Culligan Soft Water Service of Wheaton IL

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We had the system installed in late 2011 and it was installed *before my whole house sediment filter* I asked the installer why that was done that way and he had a blank look on his face. The answer I got back after a long awkward pause was that it didn't matter and that this Sulfur Clear filter was going to work just fine. I expressed my concern about the sediment filter not being the first thing the water hit out of the well. He told me that if I have any issues that they would come out and service the system for free since I was renting the system. He left quickly after our conversation. Over the next 1 1/2 years I had 9 service calls because the Sulfur Clear filter head kept getting clogged with debris from the well. Debris that would have been caught by the sediment filter that I had expressed concern about at the time it was installed. That's 9 days of waiting for the service guy and having to deal with getting the time set aside to be here! I knew my service guy on a first name basis! During each service call I brought up the fact about the sediment filter and he admitted that maybe it should have been installed first like I had asked. He then took pictures of the how the system was installed and then told me that Frank Panzeca the owner would get back to me. (Oh the bypass was turned off by the previous tech 2 months earlier so I had no filter for 2 months and I was credited $130 for the screw up) I received a call from Frank the owner and he wanted to come out and see the configuration of the system. I told him to talk to his service tech and he blurted our that he didn't need to.(so he never saw the pictures) The following is what got my goat. Frank tells me to pay my bill for $150 ($130 credit still owed to us) and then I would have to pay for the parts and he will take care of the labor.???? I said Frank how about I pay you $20 and you use that $130 credit? He said no. You cant have it both ways like I was trying to rip him off. Basically he wanted me to pay him to re install the system that they installed incorrectly.Then he admitted that my sediment issue could be fixed by re installing my sediment filter to the front of the line! :o< After about 2 week of trying to understand this mans logic and confusing conversations I was told by Frank that there was really no set way to install the filter and that they were confused as to what type of filter I had in the housing of my sediment filter. I told him all they had to do was ask! The more we talked the more confusing Frank became. All the time saying that his company did nothing wrong. I called the corporate office and they were in agreement but said would not get involved and that they will call Frank. (nothing) So I started to do my homework turns out 2 plumbing companies (that were here for separate issues) and 2 Culligan installers from other locations that I talked to ALL said if the sediment filter is on the system when they install any type of water treatment system its the first in line out of the well. Period. It's there for a reason and will protect all the equipment. Otherwise there's a chance you are gong to have service calls left & right! They would err on the side of caution to protect the equipment. When I confronted him about the information I had learned he became irate and started making comments that all the people I talked to were wrong (2 of them Culligan installers from other areas) and started to comment that I had the wrong water softener in my house and that was proof that I didn't know what I was saying. Again another confusing Frank moment! My softener was not the issue but he has to rant at me about it as if I was an idiot. He them growled that if I needed 25 service calls a month it would be no charge! I don't have the time for one! I replied. Don't you understand that? After that I gave up on trying to talk to this man about correctly installing the system and started to look for a different company. I found Johnsons in Villa Park for much cheaper monthly rate for the same system with an R/O filter Installed (after the sediment filter) and was not surprised to find that on their reviews there were many former CWT Culligan customers that switched. Close to 3 years and I have paid them monthly sometimes I would pay 2/3 months in advance. Its not about the money its about service and common sense not to loose a paying client over pennies. If it was just fixed I would still be a client. I will be calling them to pick up there filters this week. Not in the mood for service call #10.

I've worked with Culligan in Wheaton for over 20 years. The technicians have always been timely, pleasant and fair. Sam, the sale rep that I spoke with, was great. He took the time to re-test my water and explain all my equipment options. There was never any pressure to decide. I did have a problem with the install price after years of having Culligan equipment in my home. They adjusted the price (which was definitely good for customer relations) and we had a deal.

The installer (Frank) was professional, punctual and efficient. Culligan also offers home delivery of salt for a very reasonable price. The system is working very well.

Bought new filters for reverse osmosis water filtration system and was unable to get old filter cases open to replace. Called several companies and Culligan was the only one willing to replace filters on a system that was not their own. While at the house, the technician tried to convince us to change to their system.