Arco Plumbing

It was good.

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Fixed leaky faucets

Arco is great to work with. I called for an appointment and we arranged a time which worked for me. Arco called the morning of the appointment to let me know the tech was on his way and would arrive at the appointed time. He was pleasant and courteous and the work took approximately 30 minutes and the area was left neat and clean. I will definitely continue to use this company.

I spent about $2000 on the job. They were great. They did what they needed to do. They did not do unnecessary work. The guy was very honest. He did not rip me off. I think the price was fair. I will use this company again in the future.

Arco was pleasant to deal with on the phone and came out with in 2 hours of making the call. Jason was pleasant and diagnosed and fixed the problem. This was an original part that was 30 years old and took him an additional 1/2 hour to remove but he worked through it and fixed the issue. Also replaced the spout as the plunger for the shower was very stiff on the old spout. Everything went well and works great now.

They are very good. They haven't sent the bill yet. They were fine. They came when they said they were going to come and they did what they said they were going to do. They were very neat and we've had no problem since. They were very responsive and very professional. He took his shoes off when he came and we told him he didn?t have to do that. He said no and he treated it like his own home.

Very satisfied. I needed same day installation of water heater and needed to work around another project. Their office was very understanding in fielding the call. They arranged for someone to stop by for an estimate and check status of other project to assess when they could do the work. The worker arrived punctually to check out the situation and provide quote. He told me to give a call as soon as the other workers were gone. When I called to let them know the area was clear for them to return and do the work, they again showed up punctually. Work was friendly, professional, competent, without delay. I was pleased with their work and their cooperation in working with my schedule.

They are knowledgeable and the prices are fair. I was happy with their service and will continue to use them.

Overall it went fine. We had a dripping/leaking shower handle as well as an old concrete utility sink in the basement that was leaking from the PVC pipe that connected to the sink's drain. The drain was completely corroded, which meant that we needed a new sink. Arco came within a few days. Jason, the plumber who came, was very professional - he diagnosed the shower problem quickly, pointing out that the cartridge was cracked. He was unfamiliar with the brand and offered to try to find a replacement, but we told him we wanted to see if it was still covered under warranty, so we obtained the part separately. The sink was also easily diagnosed, and because we told him ahead of time that we wanted a new sink, he was able to install it that day. He did a very nice job connecting the old pipe onto the new sink faucet - contacts were smooth and attractive looking. He bolted the sink to the wall well and also installed a contraption that holds the laundry machine drain tube onto the side of the sink so it wouldn't spray everywhere. The sink installation took maybe 2-3 hours. He tested everything thoroughly before he left. He also spent over an hour with us to describe all of the ins and outs of house plumbing (we are new home owners). And he always wore the shoe covers when walking on carpeting or clean hardwood. The only problem we had was that we were having some water spray onto the floor during washing cycles because of soap bubbles rising from the drain. When I called to schedule the shower repair, I mentioned this to them and the receptionist said that they would take care of it when they came. On the second visit he took about an hour to fix the shower and he also installed a rubber guard on the sink drain to ensure that no more water bubbled up from the drain. He did not charge us for this latter fix, as it was part of the original job. Overall we were pleased with Arco's professionalism and punctuality as well as the quality of their work. I'd hire them again. (p.s. I should add that Jason presumably had to break apart the concrete sink to get it out of the basement. He didn't even leave a speck of concrete dust on our basement floor. I never saw him take the sink out and I still don't know how he did it without making a sound or even a bit of mess!)

Incomprehensible negligence. Replaced a 1/2HP sump pump with a 1/3 HP pump even knowing that the 1/2 HP was struggling to keep up with our flow. In the first major rainstorm, the pump failed to keep up and our basement flooded- a week before we were supposed to list our house. I called Arco, somewhat hysterical, in the middle of the night as the sump pump well began to fill (had been alerted by our alarm system). I called afterward and explained that the sump had failed to keep up and asked them to call me. They never did. Appalling.

Arco recommended Art's Home Remodeling ( 630-936-7969) to do the removal, framing, drywall and tiling repairs. ARCO did the plumbing work (installed new shower basin) Arthur and one helper did the majority of the work. They showed up exactly on time, workmanship was outstanding, completed as promised and at the estimate. I was concerned that the plumbing had not been tested before covering up with drywall; no problem, ARCO's owner came back and tested the connections. FIRST CLASS outfits!

He came and fixed the pipe. I have an old house, so they had to modify things for it to fit. My son also wanted a faucet replaced, but this was a faucet from the 30's. He was able to modify a part to fix that as well. He was in an out within an hour. He definitely knew what he was doing! I would highly recommend them to others.

I called another local plumber (highly rated on Angie's list) who listened to a description of my problem over the phone. He was not familiar with the brand of my shower hardware and seemed disinterested. Arco was very helpful and responsive over the phone. Our plumber was courteous, professional, and reasonable. We will use them again for any other small or large jobs.

We had a quoted price from the office, but the plumber did not know that. He had to call in to get the lower price verified, which went fairly quickly. I'd have preferred they communicate better, though. After that, he started while they brought him some parts and a hammer drill for the brick. He corrected a handyman's bad job of installing the other pump (not on the quote) so he had to run two pipes and then mortar up the hole. He was done in three hours and it's a clean looking job.

After being blown off by the plumber who has done work for me in the past, ARCO responded promptly and professionally. Jason was scheduled to do the work the next day. He arrived promptly at 8:00am (I was given an ETA on the phone of between 8:00am and 9:00am). I showed him the problem which was no problem to him and by 8:20am he was on his way and have had no problems since. Just great!

They were very professional, courteous, priced well and did a wonderful job. It's great to have a quality plumbing company that we can trust and available for all of our future plumbing projects if needed. ARCO is a really good and reputable company.

They are very good. They came out at the time we scheduled, did a great job and were very professional and helpful. They were very honest and responsive. I would recommend them to anyone and will use them again in the future.

The technicians had said they'd arrive between 2:00 and 4:00, and they actually showed up a few minutes early. They were thorough, took time to answer questions, and did a good job of cleaning up the mess.

I had installed a new faucet, and when I went to use the shut off valves I found they were leaking. Arco has an emergency service and they came out right away. They said this was a fairly common problem and they were able to fix it right away. They are very reliable.