Oakwood Electric & Generator

Scheduled the job in the early afternoon, Alex arrived at my residence a couple of hours later, on time. I threw in a second location and more takes. Trouble shooting and problem solving, all done in slightly under two hour, which included following me from one location to the other and a couple of runs to the hardware store. Nice and smooth. These tasks have been on my to do list for 10 weeks. All done in under two hours-Well Done. I am pleased.

The entire project went very well. Betsey promptly scheduled the appointment time and date. Herb arrived promptly on that date and proceeded to review the work needed. He covered his shoes upon entering the house and covered the entire work area. He determined the best way to move the electrical box and wiring. He worked efficiently and finished as quickly as possible. He thoroughly cleaned the area before leaving. The electricians at Oakwood have completed many jobs for me over the past several years and I have always been very pleased with their professionalism and their respect for my home. Oakwood will continue to be my ?go-to? choice for electrical work.

I just bought an older home and I've had quite a few contractors of various trades do different things around the house. I haven't been too impressed by most of them...even the super high rated guys on The List. Oakwood is hands down the best I've had do work so far. They actually asked where I wanted things installed and didn't just assume (seems basic, but I've had a few bad experiences). They communicate exactly what they are doing before the work is done. They did a great job and they actually clean up after themselves. And it's not the cleaning where a broom is run down the middle of the floor and they think they've done you a favor. One guy was on his hands and knees with a vacuum and lifting shoes near the door to make sure none of the dust was under there. I've used them twice and the experience was solid both times. I wish they did other trades, because they're one of the few I trust.

My first time working with this firm and very happy with the results. Easy to work with, professional and prompt. Herb was able to install the coach-lights and even give me tips on their usage. The other outlets were simple installations and he worked fast. Very happy with the quality of the work.

Herb & Arvy were very professional. Conscious of keeping covering on their boots every time they entered the house. Made good, solid suggestions regarding the work we wanted done. Cleaned up after work was done. Would use them again.

Herb was great! Very professional and efficient. I would recommend him to everyone.

They answered the phone personally and were able to get out today while I had problems getting another contractor to even call back. Replaced shorted wiring to pump and determined pump was defective.

Excellent. They were able to start right away. All work was completed as quoted. Pricing was very fair.

They were absolutely great. They were really nice to deal with. Everything went well. They took care of everything. They answered all our questions. Their installers were very nice and very professional.

We were very pleased with this company. They came on a day when we didn't need the heating or cooling system to be on so they could do the repairs. They said it might take up to 8 hours to fix the problem. The workers kept us informed of when the electricity was off and it didn't end up being turned off for the full eight hours. They were very professional and informative and I really appreciated their thoughtfulness. I would highly recommend this company to others.

Fantastic! Professional! On time punctual! Polite! Clean! And, a great price for what was done. Highly recommended.

The electrical lines were not buried properly at all. They did not have the electric wire long enough. They did not have the internet and cable wires long enough and was not a thick enough grade. The landscaper (who was subcontracted by Oakwood) did not complete the job and did not properly fill in the trench for the underground electrical wires. Oakwood electric made the contract based upon Commonwealth Edison owning the utility pole and Rob calculated the length of the electric wire using their standards. The electrical wire did not go up to the utility pole far enough and I had to have another electrical contractor come in which cost an additional $2200. The ownership of the utility pole was not properly identified, the underground Comcast internet/cable/and TV line was too short and was of a thinner grade than Comcast requires, the underground electrical lines were too short, and the landscaper did not properly level off the top of the filled in trench.

Cost was about $4500 -- labor and equipment included. I would rate them an "A" in all the qualities above. It cost quite a bit less than going to a place like Home Depot, since there was no middle-man involved.

Everything went very well. The gentleman was a good communicator, was very professional, and did a quality job in all respects.

They were very professional. They were quick with their follow up and provided a written bid within a week by email. However, their price was higher than the company we used for the work.

They previously completed a home inspection for us before we purchased the property as well. The technician who I worked with was very helpful. He was understanding of what we had wanted to have done and was able to complete everything I had requested. They were really good. My experience with them was terrific.

Had previous installation within past 2 yrs of 20kw triple phase generator for small office building. Crew, when they come, are great and Rob does seem to want to 'make it right'... 'do it the right way'. However last week, for the first time, the generator become non-operational. This is an emergency situation in my opinion that I was willing to pay overtime/double time or even triple-time to just get the service accomplished. The biggest problem with this company is the receptionist that you get when you call --Becky. She she doesn't seem to care or has given up on the business or something. No customer service skills whatsoever. I called her last week on Tuesday AM (~8AM)--> told her our situation with the generator being non-functional. She indicated that they "might be able to get someone out later today, but probably tomorrow." Being patient, I accepted this as possible solution. But in retrospect, I was never offered the option for late night/after hrs work, double time, triple-time, etc. for which I would have paid $$. They are certainly NOT a 24/7 operation and why they have an answering service is laughable. Suffice it to say, they did not come out that Tuesday/first day, nor was there any follow-up call on status that day. The following day/Wed, there was no status/follow-up call from the company all morning. I politely called around 11AM asked Becky where my company/service request was in the queue. She then went out to overtly say that I was being inpatient...that I should realize how hard the guys are working on a then, current installation job. No offer of coming after, or at night, etc. Again I would have paid $$ for this. And notably not just 10 days earlier, another lady/receptionist from their company cold-called me to ask about maintenance service for my parents' generator --> they are 'looking' for business, but when it counts, in an emergency, they're nowhere to be found. Be warned---> they will take your money and perform a nice job on the install, but in a pinch when your generator fails for whatever reason, they're not gonna help you. Best advice to this company is hire one or several new receptionist(s)/coordinators that know how to show some compassion for a customer's plight...and to Never say no to someone who wants to give you money!

Showed up on time, in fact called in advance to let me know they were coming. Took out the double over, experienced a bit of trouble figuring how the undersized wiring was routed through the house but overcame it and were able to upgrade to the required level.

Wow, Rob and his crew were great. Rob explained to me the entire process involved in installing the whole home generator and took care of the permitting. His crew arrived and installed everything in about 5 hours. I was extremely impressed with how clean the were. One vacuumed as the other cut a hole in the drywall. I would highly recommend this company.

Rob was very prompt in answering all my calls and very clear in answering all of my numerous questions. His crew was outstanding in their knowledge and experience with regard to working with all of the electric and gas settings and hook up for a large generator. They had to run the electric and gas lines through my crawl space to get to my gas meter. They put on booties over their shoes each time they came in to do work under my house. I am very pleased with the quality of work and would hire them again.

From my first contact with the office to the visit by the estimator to the crew - everyone at Oakwood was timely, knowledgeable, helpful and professional. The crew was extraordinarily polite, neat, communicative and friendly. They took time to help us determine which circuits needed to be on the transfer switch and explain to us how the transfer switch works. Thank you Oakwood Lighting and Electric Service. I will definitely use you again AND recommend you.

Rob and his crew, including his office staff where great to work with. He spent time with me on an estimate an answered all my questions. He made it easy to work out all the details. I had no surprises and everything was completed just as he said it would be. There was also great communication. I would highly recommend Oakwood Electric, owned and operated by Rob Rheingen to anyone.

This unit was installed by Oakwood Lighting Electric Service, Inc. (now known as Oakwood Electric & Generator). Rob Rheingten and his crew arrived when scheduled and almost finished the installation at the end of the day. During repair work in our subdivision, ComEd's crew inadvertently cut the power. Rob and his crew then stayed at our job until it was completed that day and we had power again from the generator. Rob & the crew followed up with the installation, village permit inspection and all details. We are very pleased with all aspects of their work and attention to detail. Both the generator and Oakwood Electric & Generator are highly recommended.

Once again Oakwood Lighting was extremely responsive. I'm toward the end of a complete bathroom remodel when the general contractor advised me he was unable to properly install the light/fan unit. On Saturday morning I contacted Oakwood Lighting and Betsey responded almost immediately. Alex called me Saturday afternoon and arranged for someone to come on Monday afternoon. Albert arrived around 11:00am to check it out and immediately went to work. He called Alex for the appropriate cover plate/switch unit and they were both done by 1:00 am. I could not be happier!!!!! Albert also pointed out some other electrical issues he noticed that I should to resolve in the future.

Luckily I had my wife send me a picture because they did not follow the city code or their quote. Owner came out and fixed the problem but did not follow the city code for grounding. I think they did not understand grounding requirements even though it was online. I had to go back and do the grounding myself and the city inspector was impressed. Pools are not their cup of tea.