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ARROW SEPTIC & SEWER

Septic Systems, Sewer Cleaning

About us

ADDITIONAL CONTACT: KATHIE.

Business highlights

47 years of trusted experience
Emergency Services Offered

Services we offer

SEPTIC TANK MAINTENANCE & SYSTEM EDUCATION, SEPTIC FIELD REPAIRS AND REJUVENATIONS USING HYDRO-JETTING AND, OR TERRALIFT PROCESS, SEPTIC & CITY SEWER LINE RODDING FOR ROOTS AND GREASE BUILDUP, OUTLET BAFFLE REPLACEMENTS FOR HOME SALES, SEPTIC SYSTEM INSPECTIONS FOR REFINANCING OR HOME SALES, SEWER LINE INSPECTIONS, HYDRO-JETTING CITY SEWER LINES & SEPTIC LINES, LINE THAWING, SMOKE TESTING, PUMP REPLACEMENTS & PORTABLE RESTROOM RENTALS FOR CONSTRUCTION & SPECIAL EVENTS

Services we don't offer

FRESH WATER PLUMBING,WELL WORK

Amenities

Warranties
Yes
Senior Discount

$20 discount

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.820 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
0%
3
0%
2
5%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-20 of 20 reviews

Bruce B.
06/2020
5.0
septic tank
  + -1 more
As Planned
Description of Work: New main Septic Tank feed line

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Benjamin D.
05/2018
5.0
septic tank
  + -1 more
Service was excellent. Would recommend Arrow and will use them going forward.
Description of Work: Pumped down septic, inspected.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Response from ARROW SEPTIC & SEWER
Thank you for your kind words and it was our pleasure to work with you!

Ray P.
06/2016
5.0
septic tank, sewer cleaning
  + 0 more
They were previously known as Crystal Lake Sewer and septic, I believe. They are now known as Arrow sewer and septic (not sure if Arrow bought out Crystal Lake Sewer and septic or just changed their name). I called them to schedule one week ahead of the desired service date and made an appointment. I was given a 4 hr window. One day before the service was due, the owner called me stating he read the weather is going to be bad the next day and so would I consider moving the appt to the morning instead of afternoon so that the service can actually be completed without being interrupted by the hail and thunderstorms. I agreed, but requested a call 20 min before they get here. Brad was extremely professional. He called me exactly 20 min prior to arrival and informed where he is and when he will arrive. Once arrived, he immediately found the septic tank lid, opened it, inserted the suck tube and started the draining process. In 20 minutes he was done. He even remembered the last time he was here many years ago!! He explained what he had done, asked me if I had questions and left. Not only was Brad's behavior highly professional, but I thought that the fact that they monitored the weather, called customer to reschedule, wrote down notes of customer request and did showed up on time speaks a lot about their overall professionalism. I would certainly give this company my business again.
Description of Work: Septic draining

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

GREGORY S.
01/2016
5.0
septic tank
  + -1 more
unknown
Description of Work: Shane was outstanding! He listened to my description of the septic symptoms, tested his theory of the root cause, and then confirmed it with a complimentary scope of my pipeline from the septic tank back to the house. Along with the repair estimate, he also gave guidance on actions we could take until the repair work was completed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Martha P.
01/2016
5.0
septic tank
  + -1 more
unknown
Description of Work: These guys were great. Responsive and really helped us understand what was going on with our system. We got a 2nd bid on the work and Arrow was significantly lower. They were punctual, professional and easy to deal with. Highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Curt G.
10/2015
5.0
septic tank
  + -1 more
very friendly and professional
Description of Work: promptly evaluated a rodding problem, ,gave an explanation, and made a suggestion no charge

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

HAIFENG S.
07/2015
5.0
septic tank
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Bill L.
06/2014
2.0
septic tank, sewer cleaning
  + 0 more
I had a sewer back-up on Memorial Day weekend and they had no one available to do the work even though I have a contract with them so I had to find someone to do the work and was charged $350.00 for the job which usually costs $200,00. Furthermore, the last time they did the rodding they said the sewer line was broken and needed to be repaired which would require digging up the lawn and breaking up the cement sidewalk. However: the person who actually did the job said that the line was not broken since he scoped it and also I had a new toilet installed and in the opinion of the plumber/installer, the line was not broken. Overall I feel that they tell their customers the line is broken so they have a more costly repair and that they cannot be trusted.
Description of Work: Rodded out the sewer.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$200

Response from ARROW SEPTIC & SEWER
Hi [member name removed], I'm sorry that you were disappointed with our service. Yes you were on a yearly contract for sewer rodding to be done however the discounted pricing would have only applied to prescheduled service and not holiday service. We don't have our entire staff on call for holidays and sometimes we just cannot accommodate all of the calls. I have reviewed your previous invoices and your line was never indicated as broken - only that it had dips in it which would collect debris and cause backups which happens with clay tile pipe. Aside from preventative maintenance line rodding, replacing a line like that is the most permanent fix for the future. We definitely do not tell people that their lines are broken just to make more on the job. You have had problems with the line since 2005 and we never pressured you to replace it but simply give you the information that we saw using our camera as well.

Nadine G.
05/2014
5.0
septic tank
  + -1 more
unknown
Description of Work: They cleaned out my septic tank and helped me with a plumbing issue indoors. They were incredibly helpful and courteous and didn't even charge me for the indoor issue. I would recommend them to anyone!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Yvonne F.
09/2013
5.0
septic tank
  + -1 more
They pumped 2 tanks and went out of their way to access both tanks with an extended hose in order to save us additional costs. An evaluation of one line/tank was recommended. It was easily and promptly scheduled with their office. Upon evaluation, it was determined that line repair was required. This was completed immediately. Everyone was very professional and willing to answer my questions and educate me on septic maintenance and preventative measures. They were great to work with.
Description of Work: Initially pumped and visually inspected tanks. Recommended further evaluation. Upon evaluation at second visit, determined repair to line was needed. Repair completed at same visit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Tim N.
04/2013
5.0
sewer cleaning
  + -1 more
Had Arrow install a cleanout some years back and they charged me a little more than half of what Roto-Rooter wanted to charge me. That went very well. Recently Hunter came to give the cleanout a routine rodding. Everything went superb! Arrow septic gets my full endorsement!
Description of Work: Routine rodding of cleanout

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Walter M.
12/2012
5.0
septic tank
  + -1 more
We had an overflowing toilet that turned out to be a blockage in the septic system. This was figured out about 3:00 on Saturday afternoon. I have used Arrow before to pump out the tank so I called them and they had someone here in about an hour. The gentleman jumped right in (almost literally) and diagnosed the problem. He had the tank pumped and the blockage cleared in about an hour.
Description of Work: Pumped septic tank and cleared blocked line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$292

PAT S.
04/2011
5.0
sewer cleaning
  + -1 more
My sump pump drains into septic lines and the pipes and lines near the house were full of roots from the foundation bushes. I got estimates from 3 other companies that wanted to redo the whole yard and huge estimates for the work. Arrow put their camera in the pipe and saw the corrigated pipe from the house was bad and replacing the 5 foot of pipe and the roots in it would solve most of the problem. They did the work and added a clean-out junction for future hydro-jetting. They came out the day after calling them and keep the yard as clean as they could taking all old pipe and roots with them So far it has worked for 6 monthe of wet weather.
Description of Work: Had corrigated pipe replaced from house foundation into sump pump drain line and a clean-out pipe installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$580

David R.
10/2010
5.0
septic tank
  + -1 more
The tank hasn't been pumped out since moving in. The Arrow guy was on time and did the job in under an hour. It included checking out the drainage. All for under $200. I'd use them again
Description of Work: Arrow did a septic tank pump out and inspection. The inspection included a flushing various toilets in the house while he checked the drainage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Jody G.
09/2010
5.0
septic tank
  + -1 more
We had just moved into a house and it was our first time dealing with a septic tank. The man came out and explained how it worked for me, and did the pumping. Also told me about a repair that needed to be done that the previous owners chose not to do. They installed risers on our tank a few weeks after the cleaning.
Description of Work: Pumped septic tank on first visit. On second visit, installed risers on tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Margaret G.
08/2010
5.0
septic tank
  + -1 more
We started with calling and with what we thought was the problem a broken baffle that needed reparing, we were having much flooding at the point of the septic box. An appointment was made for the company to come and do and inspection for $65.00. When they arrived they were ready to work at 8:30am,had all the tools and machines to do what was needed. With the camera they discover that the junction box at the far end of the field was blocked due to the time not in use when the baffle had been repaired, which was causing a backup of the sewage. they dug the junction box out and pumped it dry and put a large cover over the area to make it easier to access. they used a hose that blew water back to clean out the lines pumped all of it away. They replaced the dirt and cover the area where there standing water and left the yard very neat and tidy. And it only took 31/2 hours. and cost was only $800.00 which was far less than we expected to pay.
Description of Work: The services were pumping septic, running a camera to see if there was blocking, such as tree roots.back pumping to clean the lines, the far end of our septic field has a junction box, it was unearthed and pumped out,and a new cover put in place for easier access. All dirt was put back and the original area that was flooding was covered with dirt and was finally dry.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Jodie F.
06/2009
5.0
septic tank
  + -1 more
What a great experience. Shane was earlier than expected and was waiting for me as I returned from an errand. He began work right away. I always like to watch my servicemen to know what they are actually doing. He explained everything about how the system worked. He found the septic system and had to dig to reach it, which he did not charge us extra for. Shane was extremely personable and answered all my questions. He even gave us some enzymes to maintain the system. I was very impressed with him!
Description of Work: We had our septic system pumped. It had not been done since 2003 by the prior owners

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

KATHLEEN M.
11/2008
5.0
septic tank
  + -1 more
Great job, fast and efficient.
Description of Work: I use Arrow every other year to empty my septic tank. They are always on time and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

CHRIS K.
11/2007
5.0
septic tank
  + -1 more
This is the first house I have owned with a septic tank therefore anything septic was new for me. Shane, the service tech Arrow sent out, was great. I had water and sludge backing up into my basement through the drain in the floor. Shane inspected and cleaned out my septic tank and the line running to the septic tank from the drain in my basement. He also took a lot of time to educate me about my septic tank since this was new for me. He came out the same day I called, which was a Saturday, and didn't charge me extra for the Saturday service call. Also, I have quit a large front lawn and it was some distance from my driveway to the septic tank. I was glad that there truck was equipped with a hose long enough to reach the tank so they did not have to drive on my lawn. Overall, a very good experience. I would definitely call them again.
Description of Work: Inspected and cleaned a backed up septic tank. Cleaned tank and sewer line running from my house to my septic tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

    Contact information

    1704 LAMB RD UNIT B, Woodstock, IL 60098

    http://www.arrowseptic.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Septic Systems,
    Sewer Cleaning

    FAQ

    ARROW SEPTIC & SEWER is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Saturday: 8:00 AM - 12:00 PM

    ARROW SEPTIC & SEWER accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, ARROW SEPTIC & SEWER does not offer free project estimates.
    No, ARROW SEPTIC & SEWER does not offer eco-friendly accreditations.
    No, ARROW SEPTIC & SEWER does not offer a senior discount.
    Yes, ARROW SEPTIC & SEWER offers emergency services.
    Yes, ARROW SEPTIC & SEWER offers warranties.
    ARROW SEPTIC & SEWER offers the following services: SEPTIC TANK MAINTENANCE & SYSTEM EDUCATION, SEPTIC FIELD REPAIRS AND REJUVENATIONS USING HYDRO-JETTING AND, OR TERRALIFT PROCESS, SEPTIC & CITY SEWER LINE RODDING FOR ROOTS AND GREASE BUILDUP, OUTLET BAFFLE REPLACEMENTS FOR HOME SALES, SEPTIC SYSTEM INSPECTIONS FOR REFINANCING OR HOME SALES, SEWER LINE INSPECTIONS, HYDRO-JETTING CITY SEWER LINES & SEPTIC LINES, LINE THAWING, SMOKE TESTING, PUMP REPLACEMENTS & PORTABLE RESTROOM RENTALS FOR CONSTRUCTION & SPECIAL EVENTS
    FRESH WATER PLUMBING,WELL WORK

    Contact information

    1704 LAMB RD UNIT B, Woodstock, IL 60098

    http://www.arrowseptic.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM