Thank you for considering Nerds By Design. We are a locally owned and operated tech support company. We service all of Dupage County and beyond. Give us a call today for your home or small business technology questions!
David set up a time to come out and look at my computer. He was punctual and polite. He looked at my computer, fixed a couple things that were slowing it down and gave me recommendations on what to buy when I am ready to purchase a new computer.
Description of Work: My computer was sounding very loud.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Cheryl R. M.
03/2017
5.0
computer repair
+ -1 more
Excellent.
Description of Work: Clean up computer mess.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Patricia L.
04/2016
5.0
computer repair
+ -1 more
All of my experiences with David have been excellent. He is VERY responsive...which is a big deal when one has a computer problem. He is willing to come to the house and / or log on remotely (which works VERY well). I have taken to having him log on occasionally (when I am not experiencing a problem per se) just to overview and "clean up" my system. It is highly unlikely that I will ever understand how to fix or troubleshoot problems on my computer / phone / or tablet. That said, I need someone whom I absolutely trust knows what he is doing and has patience to explain enough to me that I know what was fixed and how to avoid future problems. I recommend him without reservation! You will be in very good hands!
Description of Work: My email and contact list were hacked and exported from my computer. David immediately restored my contact list. I was SO RELIEVED as I had simply felt panic when I saw all of the names were GONE. David was supportive (as I was feeling very guilty of having been careless and "helped" this hack to happen in the first place!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
DONNA R.
02/2016
5.0
computer repair
+ -1 more
David Newman of Nerds by Design installed my original computer. I didn't like Microsoft 10 mainly because I wasn't familar with it. I told Dave about the hacking problem, the reduced rate & no Kaspersky. He assured me "10" was worth getting used to. Dave also said Microsoft never reduces their repair fees or offers a "one time only coupon". He cleaned or cleared whatever was blocking my computer. He also installed some other programs I couldn't. I highly recommend Nerds by Design!!! And it didn't cost me a new computer, a $700 fix it fee or a $300 + my original $161.00 3 yr. membership fee for Kaspersky! I have the Geek Squard across the street from me & didn't have to disassemble my computer to bring over to them for days or weeks. Dave took care of my problem by phone. My computer has never worked better. I strongly suggest if you ever have a problem with your computer, give the Nerds a try. You'll never regret it.
Description of Work: I downloaded Microsoft's latest version 10. Some of my programs did not transfer & I received an e-mail that my computer may have been hacked. I called Microsoft & was told they could fix the problem for $700. I complained that my anti-virus I purchased/renewed a few months ago, was missing & the cost was absurd. I could purchase a new computer for that! I was then offered a discount of $300 that he was authorized to give me if I paid now. Also, he showed me an email that I never saw before nor opened that was hacking my info. I then called Kaspersky, my anti-virus & was told they could fix it for $300. And that anti-virus programs did not protect against hackers. So I called Nerds by Design!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Gretchen M.
03/2011
1.0
computer repair
+ -1 more
Unknown - did not return phone calls
Description of Work: I never received a call back after leaving 2 messages
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Nerds By Design
I am sorry we missed your call. I don't have any record of a call form you. Please email us help@nerdsbydesign or call 773-342-6373. We would love the opportunity to work with you.
Darcie B.
01/2011
4.0
computer repair, internet service
+ 0 more
They were very good. They just kind of came here, did their work, and left. That was pretty much what I wanted them to do. I will definitely use them in the future.
Description of Work: I used Nerds By Design six months ago for computer services. My wireless router was not working. They got a new wireless router and reconnected it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$100
Darcie B.
12/2009
5.0
computer repair
+ -1 more
N*** by Design (Dave) came to my house and was EXTREMELY knowledgeable. He fixed my computer faster than he originally said he would. In addition, when he returned my computer to me...my computer was faster and had been fully updated. Also, he picked up and dropped off my computer at my house. I'm not computer literate and a couple of days later, I had another issue and he satisfied the problem within minutes. If there's someone more knowledgeable about computers, I'd like to meet them. However, what I really liked about Nerds by Design...is that they REALLY seemed concerned and liked their job!! I will not use another company, now that I have met Nerds by Design.
Description of Work: Computer virus (I learned). i.e. the computer was not working and/or slow.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
SUSAN B.
11/2009
5.0
computer repair
+ -1 more
Our computer was operating very slowly and suddenly wouldn't work at all. We were getting all kinds of virus warnings on the computer. We called David Newman, who has helped us before with other computer tasks. David came right over and ran diagnostics on our computer; he discovered that it was badly damaged by several viruses. He said the only safe solution was to start over and reinstall Windows and other programs. Since this is a time-consuming process, he took the computer with him and returned it the next day. He reinstalled everything and upgraded the computer memory. The computer is working great now. David is professional, knowledgeable, punctual, courteous, and efficient. We highly recommend him!!
Description of Work: Ran diagnostics on computer; upgraded computer memory for better performance
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Internet Service
FAQ
Nerds By Design is currently rated 4.8 overall out of 5.
Nerds By Design accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, Nerds By Design does not offer free project estimates.
No, Nerds By Design does not offer eco-friendly accreditations.
No, Nerds By Design does not offer a senior discount.
No, Nerds By Design does not offer emergency services.
No, Nerds By Design does not offer warranties.
Nerds By Design offers the following services: tech support