I contacted this provider about carpet repair/stretching. They installed the carpet appx 10 years ago and after 5 years, the carpet had severely buckled in just about every room. I initially left a message and heard back the same day. The representative I spoke to advised me she would obtain a quote and call me back (I provided multiple numbers she could reach me at). After appx a week went by and I had not heard back, I called and left another message. Another week passed with no response, so I again called and left another message. I ended up leaving four messages and never received a response. In the end however, it worked out in my favor as I was able to find a different vendor who completed the work timely and did a great job!
Description of Work: No work was performed by this provider
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
John K.
07/2014
5.0
carpet installation
+ -1 more
We had furniture that had to be moved and installers took care of that for a price that was added to the cost of the rug. They were very careful moving the furniture. The installation looks excellent. But they managed to scrape every base board which I had to refinish. Luckily I had used a tung oil and was able to apply it easily. They also managed to scrape a newly painted wall with a tool in their pocket. Also easily fixed by me. They were really nice fellows and finished the job in about 4-5 hours. We went with the high end padding which makes the rug even more comfortable.
Description of Work: Jen came out measured for dining , living and family rooms. She oriented the rug lay out with which I think the installer did not agree. Installer cut rug before coming out so had little choice in orientation. Jen is very personable and helped us pick colors which saved a lot of back and forth with the wife. She even suggested that we go with Hollywood rap on the stairs instead of water fall. I'm thinking of going back for hardwood floors in our bedrooms, hallway and stairs.
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Service Categories
Carpet Sales and Installation
FAQ
OLSON RUG & FLOORING is currently rated 4.5 overall out of 5.
No, OLSON RUG & FLOORING does not offer free project estimates.
No, OLSON RUG & FLOORING does not offer eco-friendly accreditations.
No, OLSON RUG & FLOORING does not offer a senior discount.
No, OLSON RUG & FLOORING does not offer emergency services.
No, OLSON RUG & FLOORING does not offer warranties.