PuroClean Disaster Services

The worst company I have ever dealt with. I have a 550 sq. ft. studio and they took 8 weeks just to install the flooring. Not remove - just install. My toilet overflowed and ruined the flooring. My studio is only bathroom, kitchen and living room. They had to remove all of the flooring so we moved out. When I met Gaby the project manager he said that this job would only take 3-5 days. They took 56 DAYS! The unit as vacant and they had full access to the unit. After 5 weeks of waiting and complaining I asked to speak to the manager Eric. He said he will take care of this and get back to me that evening. I waited and he NEVER returned my call. They cost me over $3000 in time and money.

The company overall were responsive, punctual and professional. There was a minor incident which was immediately dealt with and the job complete without further incident

This is a very professional team. They first had a technician came to measure the dimension of the ceiling, then went on to repair. They offered some suggestions for further reference, which were very useful and beneficial. Every time before they left, they cleaned the site up. Very well communicating. Would hire them again!

Our experience with PuroClean Mitigation was outstanding. Arnold Donato and His Team was extremely thorough, professional, customer focused, and knowledgeable. Arnold and His Team made an impact in a positive way in a situation that wasn’t the most pleasant. The Team exceeded our expectations.

The Puroclean professionals were on time prompt and very informative I will recommend them to anybody else who ever had a water damage

They did a thorough evaluation. We're very easy to work with, very professional and sent a well written and useful report with specific recommendations for remediation.

unknown

Very professional team. Removed all wet carpet/drywall etc. Came back to pick up fans and check for mold. All was clear.

I contacted Keegan to request a basement cleanup after we discovered 8" of water in our unfinished basement. (considering it was unfinished, we still had thousands of dollars in damage!). Keegan was very professional and helpful. He was extremely responsive and his crew came over to our house right away. The team was dedicated to getting the basement cleaned up immediately. They used a few pumps to get the water out, then threw our items that were destroyed, and finally sanitized the basement. Unlike the rest of the contractors who visited our house for flood-related damage (HVAC, plumber, PermaSeal), Keegan did not try to "upsell" any additional services. He was very empathetic and helpful. He worked directly with our insurance adjuster for a very easy homeowner experience. The only thing good about our flood was the services that PuroClean provided and our newly, cleaned basement! I've already referred Keegan's services to a number of friends. Thanks, Keegan! A++

Keegan and his ops manager Eric Nielsen were excellent. Eric was very confident in the solutions and very patient with all my requests. Their folks are very professional. We had to gut the floor of a bathroom and dry wall and insulation on the first floor. While I would wish this situation on no one ever Keegan and his guys are the best resource to call on. I would (and have) call them again.

They were very attentive and thorough. Willing to do whatever it takes to accomplish objectives.

It was great. The employees were professional and courteous. They did an amazing job on the carpet cleaning and the upholstery cleaning. It smelled wonderful and fresh. We have always taken very good care of our carpets and furniture. This was by far the best cleaning job ever done by any company that we have hired. Great job PuroClean.

I would highly recommend using this company. The staff was very professional, flexible in working around my schedule and when they were done they made my carpet look brand new again!

Called and spoke with eric on thursday night. Eric came over and gave me an estimate. Since i had just bought the house and there was barely any personal items down there we agreed on a good price. Saturday Morning the PuroClean Team was at my door at 8am bright eyed and ready to work. They worked all day ripping out the rugs, breaking down the walls and throwing away the trash. They added drying equipment and added some anti-mold solution for a couple days and called me to see if they could come by and check how everything was drying. Picked up the equipment on tuesday and that was it. Overall great company to work with.

unknown

Many thanks to Keegan, Eric, David and their crews! These are just a few of the words that come to mind when I think about PuroClean and all that we have been through from our water damage -- professional and personable, experienced and knowledgable, organized, flexible, calm and considerate, resourceful, responsive and courteous, and they worked alongside our insurance company. Everyone at PuroClean has awesome customer service and provides quality work!

unknown

.

Keegan and Eric did a great job. I originally went with Service Master and did not use them because they wanted me to sign a blank contract. I called Keegan and he had his project manager Eric out within hours. Eric did a walk through and then emailed me and my insurance the estimate immediately. The prices were fair and reasonable and it was approved and they came and did 3 floors of water mitigation in one day. They packed everything put up barriers and then cleaned up and removed barriers when they were done. The staff was friendly, well groomed, clean and just plain nice and I would welcome them in my home anytime. I am so happy with the work done I am going to have them do the repairs as well. Eric is thorough, detail oriented, customer focused, flexible and a patient person. It has been a huge relief to have him handling this for our family. I cannot thank the whole team at Puro Clean enough! THANK YOU!!!

complete the task. The big equipment was picked when stated. The basement was left immaculate and with a fresh scent. PuroClean well exceeded our expectations, making out of a disaster a very positive experience. Our State Farm insurance agent was very impressed with the accurate estimate and performance of the work and we got a full coverage past the deductible.

PuroClean was fantastic. They completed the job in three and half weeks. Our store location now looks as good as new. Their team was hard-working, trustworthy, and headed up by a team leader "Rudy" who was superb in correlating a very big restoration project between their team and our employees. The PuroClean franchise was run by Keegan Trudgen who is an educated, articulate, and kind-hearted businessman. We cannot say enough good things about Keegan. In a business defined by wheeler-dealers trying to make a quick buck off of people wounded and scared by a natural disaster, Keegan is a standout. This is a man with an MBA from Northwestern University's elite Kellogg Business School who actually wants to make money the honest way in a dishonest industry (I'm convinced that's the general rule after a history of three floods). Even our FEMA adjuster commended Keegan's adherence to industry and government standards. The same adjuster that renounced and reprimanded the ServPro's predatory pricing was fully amenable to Keegan's plan, practice, and pricing. Yes, PuroClean kept to the forecast price. They kept their word, they kept their pricing, and restored a business as well as our spirit. Let us emphasize that we have been through the horror of flooding three times now. The first flood was difficult (our own people handled), the second was horrible (First Response--also crooks), and the third was shocking. Yet we weathered the third so much better because our store, our business, our lifeblood was in great hands with PuroClean. Truly, we will be forever grateful to Keegan Trudgen, Team Leader "Rudy", and PuroClean for saving our business without depleting our bank account. To all our neighbors out there, should ever your home or business fall victim to flooding, please call PuroClean and seek the Keegan Trudgean franchise.

I mainly spoke to Eric and he was great to work with. He was very responsive and everything was taken care of quickly and painlessly. They even worked directly with my insurance company to get paid.

Wow, if there was a way to give an A++++, Keegan and Eric at Puroclean Bensenville certainly deserve it. A bit of history: our 90 year old home in Westchester flooded for the first time ever in 2010, the result of a catastrophic "500 year" flood event. It was an absolute nightmare--the contractor we hired initially turned out to be an unethical scam artist (see my other reviews on Angie's List for details) and had to be fired before the work even began. The company we hired in replacement came out a week later and did a nice job of clean up for a fair price, but we were still left with all the subsequent remodeling and insurance concerns. Fast forward to April 2013, and we are struck with yet another catastrophic flood, this one even worse than 2010. This time the back pressure from the sewers not only destroyed the basement again (including furnace, hot water heater, etc.), but geysered sewage into our first floor kitchen, contaminating and severely damaging it as well. We no longer lived in the house--after 2010, we moved to higher ground ;-) --but we still own the house and have a tenant. I was sickened by the thought of going through all of that again. Enter Puroclean. (Cue dramatic music and prancing white steed...). On the recommendation of our insurance agent, we gave them a call. Eric showed up immediately, and took charge with such obvious authority and knowledge that we pretty much just handed him control. He worked tirelessly with the National Flood Insurance Program (NFIP) adjuster to make sure that every possible item that was eligible for insurance was documented and covered. This is a direct quote from the long-time and experienced NFIP adjuster: "Eric is the best contractor I have ever dealt with!" The Puroclean workers did an absolutely excellent job of cleaning, hauling away debris, and sanitizing everything. They were respectful of our tenant and her family, and kept us as landlords carefully aprised of their progress. When they uncovered suspicious-looking ancient linoleum under layers of floor, they immediately stopped, took samples, and confirmed asbestos. Keegan quickly arranged the remediation team, who handled it with a minimum of disruption for the tenant. Once the damage was cleaned up, Keegan arranged for a sub-contractor to rebuild the kitchen. The prices quoted seem fair, and we are pleased with the progress. Due to waiting for insurance approvals, etc., the work is still in process, but Keegan and Eric have been there every step of the way. In fact, they both have a knack for making you feel like you are their only client and a friend. Any time I leave a message or send an email, they get back to me within a few hours (or sooner). I'm pretty certain that they never got a copy of the Golden Rules of Contractors, i.e.: 1. Never call a client back immediately; ignoring phone calls for days on end gives you an aura of mystery. I could go on, but I think you get the idea. If you have a disaster, these guys are the ones you want in your corner. Period.

The good thing about Puroclean is that they came right out. All my neighbors waited a LONG time for Servicemaster, which would have been horrendous after a flood. They were there the next day, and worked till 2 in the morning finishing the job. The crew was nice and fun. They did a competent job and competent follow up. I would definitely go back to them.

My basement was flooded twice with raw sewage within 2 weeks at the end of May & again in early June of 2011. PuroClean is a service partner of the company I worked with at the time. Matt Tuchband and his crew worked wonders both times, cleaning stuff I could not deal with. They removed everything that was on the floor, storing what could be saved in my garage, piling the garbage in the yard, and arranging for the garbage to be picked up. Then they cleaned and scrubbed every surface that was affected. This was a most unpleasant experience. But, PuroClean helped me get back to normal, whatever that is.