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THOMPSONS APPLIANCE SERVICE

Appliance Sales and Installation, Appliance Repair, Dryer Vent Cleaning,

About us

Thompson's Appliance is family owned and operated. We take pride in offering honest service. Most companies who offer service will come to your house and condemn your machine if it is not a quick fix. We offer you our expert opinion and keep our opinions cost-conscious. We stand by our word as well as our service. We aim to please because without our customers, our business would not exist.

Business highlights

97 years of trusted experience

Services we offer

Appliance sales and installation, Appliance service and repairs (in-home or in-shop), Appliance parts, Antenna repairs and installations, Furnace service and repairs, All In-Sink-Erator warranty service and repairs, Water heater service and repairs, Water softener service and repairs

Services we don't offer

Small appliance sales and service (unless you need it re-corded or re-wired)


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

2.83 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
0%
2
0%
1
67%


Rating CategoryRating out of 5
quality
3.0
value
3.9
professionalism
2.8
responsiveness
2.8
punctuality
2.8
Showing 1-3 of 3 reviews

Jason C.
01/2023
1.0
appliance repair
  + -1 more
This company has horrible customer service and they are liars! Stay away!
Description of Work: Dryer repair.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$160

Mark S.
03/2014
1.0
appliance sales
  + -1 more
My wife has talked to his scheduler several times (his daughter), and the answer is always an excuse. Oh, I am sorry, he must have forgotten. Or, I was delayed on another appointment as it happened a week ago when he had an appointment with us at 6PM. He called my wife at 8:30 PM to let her know that he was not coming and to say that he would come to repair the appliance on Friday, March 7. When my wife called to inquire if he was indeed coming, she was told he was out of town and that she was not on the schedule. She was fuming. Then, she was told that we were not paying for the service (as is obvious since the appliance is under warranty) which leads me to believe that if you are not a paying customers, you will have to hold your breath to get service. Not once the owner, Bob Thompson, has called to apologize for his lack of professionalism and service. After much complaining, his technician came on March 10 and told my wife that parts needed to be ordered and that we would hear from them. Not a word yet. Customers with problems under warranty beware!! I do not recommend this vendor to anyone. This is the worst service we have ever experienced.
Description of Work: Nothing, that is the problem. We purchased a Speed Queen home washer and dryer from this vendor less than 9 months ago. Very satisfied with the washer. The dryer has had issues with a rattling noise. The owner, Bob Thompson, was here once to repair it but the problem continues. We have called them repeatedly as the appliance still under warranty and we have been on the schedule several times but he is a no show.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Joan C.
02/2009
5.0
appliance sales
  + -1 more
Two brothers run the store. They are friendly, very informative, trustworthy, and do good work. My experience with them has been very good. It is unfortunate that they had to close the store part of the company because one brother got hurt. The other brother still comes out to do repair service on the appliances.
Description of Work: They used to be a local appliance dealer. We bought our washing machine, refrigerator, stove, and any other appliances from them. They now also repair our appliances.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from THOMPSONS APPLIANCE SERVICE
Thank you very much for your positive feedback. We are currently working on opening the store front, but are open for sales through the back of the building.

    Contact information

    318 CLAY ST, Woodstock, IL 60098


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Sales and Installation,
    Appliance Repair,
    Dryer Vent Cleaning,
    Natural Gas Lines,
    TV Antenna,
    Delivery Service,
    Water Filtration and Softening,
    Water Heaters,
    Appliance Repair - Small,
    Heating and Air Conditioning

    FAQ

    THOMPSONS APPLIANCE SERVICE is currently rated 2.8 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    THOMPSONS APPLIANCE SERVICE accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, THOMPSONS APPLIANCE SERVICE does not offer free project estimates.
    No, THOMPSONS APPLIANCE SERVICE does not offer eco-friendly accreditations.
    No, THOMPSONS APPLIANCE SERVICE does not offer a senior discount.
    No, THOMPSONS APPLIANCE SERVICE does not offer emergency services.
    No, THOMPSONS APPLIANCE SERVICE does not offer warranties.
    THOMPSONS APPLIANCE SERVICE offers the following services: Appliance sales and installation, Appliance service and repairs (in-home or in-shop), Appliance parts, Antenna repairs and installations, Furnace service and repairs, All In-Sink-Erator warranty service and repairs, Water heater service and repairs, Water softener service and repairs
    Small appliance sales and service (unless you need it re-corded or re-wired)

    Contact information

    318 CLAY ST, Woodstock, IL 60098


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed