Redo Cabinets

Redo Cabinets doesn’t do business with women unless spouses are present just to give a consultation. Very disappointing. They set up an appt, then they don’t show up or give a courtesy call. I called them, they said they were supposed to call me back to reschedule when my spouse would be home. They said they never had an appt scheduled. Mike on the phone gave me the time & date. Sad they don’t do business with women unless they are married. Sad this day & age. All it was going to be was an estimate apparently they didn’t want to waste their time with me. Actually No Star from me!

The installers were very nice but the project was riddled with issues. They didn't bring enough handles, a cabinet door was missing, the lazy susan dragged, the cabinet doors didn't close because they were sized wrong and the drawers weren't aligned because of the wrong measurements. The corrections came after the holiday was over. They asked for payment before they completed the project and were very rude with the comment "everybody makes mistakes". Customer satisfaction not a goal. I'm just glad to have them in the rearview mirror, at least the cabinets look nice but I wish I had picked someone else to spend so much money with.

It was not was I was expecting. I expected a lot better service from the company after spending so much money. The workers were great but I wouldn't say the same about the salesmen. Nice guys but felt like I was at a car dealership. Pressure to commit if you wanted the savings. Have not heard from anyone after completion to ask if I was a satisfied customer. Would not recommend.

We met with Thomas Roberts to discuss and price our cabinet refacing project. He provided us with details on their products and company that impressed us. He brought samples of the cabinets and hardware so that we could make an educated selection for our project. The samples were of excellent quality and we were pleased with the estimate that he provided. We paid a little more than we initially decided to spend but that is fine as we know that we will be receiving an excellent quality product for the price. Thomas was easy to deal with and did not use any high pressure sales tactics - he supplied us with the facts and let us discuss and make our own decisions on how to proceed with our project. Update as of 3/25/2024 Previously I reviewed this company's sales process and now that the cabinet doors/drawer fronts have been installed I want to add a review on the installation process. Our installer was Collin Brown and he was fantastic. He covered our floors with tarps and when finished he vacuumed all of the areas that he worked in and cleaned up the full work area. He completed the installation in a professional manner and consulted with us when needed. He completed a QC check on the doors/drawer fronts when finished and advised us that if there were any issues with the product Redo would handle replacement ASAP. We would definitely recommend them to anyone looking for a quality product and professional installation.