Illinois RoofMasters LLC

ABSOLUTELY TERRIBLE - DON'T WASTE YOUR TIME! I am a condo owner and association president for a 6-unit building in Chicago and reached out to Illinois Roofmasters for an assessment on half of the roof which had incurred some weather related damage. Rick Jumpa was prompt in responding, gave great verbal feedback and then confirmed that he would have an assessment with estimate back within 48-hours. I followed up with Rick 48-hours later after no assessment or estimate was received and he proceeded to confirm that he was busy and that he didn't have my email despite having it direct on his cell phone and on my business card. I reconfirmed my email at which time Rick verified that a "John" would send me the estimate. 1-day later, still no estimate and I call Rick again - "John was out and playing catch up" .... 1-week later , still no estimate and I call Rick again and ask for John's direct phone and email at which time Rick confirmed that he would have an estimate back to my by end of day - nothing ever came thru. I followed up with Rick a series of 3-more times and each time he had some form of an excuse to dodge and when I asked him if he even planned to send an estimate, he simply stopped responding. If you're going to go thru the trouble of showing up to perform an analysis, you may as well make a good name for yourself and follow thru with an estimate to the services you provide. More time was wasted on Illinois Roofmasters behalf creating excuses and dodging questions than it would have taken to piece together an analysis and estimate in the first place. I wasted 5-weeks time trusting Rick Jumpa and Illinois Roofmasters to get the job done right and they failed miserably - don't end up in the same boat wasting your time!

unknown

We replaced the roof on our 100 year old house. It had 3 old layers over the original cedar roof so it was quite a job, at least from my eyes. A painter that we trust recommended them for price and quality and they lived up to the billing. They did a terrific job and the cleanup was excellent. Allowing for the intermittent spring rain, it was roughly a one week job. What distinguishes them, from contractors of all sorts, is that they are very nice. If you have concerns, they clearly want to take care of them. They check in with you regularly as to how it is going, and follow up after the job is done. We had some issues with the final bill and they resolved them quickly and professionally. The hispanic crew was also very friendly and service oriented, on more than one occasion asking at the end of the day if it was ok to leave ladders set up and materials stacked here or there. Sometimes their ladders needed to rest on the neighbors yard but they took the initiative to clear this with them on the first day, so we never heard from our neighbors. Tips for dealing with Roofmasters and roofers in general: 1. They will want to work weekends and they will work until the sun goes down and after, so it can be 12+ hours of hammering. If this bothers you, discuss it with them up front. (I understand and am sympathetic to their desire to work when the weather permits, especially given that we got a lot of rain during the time.) We settled on no work on Sundays. 2. Their contract will say underlying roof repairs will be done at $$/plywood board. In our case, for some reason the presence of an old cedar shake roof required the replacement of the entire roof. I feel that they could have ascertained this issue during the bidding process, so cover this if you feel it applies to you; however, as mentioned they resolved the problem professionally. 3. While our contract called for putting the gutters back in place, only upon the start of the work did they tell us that they really needed to be flashed for an extra charge, again which I feel could have been covered in the initial bid. Again, they resovled nicely. Illinois Roofmasters is highly recommended!

They replaced my house and garage roofs and installed a new attic fan.

They did a great job. The new roof held up brilliantly in the recent storms!