THE INITIAL ROOFING WORK SEEMED OK. ONE AND A HALF YEARS LATER, WE DISCOVERED WATER DAMAGE TO OUR BEDROOM CEILING. I DISCOVERED A SOFT SPOT IN OUR ROOF WHERE WE WERE EXPERIENCING WATER DAMAGE. THIS SOFT SPOT SHOULD HAVE BEEN COVERED BY THEIR GUARANTEE. I CALLED REPEATEDLY ABOUT THIS SO THAT HE WOULD CHECK OUT THE PROBLEM. HE DID NOT REPLY TO ANY OF MY MESSAGES. HIS SECRETARY ASSURED ME THAT HE WOULD RETURN MY CALLS. WE WAITED FOR ABOUT 7 WEEKS FOR A RESPONSE. WE COULD NOT WAIT ANY LONGER, SO THE DAMAGE WAS FIXED BY ANOTHER CONTRACTOR FOR ABOUT $375. I WOULD NOT RECOMMEND HIRING LAKESIDE ROOFING. THEY WERE EAGER TO DO THE INITIAL WORK, BUT WHEN IT CAME TO HONORING THEIR 10 YEAR LABOR GUARANTEE, THEY WOULD NOT EVEN RETURN MY PHONE CALLS. I DO NOT BLAME THEM FOR THE SOFT-SPOT IN THE ROOF, BUT IT IS INFURIATING THAT THEY WOULD NOT EVEN TAKE A LOOK AT THE PROBLEM, OR RETURN OUR PHONE CALLS.
Description of Work: LAKESIDE REROOFED OUR ENTIRE HOUSE OVER THE EXISTING ONE-LAYER OF SHINGLES.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$3,300
Gerald R F.
05/2003
5.0
roofing
+ -1 more
MR HAWLEY MAY SPEAK SOFTLY BUT MANAGES HIS CREW VERY WELL. HE WAS ON SITE AT THE BEGINNING OF EACH DAY, VISITED DURING THE DAY AND WAS THERE WHEN THE CREW PACKED UP EACH EVENING AND ENSURED THE SITE WAS CLEANED EVERY EVENING. THIS WAS THE BEST ROOFING EXPERIENCE I HAVE HAD-THIS IS MY THIRD TIME HAVING A ROOF DONE.
Description of Work: COMPLETE TEAR OFF OF OLD ROOF ON RESIDENCE AND REROOF 2 CAR GARAGE. INSTALLED ICE & WATER SHIELD ALONG ALL EAVES AND IN ROOF VALLEYS. USED 30LB FELT AND 30YR FIBERGLASS SHINGLES. REPLACED 5 ROOF VENTS AND 1 RIDGE VENT. INSTALLED AND RECONFIGURED FRONT GUTTER AND DOWNSPOUT. HAULED AWAY ALL RUBBISH ON A DAILY BASIS. OBTAINED BUILDING PERMITS AND PROVIDED CERTIFICATE OF INSURANCE PRIOR TO START OF WORK AND RELEASE OF LIEN WITH FINAL PAYMENT.
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Service Categories
Roofing,
Gutters
FAQ
LAKESIDE ROOFING is currently rated 3.3 overall out of 5.