AAA Appliance Service Center

Perfectly. This happened one week before Thanksgiving. The entire project took 4 days. I am very impressed with AAA Appliance. They contract with Home Warranty of America. Not every vendor is equal. AAA was heads above many of their peers. I would use them even regardless of a home warranty.

I am surprised that they asked for our feedback. The overall client service experience is focused MUCH MORE on confirming our understanding that we must pay for the diagnostic visit and the service visits than to their understanding of what was actually needed. As a matter of fact, they ordered the wrong part even though we provided the Model # and the original paperwork from our purchase. For the diagnostic visit, we we had to take a day off from work (because the window of arrival is sooo broad). For the 1st service call, we sat at home all day and didn't make any plans ... and then the service call which was unsuccessful because they had ordered the wrong part. When they called to set up the 2nd service call (3rd visit), they just wanted to confirm that an adult will be home during the service call and to inform me that payment will be expected the same day. Did they look at the notes to see when it was that I first called? Do they even care that we have been without a washing machine for over a month? I don't think so. (We have been going to the laundry mat and we do appreciate the fact that we have a car and that we can afford the extra ~$25/week for coin laundry.)

The technician did nothing but give me a list of parts that might be bad. He never opened the dryer to test anything or determine what the issue might be. He just said buy another dryer. For that I had to pay a $128 service call for the technician to do nothing. I've had these guys for a dishwasher repair also and wasn't happy with their service. Once again they did nothing but wipe some extra soap build up out of the dishwasher tub got $128.

The message link on their website did not work properly, but when I called I was able to make an appointment easily. Technician arrived at the time promised. Diagnosed that one crucial part is no longer manufactured, so repair is not possible. I subsequently verified this with the manufacturer. But the technician did not seem willing to explain what he found. I only managed to get the information (part # etc) by insistently interrogating him. Technician seemed more interested in getting paid than providing a good explanation of the diagnosis and information to the customer. I still never discovered whether a similar part by another manufacturer would do (it was a $60 burner tube in a $5,000 range), or whether there were wider problems with the range. A horrible experience. I would not use this company again, but perhaps it is just the technician who seemed technically competent, but was not customer focused.

Terry arrived per committed schedule and repaired the unit quickly. Very professional, courteous, knowledgeable. This is the third of fourth visit from an AAA Appliance technician (large and small appliance repairs) - each has been totally satisfactory. I would highly recommend AAA Appliance.

On three occasions they incorrectly claimed that my stove needed to have burners replaced. I had it independenlty evaluated and the authorized Viking repair service verified that they made costly repairs that were not necessary or related to the problem I experienced. There were out of pocket costs associated with these repairs and I had to take time off to accomodate their schedule which was not convenient.

I spoke to AAA on the phone on Monday, they said their first available appointment would be this afternoon, Friday 6/8/18, between 1 and 5pm, and that the tech would call a half hour before arrival. At 4pm I called them to find out when the tech would be coming, and they told me the work order was for Monday 6/11. I told them I had the confirmation email right in front of me, with the date of 6/8. They said they would contact the tech and call me back. It's now 6pm. They don't need to bother calling back, I'm going to hire someone else.

Billy came out and diagnosed the problem as my drain pump on my 2006 washer. The part was ordered and he came to installed it today. He was very pleasant and professional on both visits. The washer now works and is operating better than it has for a few years. Now unfortunately I have no excuse not to do laundry. :D

AAA Appliance Service Center is honorable and professional.

Their personable, intelligent - highly recommend.

He diagnosed the problem and I paid the service fee.

Knew the problem, but due to age of machine decided not to fix at this time.

I originally scheduled the repair for a few days after I noticed the problem. In the meantime the circulating fan stopped running on Friday evening and I contacted the answering service and asked them to contact the company and have someone come out and repair the refrigerator sooner. That message was apparently not delivered but I called the next day and talked to an employee. He made arrangements for the repairman to come out Saturday afternoon. H e arrived at the time promised and quickly found the problem and was able to fix it. He was professional and answered several questions I had. The next time I need appliance repair I will contact them.

When I called for an appointment, they asked the make and model of dishwasher and when the service man came, he had the part with him and replaced it. The work was done efficiently and professionally.

Well to OK. Some concerns resolved.

The tech was very courteous. He explained to me what was wrong in an easy to understand way and walked me through all aspects of the repair.

Worker was amazingly professional. When they did not have the part, he drove out of his way to get it and came back right away to install it the same day. Wonderful service!!

I continue to receive excellent service from AAA Appliance from the initial booking to the follow up emails when the work is done. Ivy set up my appointment and was very easy and flexible to work with. Billy came out today and was not only very knowledgable on my Frigidaire dishwasher and fridge, but was also very professional and friendly. At first, I was concerned that Billy didn't have the hinges for my dishwasher with him when he arrived, but low and behold, another car pulled up in my driveway and dropped off the very parts Billy needed to complete the job in one visit. And then I was very happy as I did not want to have to schedule another visit. I would highly recommend this appliance repair company to anyone based on several experiences I've had with their excellent technicians and office staff.

They did not fix the issue! They told me it was the compressor so I paid for the work to be completed. The issue persisted and the water leaked onto the ground and warped and molded my toe kick. When I called them to see if they would assist, they declined and said they were not responsible. When I originally called they indicated they were an authorized servicer of subzero and continued to say they were. Now I am out hundreds of dollars and having to have a new toe kick made by my cabinet maker and still have a leak. I called subzero and they told me there was a recall for the issue I was having. They told me an authorized servicer would know this! I had ABT fix the issue at no charge due to the recall. I called them and asked for my money back and I have not seen a dime!!

After many many years of service these parts just wore out. AAA did a great job of replacing them. They were very professional, knew exactly what needed to be replace and did so in a short amount of time. Only delay from the initial visit was waiting for the parts. Great Job.

It was necessary to purchase a new machine as the old one was out of warranty and the cost to repair was more than a new machine. AAA refunded all the repair costs without batting an eye. I only had to pay for the service call which was very reasonable. I HIGHLY recommend AAA Appliance Repair Center and would definitely hire them again for any appliance repairs.

The service center called within 24 hours of my initial contact and they were able to come out the next day. Two technicians were able to diagnose the issue of a disconnected drain tube and went out to purchase the part. They completed the work timely, but the price of the labor and initial diagnostic were high.

They pre-ordered the part and got everything completed very quickly. Cooking without an oven for even five days is a hassle. To have it working tonight is great service when you don't need an additional appt.

They were on time and had part on the truck. It was totally efficient and gave advice on what to look for when it was time to finally replace.

It went great. They were able to diagnose and repair the problem, but it is pricey.