STAY AWAY!!! Very unprofessional service. First, they tried to upsell me when in site even though I got a quote in advance. Second, they told me they would be ready in a week in a week. That would be bad enough but I was moving and now that I moved they won't return my rugs unless I pay them an extra $150! They will soon be finding themselves in court but save yourself the energy and go somewhere else, anywhere else, and stay for away from these jokers!
Description of Work: Carpet Cleaning
Rating Category
Rating out of 5
Erika M.
07/2012
5.0
They did a very good job. Our insurance recommended them. They cleaned up everything and they took everything away. They disposed the things. They dried the premises thoroughly. We would recommend them in the future. We found that they were able to clean up things to make the best of their ability, but they were not able to do everything. We were happy with their work. As far as replacing the things, they don't do that and that's when we have to call a contractor. It seems like they did what they could do and needed to do in a timely fashion. They were professional and respectful of our property. We could call them again. They were so booked because of the flood in this area; the people who came out at our property were not even from this region. They were nice. They did everything that they could do. They explained very simply what they couldn't do. Luckily, our insurance was very forthright with getting this worked. We have three kids and we cannot have bio-hazard in our house. They can remove things that are loose or hazardous and anything that is attached to the property, we have to call the contractor. They also explained what we needed to be done, so we could hire someone else. They booked us immediately, which was surprising because we thought we had to wait for a week and this was told by other companies. They worked from morning till late in the night. We couldn't have been happier with the level of the work they did. The people they sent were highly professional. We didn't have to worry about the bill. They billed my insurance company directly. The insurance company settled with them directly and settled the check. We didn't even have to think about anything. We wouldn't hesitate to call them again.
Description of Work: Servicemaster Clean came out and did the original clean up because of the nature of the damage that was flooding. They cleaned up the water and dried the place up. They cut away all the soft materials. They gave me investigation for mold that was formed a little bit. They disposed of all the contaminated stuff with the sewage flood.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
SHERYL L.
09/2002
5.0
carpet cleaners
+ -1 more
THEY WERE TERRIFIC AND VERY PROFESSIONAL!
Description of Work: CLEANED LIVING ROOM FLOOR AND SEALED IT.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
WILLETTE B.
08/2002
5.0
upholstery cleaning
+ -1 more
EXCELLENT SERVICE. ON TIME, VERY EXPERIENCED. COMFORTABLE HAVING HIM IN THE HOUSE. WOULD HIRE AGAIN.
Description of Work: CARPET AND UPHOLSTERY CLEANING.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
WILLETTE B.
08/2002
5.0
carpet cleaners
+ -1 more
EXCELLENT SERVICE. ON TIME, VERY EXPERIENCED. COMFORTABLE HAVING HIM IN THE HOUSE. WOULD HIRE AGAIN.
Description of Work: CARPET AND UPHOLSTERY CLEANING.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
JAMES N.
08/2001
5.0
EXCELLENT
Description of Work: THEY REPAIRED AFTER A KITCHEN FIRE
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Interior Painting,
Kitchen and Bath Remodeling,
Window Cleaning,
Water & Smoke Damage,
General Remodeling,
Hardwood Flooring Sales and Installation,
Drywall
FAQ
SERVICEMASTER CLEAN is currently rated 4.4 overall out of 5.
SERVICEMASTER CLEAN accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa