Response from HANDYMAN DAN
SOME COMMUNICATION MUST BE AMISS HERE, SIR. I HAVE NO RECORD OF A QUOTE FOR YOU OR AN APPOINTMENT.I DO APOLOGIZE IF SOME MISTAKE ON MY PART HAS INCONVENIENCED YOU. IS THERE SOME CHANCE THAT YOU HAVE ME CONFUSED WITH ANOTHER SERVICE PROVIDER? I DO NOT KNOW HOW I COULD HAVE QUOTED THE TILE WORK FOR YOU AT 750.00 WITHOUT HAVING SEEN THE JOB SITE. MISTAKES CAN HAPPEN THOUGH AND I TRY TO ASSURE THAT I AM TIMELY AND DO NOT OUTRIGHT MISS APPOINTMENTS BY BEING SURE TO WRITE IN MY JOB BOOK ALL QUOTES AND ESTIMATES. I HAVE NO SUCH RECORD FOR YOU. AGAIN THOUGH, IF THROUGH SOME MISTAKE ON MY PART, I APOLOGIZE. I UNDERSTAND THE FRUSTRATION OF CUSTOMERS WHEN FOLKS DON'T SHOW UP FOR APPOINTMENTS. I WILL MAKE NO EXCUSES FOR THAT SINCE I FIND IT VERY IRRITATING MYSELF. I VALUE ANGIE'S LIST CUSTOMERS AND WILL STRIVE IN THE FUTURE TO ASSURE THAT I HAVE NO CHANCE TO MISS APPOINTMENTS OR FAIL TO RETURN A CALL. TO THAT END, I WILL BE PURCHASING A CONTACT TRACKING PROGRAM TO ASSURE POSITIVE FOLLOW UP. THANKS TO THE MANY FOLKS THAT HAVE ENJOYED MY WORK AND LET ME PARTICIPATE IN THEIR PROJECTS. DAN KERNAN, HANDYMAN DAN