UNIVERSAL RESTORATION SERVICES

Words cannot be written down how horrible this process was. Please. Do yourself a favor and DO NOT allow this company near your home, your place of business or anything you want fixed. This company is the reason why people do not like contractors and/or getting work done to their house. Here is a minor list of the items that they have failed to do when receiving my insurance claim of water damage back in January 2016: - failed to finish the work even close to the time line: started work in end of February with a promise they would be complete by end of April. The final guy left my house by mid October. - Items were stolen from my household: be it the subcontractors or them, my brand new carpet washer was stolen along with my son's bag of R/C cars. Although reimbursement was made for the carpet washer, I'm sure you wouldn't want anyone in your house with a track record of stolen goods. - Messages threatening to stop work: random messages threatening to stop work. This was a late night 10 o'clock text that just said he would stop work. - Shoddy work: warped floor, splitting wood and baseboards that have already split from the wall. Not to mention not sealing my kitchen sink. The list could go on and on including an altercation between me and the 1st project manager where he yelled and was aggressive during a conversation regarding the flooring. This company has seriously made me shudder at the thought of someone coming I to my house and I waited until I could even stomach writing all of our issues with just one company. Never in my life have I ever been so unsatisfied that it takes me time to write out my frustrations. It also shows you that I am taking my time to write such a long response in hopes that no one goes through the same pain that I went through.

unknown

They came out seven days after the time I was expecting them. They broke several items of mine when moving the furniture. They cut the paneling in every room in the basement. They then took 8 of my doors, and said they would treat them for mold and bring them back. They never brought them back. When I spoke with Debbie, they stated that no one from that company would have done that. I am not of all of my doors.

My experience with Universal has been all around awful. Not able to maintain communication. Took 3 weeks from the estimate to even see people working in my house, and when they did the poor communication pushed it back again and again. I spoke with the estimator to communicate what I wanted and I expected a consultation with the contractors... nope they went right to work making decisions without me. They did sloppy drywall and painting and then kept giving me the run around when being promised that they would turn my experience around. The worst is missing work and boarding my dog because they were refinishing my floors, but then tell me "we have to push it back another week" all because they messed up and didn't get the cabinets and appliances out to have the flooring done. I've never had such a frustrating and unprofessional experience.

.

They were here within an hour of my call, and immediately went to work tearing everything apart to start the process. The cut holes in the drywall to help with airflow, tested for moisture everywhere, put five very large and powerful blowers. It was amazing to watch how they all worked! Even on the way into the house they were taping down floor coverings to protect the it from their equipment. They installed all of the drying equipment on a Tuesday and came back on that Friday. When they came on Friday, they immediately went to work testing the entire house for moisture. Upon being satisfied with everything they cleaned up all of their equipment. The following Monday, the project manager for the restoration portion of the work called back to schedule all that needed to be done. They came in and replaced all of the drywall, repainted the downstairs bathroom, replaced the flooded light fixture, restored all the cieling tiles and installed new carpet pads in the affected areas. They also replaced all of the baseboards and closet doors that been removed during the drying process, reinstalled the carpets, and finally cleaned any messes they may have created. I was amazed that all of this was done in less than two days. In a heartbeat I would recommend them to anyone else in a similar situation!

After a storm dropped a 40-foot spruce tree on our house, we had interior damage that included walls, ceilings, floors and carpets. Good communication throughout the project and we are thrilled with the results!

Universal provided very high quality workmanship. Whenever there were any concerns, these were remedied. The main trouble came from the contractor's inability to work with the insurance adjuster. This was not entirely the contractor's fault, though. We made the decision to eliminate the direct link between the contractor and insurance company out of concerns over who becomes 'the true customer'. The insurance adjuster was quite unreasonable. However, since a company which specializes in insurance claims promotes the idea of effectively working with claims adjusters, this would've been a better experience had it happened to someone prior to us. I'm sure Universal has made changes in the way to anticipate the attitudes of insurance adjusters.To wrap up, Universal provided excellent service and craftsmanship but was lacking in organization when it came to billing and working with the insurance company.Would still highly recommend for quality work.

The work was good, acceptable.

It was a few years ago, but the work was great. After the work was done, I called them because I thought there might be a problem, and they came right out the next day to resolve the issue.

Overall, the experience was great. We received a referral for Universal Restoration from our neighbor. We had actually moved already out of state, and they took care of everything, finishing the job within a couple of days and even worked with our insurance company. They did a good job and I definitely would recommend them to other people.

Overall, the experience was okay. I ended up having some problems with them destroying some of my property, but we ended up resolving it.

Overall, the experience wasn’t very good. They completed the job and cleaned up well, however, they installed a sump pump that was way too big for my area. I guess it’s better too big than too small, but the sump pump was rated poorly by Consumer Reports, and it did turn out to be a bad sump pump. We had to change it out. They provided me with one estimate, but ended up giving me two bills. They told me that there was an extra fee because they had to send out a plumber and a restoration team, so basically they charged me two emergency fees, even though the plumber and the restoration team were from the same business. This may be common practice, but I was not made aware of this.

They are excellent and they are an excellent company. They are wonderful. They were good to work with, accommodating, and very responsive and responsible. All of their subcontractors were excellent. I would highly recommend them to anyone.

The interaction was fine. They were prompt, and professional. I would have used them if my situation allowed for it.

The workers and supervisors were very professional and did a thorough job. When we had a question, the project manager responded quickly. I can't tell where the tree punctured the hole in our bedroom; the wall finisher and painter did an excellent job. The roofers worked in 90 degree heat without complaint. The soffits and gutters look great. Those workers also worked in 93 degree weather outside. The project manager put forth a lot of effort to make sure everything was restored similar to the original materials and spent a lot of time researching until he found the right leaf guard. He was very personable and professional. He always told us when to expect the workers and stopped by frequently to see how the work was progressing.

See above. I'd make sure to find out who will be on site and who will be subcontracted. Hopefully you'd luck out and get the guy we had who was always a quick phone call away when he had to leave on other projects. He'd pop back again to answer questions to make sure stuff was done right. They also did another project and had to re-do something and they did so right away.

My experience with them went very well. They answered all of my questions. The man that I fist talked with got all of the information and asked all of the questions. The man who came out communicated with me right away. He was prompt and his professionalism was fine. I would use them in the future. Compared to another estimate I thought that their prices were a little high. I found them through my bank, because they were FHA approved.

They have been excellent. Our insurance covered all the costs. I have been very impressed with their responsiveness and with their suggestions about things that needed to be done. The insurance company contacted this person from their company who came out and did the estimate of what needed to be done. He had a very thorough 14 or 15 page report which had all the details about what needed to be done. They assigned a couple of guys to do the work. They worked quickly and they worked very well. They were very knowledgeable and expert in what they were doing. I was very impressed. We have already talked about couple of other projects with them.

I thought that the paint job was sloppy. By their own admission they didn't sand or prepare the surfaces prior to painting. They said they don't do that for insurance work, though this portion of the work was supplimental (paid out of pocket) were only willing to correct the mismatched paint but not the surface imperfections. The tile work was awful. The grout is uneven between the tiles and the tiles are wavy and some chipped. The pea trap under the sink (which shows) was installed off center so they had to add an unsightly bit of pipe to extend it over. They accidentally removed some customized trim we had in the wall they moved, I told the GC to put it back the way it was and he insisted that it was impossible. I thought he just didn't know how to do it but when I scheduled a follow up meeting with my husband and an architect, the GC suddenly began volunteering possible solutions. If he had been willing to do that with me the first time, my husband wouldn't have had to miss half a day of work and we wouldn't have had to pay an architect for his time. *****PRIMARY CLAIM: We wanted to have new doors put into the wall we had them move. The doorways were supposed to remain unfinished until the doors arrived so as to ensure a proper fit before finishing. Once the doors arrived, they FINISHED THE HEADER 4" TOO HIGH FOR THE DOORS, BECAUSE THE CONTRACTORS FAILED TO MEASURE THE HEIGHT OF THE DOORS. THEY BLAMED ME SAYING I SHOULD HAVE TOLD THEM TO MEASURE THE HEIGHT... THE DOORS WERE SITTING RIGHT THERE IN THE SAME ROOM. They said they'd redo it but for a charge. I just don't even want them back to fix their work. They want the rest of their money, but I have to hire a decent contractor to fix their work, so far I've paid half of what I owe them. ***** To their credit they replaced my furnace after destroying it by running it without a filter in the new return during sanding, but only after living in our unit for about a month without being able to run the heat -because my son has chronic reactive bronchitis. This is a fact which I constantly repeated from the start but to no avail. They came out supposedly to "clean" and check my furnace several times, but when I looked inside, it remained completely coated in untouched dust. They finally agreed to replace it because it simply wasn't worth their time to clean it. The whole thing took from September to March. We admittedly caused a few delays totaling in maybe 3 weeks. But the main issue was that crews were not organized in a timely fashion. Our home would sit empty for weeks at a time, or only have one contractor working at a time, due to lack of planning. I do not have the time or the temperament to call and scream at a contractor every single day to scare them into planning ahead. I hired professionals to ensure better than DIY quality and certainly not to have to babysit.

Universal Restoration Services sent four workers to do this clean up job. They weren't what I would call highly skilled, but they got the work done. They acted as expected. I thought they did a good job. They were very prompt and I found them to be pleasant and cooperative. I have no complaints.

They were efficient in getting us the bid. They were prompt and the work was done as proposed. The workers were very neat, and cleaned up after themselves every day. We were very, very pleased with the work

THEY WERE VERY PROFESSIONAL, BUT THEY DIDN'T COMMUNICATE WITH ME VERY WELL.

THEY WERE WONDERFUL!!!!!!!! THEY BEGAN IN AUGUST AND WERE FINISHED BEFORE THANKSGIVING! THEY WERE VERY EASY TO WORK WITH & THEY DID QUALITY WORK. THEY ALSO WERE VERY CONSIDERATE. THEY SPOKE WITH OUR INSURANCE AGENCY AND ARRANGE FOR US TO BE PUT UP IN A HOTEL WHILE SOME OF THE WORK WAS COMPLETED. I WOULD DEFINITELY USE THEM AGAIN!

unknown