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Upstairs Downstairs Cleaning Service

House Cleaning

About us

Cleaning Company.

Business highlights

49 years of trusted experience

Services we offer

Move-in & out, stoves, refrigerators & bathrooms cleaned.


Accepted payment methods

Check

Reviews

4.314 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
0%
3
21%
2
7%
1
7%


Rating CategoryRating out of 5
quality
4.4
value
4.5
professionalism
4.4
responsiveness
4.3
punctuality
4.7
Showing 1-14 of 14 reviews

Amy P.
10/2016
5.0
house cleaning
  + -1 more
Excellent. I filled out an online request for a quote and Jill called me back right away. Their price was good and even when I called back to add a room the price did not go much higher. I was very pleased with the work that the team did and have continued to use them. It's the same team each week. The house is noticeably clean and shining when they're done and looks great. They were accommodating of the time I needed them to arrive. Highly recommend.
Description of Work: Whole house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephanie S.
06/2015
1.0
house cleaning
  + -1 more
unknown
Description of Work: contacted them 3 times - never received a return call or the "quote" they say they are going to provide on their website!

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


MATT A.
09/2014
5.0
house cleaning
  + -1 more
Silvia and Zaneta showed up right at the scheduled time and got right to work. They started with the upstairs and did a very thourough job with every room they were in. Dusting/ polishing furniture, vacuuming (getting underneath the beds) and bathrooms. They did an awesome job just cleaning things that haven't been touched in a long time. Then they did the second floor living area (kitchen, living room, dining room, bathroom) and were just as impressive. They finished up in the amount of time that I had been quoted and before leaving they went out of their way to ask if there was anything else that I wanted cleaned. When I requested that they clean the inside of the refrigerator, they agreed and spent an extra fourty-five minutes getting it done. I have been more than happy with the job they did and will gladly come up with a cleaning schedule for them to do regular visits. The two of them are an impressive cleaning force that are very professional and trustworthy. I am a very satisfied customer and thanks to Angie's list for having them as a choice of cleaning companies! A++++++++++++
Description of Work: I sent for a quote via email on a deep house cleaning and received one right away from Jill Davis. I called her to schedule the cleaning and confirm pricing based on what our needs were and was able to get a day and time that worked for both their schedule and mine. Everything went so smooth and easily. I was very happy with the service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$198

Sharon M.
08/2014
5.0
house cleaning
  + -1 more
I have used this company for many years and appreciate the fine job they do. I filled out an eval about a month age..not sure if you looked at it.
Description of Work: made beds dusted, vacuumed, cleaned bathrooms, kitchen.stove, microwave, etc. washed floors...

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$82

Cecilia B.
04/2014
5.0
house cleaning
  + -1 more
They are always on time and very efficient and courteous. I have them in every other month and always ask for the same crew -- Dana and Maggie. They are the BEST ! ! !
Description of Work: They cleaned the entire condo and after they finished, it was spotless. The hardwood floors shined beautifully.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$83

Cecilia B.
11/2012
5.0
house cleaning
  + -1 more
Dana and Maggie arrived on time and proceeded to scope out the condo, as they would have to work around my Mom who is in a wheel chair. They worked around her very successfully. Each and every room was cleaned to perfection; down to the smallest detail. They didn't miss a thing ! ! ! The cleaning products that they used did not leave that horrible antiseptic smell but instead a clean, fresh scent that was not overpowering. They moped anpd buffed the hardwood floors so that they had a high gloss finish. An excellent and very professional service ! ! !
Description of Work: I called the service and was facilitated by Jill who was very courteous. She set up the appointment to have my Mom's 2 bedroom condo (1800 square feet) cleaned. We had Dana and Maggie who came and did an excellent job cleaning everything -- including the hardwood floors throughout the whole unit. They really did a wonderful job -- the whole condo shined ! ! ! We are having them back again. Dana and Maggie are very courteous, fast and efficient. This cleaning service is outstanding and their prices are great, too! ! !

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

KATHY C.
03/2011
3.0
house cleaning
  + -1 more
I was not satisfied with the job. I normally like team cleaning. They pride themselves as English speaking girls and one of the girls did speak English but she brought her mother who was 70 and didn't speak English. The mother had not energy and the daughter had to pick up the slack. They didn't get my bathrooms done or any of the bedrooms. They were totally worn out because I was the last client. The poor daughter couldn't get through the whole house through the time. The mom was just tagging along the daughter. I called the owner and the owner said well sometimes they run out of speed and next time I will send out someone with more speed. I thought the daughter was pretty good, if she stayed three hours she would have got through the whole house, it was just the second half of her team was bad.
Description of Work: I have used them for a team cleaning, two girls came out.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$67

BRIAN M.
10/2010
5.0
house cleaning
  + -1 more
The team I have is very thorough, trustworthy, and dependable.
Description of Work: They come every 2 weeks to clean the home. Two people come and they clean for 3 hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$93

Gail F.
08/2009
2.0
house cleaning
  + -1 more
The service was not what I had expected, epsecially for paying $145 for two cleaning professionals from 8:00am until Noon.
Description of Work: They cleaned the toilet with a toilet brush and then let it drip along the floor and while putting it in the cleaning supplies caddy completely exposed. Without asking they turned the temperature on the thermostat so low that the coils became frozen and the airconditining in the house stopped working. The system needed to be shut down for 6 hours to resume functioning properly. On several occasions we were told that an area or room was cleaned, when in fact it was not ( vacumming of the basement toddler playroom or kitchen counter area). Abrasive personality of personnel to our children's caregiver.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
5.0

$145

Christine C.
01/2009
5.0
house cleaning
  + -1 more
There work has been satisfactory. I am pretty happy with them. I always get the same team most of the time. They are very trustworthy and very reliable. They will work with my schedule.
Description of Work: They do a general cleaning once a week for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Jill D.
09/2008
5.0
house cleaning
  + -1 more
The girls that came to clean were very friendly and spoke English. They worked well and asked if everything was Ok.
Description of Work: They cleaned my entire home with in the estimated time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$91

STEPHANIE B.
05/2007
3.0
house cleaning
  + -1 more
They sent the girls out, I asked for specific things to be done. They finished the home, I paid them the check then I went through the house myself. There were things that were not done to my satisfaction or not done at all. So I called the next day and the lady said she was sorry and she would have them come back to do things to my satisfaction. They did it, I feel like I should not have to have someone come out twice. I don't have a very big house.
Description of Work: They cleaned my house.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$91

LOIS AND JON K.
08/2005
5.0
house cleaning
  + -1 more
DO A GREAT JOB. ONCE THEY BROKE MICROWAVE PLATE, GOT A NEW ONE VERY QUICKLY. PRICE IS GREAT FOR 3600 SQ FT HOME.
Description of Work: HAVE USED THEM FOR 8 YEARS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

05/2001
3.0
house cleaning
  + -1 more
THEY ARE INEXPENSIVE
Description of Work: HOUSECLEANING

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


    Contact information

    462 Harmony Dr, Wheeling, IL 60090


    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    Upstairs Downstairs Cleaning Service is currently rated 4.3 overall out of 5.
    Upstairs Downstairs Cleaning Service accepts the following forms of payment: Check
    No, Upstairs Downstairs Cleaning Service does not offer free project estimates.
    No, Upstairs Downstairs Cleaning Service does not offer eco-friendly accreditations.
    No, Upstairs Downstairs Cleaning Service does not offer a senior discount.
    No, Upstairs Downstairs Cleaning Service does not offer emergency services.
    No, Upstairs Downstairs Cleaning Service does not offer warranties.
    Upstairs Downstairs Cleaning Service offers the following services: Move-in & out, stoves, refrigerators & bathrooms cleaned.

    Contact information

    462 Harmony Dr, Wheeling, IL 60090