Kashian Bros - Rug Cleaning Specialists

The salesperson was very helpful in helping me choose the right carpeting product. The installer did an excellent job. When I wanted something minor changed, they took care of it immediately. Something I especially love about Kashian is how quickly and easily Adolfo and Lorenzo are to send someone over if there is an emergency (water or a spill).

Great experience. Very happy with the service and finished product.

It went great. Price was right, the rug is now beautiful and soft and clean.

They came, cleaned and left. Prompt, pleasant and effective.

We have used them a number of times. They do carpet cleaning too.

Kashian Bros. crew removed an old parquet floor, filled and prepared the subfloor and then installed a new floor, including a herringbone pattern entry. This was done very professionally with significant care. They gave very good advice regarding placement of the boards, especially with the herringbone pattern. There was an extra charge above the quoted price due to the condition of the floor underneath the parquet, (impossible to tell until the parquet was removed) and a situation which had been spelled out in the contract I signed. Other than that, everything went to plan until they began staining. I had chosen a dark color from four samples they had stained in patches on the floor, but when I saw it on a long hallway, it did not seem to be what I had chosen nor what I had expected. The team were very responsive to my dismay and stopped work until we sorted this out. They then painted four more areas with different stain colors, and I chose a much lighter color with which I am very happy. There was an extra charge to sand back the hallways, but as it was my own change of heart, it was understandable. If I was to do it over, I think I would ask for more and larger samples of stain from which to chose the color. Kashian Bros. crew worked very patiently with us and our other workmen who on occasion interrupted their schedule. They were always very polite and responsive to my many concerns. I love my new floor and would definitely use them again.

The rug came back looking like new and we are happy with the rug pad. I would use them in the future. My only complaint is that they came back a week later than anticipated do to us being located in Chicago so we had to wait until they had another delivery to make.

This is the first time I have ever complained publicly about anything. But the arrogance of Kashian Brothers' owner has prompted this note. This was a small floor repair job to allow for a larger fireplace hearth. The salesman and worker were both very nice and easy to deal with. And the carpentry was excellent. But when the work was done, the new oak ?frame? around the hearth - and some of my old oak floorboards - were much shinier than the existing floor. (I wish I could attach a photo - the difference is not subtle). When another Kashian employee came out to address it, he said the first guy had probably used a glossy finish instead of matte by mistake. He replaced it with the matte finish. But when he was done, to my eye it looked just as shiny as the first finish. I spoke with him on the phone and he said there was nothing else that could be done. When I asked him why there was any finish at all on some of the old floorboards, he admitted that, yes, that was a mistake. Normally there would be no need to sand the old boards, just the new. (And in my opinion, the difference in finish would have been much less noticeable if it was only on the new wood ?frame?, which would have a natural ending). But here is the kicker: I called the owner, Doug Stein, who has not seen the work. When I told him that the difference in finish was so obvious that he would not accept it in his own house, he said he would not have done ?the $200 fix? in his own house (actually it was $420); he would have had the entire floor refinished. What!?! That?s his defense? His salesman sold me a job that would not have been acceptable in the boss?s house and it's my fault?! Not only that, but Mr. Stein?s own employee told me that the first guy made two mistakes (using the glossy finish and sanding some of the old floorboards)! Still he would not take responsibility for the problem. Mr. Stein insisted that the difference in finish was specified in the original estimate. It wasn?t -- I can show you. He told me the salesman made it clear that there would be a difference in the finish. I don?t remember this at all. And if the salesman did say something, he certainly did not emphasize it, let alone suggest that I might want to consider refinishing the whole floor as the only way to get a result that would be satisfactory to his boss. Oh and by the way? just a few years ago, we had another small floor repair done when we widened a doorway. In that case, only the new boards were sanded. Only the new boards got the finish and if there was any difference between the old finish and the new, I never noticed it. I told this to Mr. Stein. It made no difference to his handling of the situation or to his tone. He did refund the $200 I had already paid. But now I have a beautiful new fireplace with this strange mismatched finish on the floorboards in front of it. (And, by the way, my ratings above apply to the company and it's owner, not the employees. Despite the mistakes made by the one employee, everyone I dealt with seemed professional, competent and willing to try to make this right. Mistakes happen. It seems to be the owner who said nothing else could be done.)

They were very professional. From what I recall, they were very thorough and had a lot of details in their estimate. Overall, I am satisfied with their estimate.

They were extremely helpful. They even assisted me with the insurance. They even came out when the adjuster was here to point out why this should be covered under insurance. I wish I would have gone with them. I have had problems with company I had chosen to gone with.

The process was fine. The person was very prompt in coming out. They followed up within a couple of days with the final bid. The price for the project was more than I had expected and have not gone forward with the project.

Chuck Norris was the person I dealt with for the estimate. He was kind and knowledgeable. However, the price was way out of the ballpark range of the other estimates I received. I did go not forward with having them complete the work.

There were no troubles with any of the work. They are wonderful!

They either will pick up and drop off the rug or I will drop it off myself. They also come to my house to steam clean the furniture. I have always found them to be reliable, trustworthy, and excellent in the work that they do. I first started using their services in 2008 and continued to use them through 2013 when I moved out of the area.

The work they did was okay. They completed the job in a couple of days. The only issue was that the finished color of the stain was a little off. Overall, they were fine.

They came out and took measurements. They provided us with a written quote. It was not the most economical. It was a bit expensive and we did not hire them for the job.

These guys are TERRIBLE! And by terrible I mean REALLY, REALLY TERRIBLE! It was one thing after another with these guys. Chuck Norris and Dave Noga from Kashian Bros came by to give me a quote. We explained what needed to be done and they explained the process and talked up their dust containment system. They said they could start the job on a Monday and be done by Friday or Saturday of that same week. I had a good experience with Kashian Bros. when I installed my basement carpeting so I thought I was hiring the best. Wow - was I wrong! I didn't realize the flooring division is completely separate from the carpeting division and my experience with the two were night and day. They apparently sub-out the flooring to a separate company. I was scheduled to start on a Monday. That day, no one showed. When we called the office no one from the flooring department could be located. They reached out to me a few hours later and acted as if the job was scheduled for Tuesday - but when Dave arrived at the house to drop off some equipment he told my wife that he didn't even know he had the job and that he was about to go on vacation. Huh? In confirmed with him personally by email the week prior! He said he would come back tomorrow to start the job. OK, fine. On Tuesday he did start the job - but he did not use the Atomic dust containment system. Dust was literally everywhere when I got home at the end of the day! To make matters worse, he tracked dirt through the house and left a dirt trail throughout my basement carpeting (he apparently did not take off his shoes off or use booties) and we had to clean up the tracks by hand later that night. He also made himself at home at my kitchen table and chairs leaving dust and dirty everywhere and apparently placing some of his equipment on my furniture. He left a note that day stating that two other guys would come on Wednesday at 8:00 am to continue the job. On Wednesday the workers didn't arrive until 10:45. At least they had the dust containment system and they confirmed that it wasn't used the day before. At the end of the day they told us that they were not coming on Thursday because "they had another job". Are you kidding me?? I immediately called the office to speak to Chuck. He couldn't be found and I asked for his mobile phone. I finally got a hold of him and he said that someone would be there the next day. I told him to call me back to confirm. He never called back - and no one showed on Thursday. On Friday the workers again arrived around 10:45. At the end of the day they said they would come back early on Saturday and work all day to try and get the job done. On Saturday - no one showed up. We received a call at 11:00 am from the worker stating that he was "knocking on the door at 8:00 am and no one answered" - which was simply a flat out lie because I was personally up at 7:30 am and our landscapers arrived at 7:45 because we had a large landscaping job in our front lawn scheduled that same morning. They came back the following Monday and worked throughout the entire next week to get the job done. Then, in the middle of the week they told us that because they would be staining all of the floors at one time, the smell would be so overwhelming that they didn't recommend we sleep there. What?? I specifically asked about this when we engaged them and they said it wouldn't be a problem - now I'm hearing something completely different at the 11th hour? We had to literally grab the kids and move out of our house for two days into a hotel so they could get the job done. They finally finished the job at the end of the second week. The floors were in decent shape but the stairs were done really, really poorly. I can't see how anyone would have accepted that as a final product. Dave came by and took pictures and stated that he would send his team the following Monday to "touch it up." They arrived the following Monday and concluded what we already knew - that the entire stairway had to be re-sanded and redone once again. More inconvenience. They came back on Thursday, worked all day, and finally did it right. They also chipped the corner of my marble fireplace in the living room as they were sanding the floors. I had to call over a dozen providers to find someone to come out and repair it - $300! I sent them the invoice and deducted it from my final bill. Overall - TERRIBLE, TERRRIBLE, service and execution. A headache from day one and dealing with them to resolve issues was like dealing with Moe, Larry and Curly. I emailed the President of the company - Doug Stein - in the middle of this ordeal and received zero response. Not surprising, I suppose. I finally did hear back from him by email when the job was done with a message that simply stated "please see attached invoice". No acknowledgement of the issues, no response to my prior concerns - nothing. Just the bill. Perfect ending to a REALLY HORRIBLE contractor engagement. Do yourself a favor - find someone else to refinish your floors! These guys are a joke. How do you run a business this way?

It was a dust-less process. They were very professional. The results exceeded our expectations.

They are amazing to work with. They are very professional and good at what they do. They are thorough. You know the cost up front and scheduling is great. Their services are a little on the expensive side but they do offer discounts.

These guys are true professionals! They take obvious pride in their work, and don't stop until they've got results they consider the best they can get. I truly appreciate every one in every crew that has shown up at my home. Can't ask for a better job. Worth the extra money I think I spent.

They are really incredible. Very responsive, customer service is excellent. Very fair on price.

Our red oak floors were in terrible shape in our family room, so-so- shape in our dining room, and pretty good shape in our living room. We were on the fence about doing the living room, but the add-on price was fairly reasonable, and Kashian Bros said they could do all three rooms in three days. The guys who did the work were very polite, clean, on time and very professional. They did a great job bringing our kitchen floors back from the dead. One of the reasons we chose them was that they also did all the moving of the furniture, so they made things very easy for us, and they were careful with our things. There was virtually no dust anywhere, which was great. Our one wish was that they had spent more time upfront discussing and showing us the different colors and finishes. They use Streetshoe, which is a quality water-based product, but the Satin finsh in Streetshoe definitely looks more matt and more "plastic" than the Satin finish of Poly we had used before. I think we would have liked a tad more shine. They did put down several colors on our floor for us to choose from, but we had to make the decision on the spot, so wish they had talked to us about that before as well. Overall, very happy with how professional they were.

On relatively short notice, Kashian sent out a couple of individuals to dry clean two white couches. Upon consultation with the company personnel, we decided to have them steam clean the couches (another individual had advised against it). The steam cleaning left the couches clean and in fine condition. We also opted to have them apply Scotch-guard to the sofas after cleaning. The service personnel were prompt, professional and knowledgable. Nice job.

Excellent service from start to finish. Appointment easy to schedule, service polite & professional, rug looks good as new. Very impressed and would definitely recommend and/or use again.

They have been around forever. They were very helpful and they came right out. They returned our calls very easily. I give them all A’s for their services.