About us
Business highlights
97 years of trusted experience
Services we offer
Services we don't offer
Accepted payment methods
Reviews
2.83 Reviews
Showing 1-3 of 3 reviews
Jason C.
01/2023
appliance repair
 + -1 moreThis company has horrible customer service and they are liars! Stay away!
Description of Work: Dryer repair.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$160
Mark S.
03/2014
appliance sales
 + -1 moreMy wife has talked to his scheduler several times (his daughter), and the answer is always an excuse. Oh, I am sorry, he must have forgotten. Or, I was delayed on another appointment as it happened a week ago when he had an appointment with us at 6PM. He called my wife at 8:30 PM to let her know that he was not coming and to say that he would come to repair the appliance on Friday, March 7. When my wife called to inquire if he was indeed coming, she was told he was out of town and that she was not on the schedule. She was fuming. Then, she was told that we were not paying for the service (as is obvious since the appliance is under warranty) which leads me to believe that if you are not a paying customers, you will have to hold your breath to get service. Not once the owner, Bob Thompson, has called to apologize for his lack of professionalism and service. After much complaining, his technician came on March 10 and told my wife that parts needed to be ordered and that we would hear from them. Not a word yet. Customers with problems under warranty beware!! I do not recommend this vendor to anyone. This is the worst service we have ever experienced.
Description of Work: Nothing, that is the problem. We purchased a Speed Queen home washer and dryer from this vendor less than 9 months ago. Very satisfied with the washer. The dryer has had issues with a rattling noise. The owner, Bob Thompson, was here once to repair it but the problem continues. We have called them repeatedly as the appliance still under warranty and we have been on the schedule several times but he is a no show.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Joan C.
02/2009
appliance sales
 + -1 moreTwo brothers run the store. They are friendly, very informative, trustworthy, and do good work. My experience with them has been very good. It is unfortunate that they had to close the store part of the company because one brother got hurt. The other brother still comes out to do repair service on the appliances.
Description of Work: They used to be a local appliance dealer. We bought our washing machine, refrigerator, stove, and any other appliances from them. They now also repair our appliances.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from THOMPSONS APPLIANCE SERVICE
Contact information
318 CLAY ST, Woodstock, IL 60098
Service hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
ClosedLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Sales and Installation,
Appliance Repair,
Dryer Vent Cleaning,
Natural Gas Lines,
TV Antenna,
Delivery Service,
Water Filtration and Softening,
Water Heaters,
Appliance Repair - Small,
Heating and Air Conditioning
FAQ
THOMPSONS APPLIANCE SERVICE is currently rated 2.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
THOMPSONS APPLIANCE SERVICE accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, THOMPSONS APPLIANCE SERVICE does not offer free project estimates.
No, THOMPSONS APPLIANCE SERVICE does not offer eco-friendly accreditations.
No, THOMPSONS APPLIANCE SERVICE does not offer a senior discount.
No, THOMPSONS APPLIANCE SERVICE does not offer emergency services.
No, THOMPSONS APPLIANCE SERVICE does not offer warranties.
THOMPSONS APPLIANCE SERVICE offers the following services: Appliance sales and installation, Appliance service and repairs (in-home or in-shop), Appliance parts, Antenna repairs and installations, Furnace service and repairs, All In-Sink-Erator warranty service and repairs, Water heater service and repairs, Water softener service and repairs
Small appliance sales and service (unless you need it re-corded or re-wired)
Contact information
318 CLAY ST, Woodstock, IL 60098
Service hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
Closed