I DIDN'T NEED ANY WORK DONE. VERY POLITE ABOUT HAVING TO COME OUT.

OBVIOUSLY SMART HOMES INSULATION ISN'T SMART ENOUGH TO RETURN PHONE CALLS.

I AM VERY IMPRESSED WITH RANDY AND THE SMART HOMES INSULATION CREW. I CALLED ON A MONDAY, MET WITH THEM ON TUESDAY AND THEY PERFORMED THE WORK ON WEDNESDAY. THEY WERE VERY ATTENTIVE TO MY CONCERNS AND QUESTIONS. THEY LEFT A VERY CLEAN WORK AREA. THEY WERE ON TIME AND PLEASANT. I WILL USE THEM AGAIN.

unknown

VERY GOOD COMPANY. RANDY RESPONDED RIGHT AWAY TO MY CALL, CAME OUT THE NEXT DAY FOR AN ESTIMATE AND WAS ABLE TO COME OUT THE FOLLOWING DAY TO PERFORM THE WORK! THEY EVEN WORKED AROUND SOME OTHER REMODELING WORK WE WERE HAVING DONE AT THE SAME TIME. HIS TEAM WAS VERY COURTEOUS AND PROFESSIONAL. THEY GOT THE JOB DONE QUICKLY AND CLEANED UP BEFORE THEY LEFT.

THEY WERE GREAT ABOUT CLEANING UP DUST & DEBRIS THIS TYPE OF JOB CAUSED. WHEN THEY WERE RUNNING A BIT LATE, THEY CALLED TO LET ME KNOW.

THEIR REPRESENTATIVE DIDN'T RETURN MY PHONE CALL TO SET UP AN APPOINTMENT AS HE HAD PROMISED AFTER I'D SPOKEN WITH HIM AT LENGTH THE DAY BEFORE.

THIS IS A SMALL COMPANY THAT PERFORMS GOOD WORK AT A FAIR PRICE. THE SECOND STORY OF OUR HOUSE FELT MUCH COOLER (IN THE SUMMER) AFTER INSULATION WAS ADDED.

unknown

RANDY TYREE IS AN EXCELLENT BUSINESSMAN AND EXCELLENT PERSON. HE IS SO HONEST AND REALLY KNEW WHAT HE WAS DOING. HE MADE SURE THAT INSULATION WAS BLOWN INTO ALL OF THE AIR SPACES OF OUR ADDITION. THEY CLEANED UP WELL AND GAVE US HINTS AND TIPS BEFORE THEY LEFT. GREAT PRICE TOO.

unknown

I OBTAINED THIS COMPANY FROM THE LIST AND THEY WERE JUST GREAT--FAMILY OWNED AND OPERATED COMPANY. MY HOUSE FEELS SO DIFFERENT AFTER THE INSULATION. THEY WERE INCREDIBLY NEAT FOR SUCH A BIG JOB, PRICES WERE REASONABLE AND PEOPLE WERE VERY NICE.

VENDOR USED THE INSULATION THEY SAID THEY WOULD USE, WHICH IS OF A TOP QUALITY. THE VENDOR DID A CLEAN, NEAT JOB, AND CLEANED UP AFTER THE JOB. FRIENDLY, KNOWLEDGEABLE PEOPLE. KNEW THEIR JOB, PERFORMED IT WELL. I''D RECOMMEND THEM TO ANYONE, AND I WENT TO SEVERAL BIDDERS FOR THIS JOB, SO I SCREENED THESE PEOPLE CAREFULLY.