Bella Custom Cleaning Ltd

Carpet Cleaning, Upholstery Cleaning, Ceramic Tile,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Family Owned Since 1960! Our Mission and Goal is to provide a Healthy Environment in your Home, Office and Warehouse with a Professional and Pleasant cleaning experience throughout all of Chicagoland with our cleaning services. Established in 1960, Bella Custom Cleaning provides quality residential and commercial carpet, upholstery, drapery, blind, shade and mattress cleaning. We also offer flood restoration cleaning. We follow the number one recommended cleaning methods by all carpet, upholstery, drapery, and blind manufacturers. Serving all of Chicagoland-West and South Suburbs 708-579-3182 Dupage and Will County County 630-960-9422 Northern Cook County, Lake and Mchenry County 847-966-6731 All of Chicago 773-285-0850

Business highlights

64 years of trusted experience
Se Habla Español
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Cleaning-drapery, blinds, carpet, upholstery, tile, mattress, air duct, area rugs and orientals. wood floors, vinyl tile stripping and waxing, Flood restoration, disinfecting and sanitizing, pet odor removal, scotchgard protection, flame proofing drapery.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Zelle

Reviews

4.7950 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
11%
3
4%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 301-325 of 950 reviews

Chris K.
04/2015
5.0
carpet cleaners
  + -1 more
They were on time and the work was great
Description of Work: Cleaned, sanitized and scotch guarded carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$205

Nicala W.
04/2015
5.0
drapery cleaning
  + -1 more
It went really well and they did good work, however, I wish the pricing would have been a little more honest up front.
Description of Work: I purchased the Big Deal for $25 for $50 Worth Of Drapery Cleaning for Jobs over $125

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

KATHLEEN J.
04/2015
5.0
drapery cleaning
  + -1 more
Picked up the draperies at my home. Cleaned and rehung them at my home. Very professional. Took great care when rehanging drapes. Had to move some furniture. Very careful. Would recommend and use the service again.
Description of Work: Cleaned 2 sets of draperies and then rehung the pinch pleated draperies. He also steamed them after hanging.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Terence K.
04/2015
1.0
carpet cleaners
  + -1 more
I didn't get it done because of the additional costs that were involved for my furniture , plus the added cost of gas money that they asked for. It's unfair and because of this vendor I am quitting my Angie's List membership. I thought that the whole idea of Angie's List was to protect consumers form garbage like this!
Description of Work: Never did get he service done because for the additional costs involved. Read the fine print. They charge extra for everything including gas to go to your house!!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$125

Response from Bella Custom Cleaning Ltd
Hi [member name removed], I am sorry you did not like the additional charges, we do not surprise anyone with charges. We have them posted in the deal and verbally discuss them with our customers so there is nothing hidden. We were very patient with rescheduling with you and discussed offering substitutes for your offer. I feel your review of us in very unfair and unfair of Angie's list. The deals are very well priced and you cannot receive something for nothing. We offer professionalism and quality to all our customers. Sincerely, Gary Giovannelli President of Bella Cleaning

Jason S.
04/2015
4.0
carpet cleaners
  + -1 more
I havne't seen the job, but my tenant said they did good work. HOWEVER, I was very surprised when the owner told me there was an additional $15 gasoline / travel charge, which I paid via credit card on the day of service.
Description of Work: Clean three rooms of carpet.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$114

Marilyn L.
04/2015
5.0
drapery cleaning
  + -1 more
I just got new drapes so I haven't needed the cleaning service recently. I was pretty impressed with them. I think I've used them about 3 different times. I don't do it that often because it is expensive. It's dining room and living room and then they charge per pleat. It's a lot of money if you have it done right because they press them. I was impressed because they accidentally shrunk them and he took them back to stretch them and brought them back the following week. He was very conscientious. It took a week. They come and pick them up and then a week later they come and rehang them for you. I would definitely recommend them.
Description of Work: I use Bella for the drapes. The last time was 5 or 6 years ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$525

Jennifer P.
04/2015
5.0
ceramic tile
  + -1 more
They were on time, professional and did a fabulous job!
Description of Work: Cleaned the grout in my tub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$300

Diane W.
04/2015
5.0
carpet cleaners
  + -1 more
I was a little apprehensive about having the sofa cleaned, being Micro-fiber, but it turned out beautifully, looks as good as new! All of the pieces came out better than I dared to hope, as the area rug is getting a bit old and the bench is a favorite of our little Papillon, in fact I think it belongs to him now. I have recommended Bella Custom cleaning to my neighbors as well, and think some may have already called them. I will definitely use them again in the future.
Description of Work: Shampoo: Sofa, Bench, one room wall-wall carpet, one area rug. The vendor serviceman offered deodorizing and scotch-guard. I accepted the scotch-guard treatment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Angeline I.
04/2015
5.0
ceramic tile
  + -1 more
They did a great job and they cleaned it good. They did not charge me more. I would use them again. They worked steady and I thought the price was good for what they did. If I had gone somewhere else it would have cost me double. They called me immediately and set up an appointment and they were right on time when they came. They waited outside for my husband to open the door. They were very professional. They came in checked the room, told me what they were going to do, how long it would take and they worked steady until they were done.
Description of Work: Bella Custom Cleaning cleaned the tile grout. It was a big deal purchase.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Mary S.
04/2015
5.0
carpet cleaners, house cleaning
  + 0 more
Appreciated the call the day before and the call confirming work was completed -- as well as directions about when to remove furniture pads. Cleaning seemed particularly detail oriented -- such as removing vent plates! Added to thoroughness of the job.
Description of Work: Cleaned carpets in a 2-bedroom condo.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Judy W.
03/2015
5.0
carpet cleaners
  + -1 more
Very well. Floor looks great.
Description of Work: Cleaned and sealed grout and tile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

NANCY B.
03/2015
5.0
carpet cleaners
  + -1 more
They were very prompt, they did an excellent job! After they were finished, I saw some spots that were still left, but without any hesitation they came out to fix it. I was very impressed
Description of Work: I purchased a Big Deal from this service provider for carpet cleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro
$99

Elizabeth K.
03/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
No pressure to add more services to increase the price. Efficient, polite, perfect! I recommend.
Description of Work: Cleaned couch and one chair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

susan W.
03/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
We were going to replace these chairs because they are l light cream color and were pretty dirty. I didn't think that cleaning would do the trick, but we received an email about an Angies's List special - any 2 pieces of furniture cleaned for $99 so I gave it a try. The tech (I think his name was Louis) arrived exactly on time. He was courteous and neat. He worked for over an hour on these chairs and the results were excellent! We couldn't be more pleased with the service and will definitely use this provider again.
Description of Work: Cleaned two upholstered chairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Donna J.
03/2015
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
The service had to be delayed three times due to extreme weather conditions. Each time I was called well in advance so I wouldn't have to wait for them. When they did come, they were prompt, professional, and did a good job. i would definitely use them again.
Description of Work: Cleaned my grout in hallway.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Kathryn K.
03/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
All furniture was cleaned to my satisfaction.
Description of Work: Cleaned three pieces of furniture. I hadn't realized the sofa was longer than the special price which increased the overall cost.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Maryann S.
03/2015
5.0
carpet cleaners, house cleaning
  + 0 more
The carpet cleaner came here on time. Was professional, hardworking and pleasant. My carpeting had some terrible cat vomit stains from when she had a food allergy. All the stains are gone. The carpet looks like new. I'm very happy with their work.
Description of Work: Cleaned my carpet in 4 rooms and a hall with stairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

sarah B.
03/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
The couches look brand new.
Description of Work: Cleaned 2 couches

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Susan K.
03/2015
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
Bella responded quickly to my inquiry. We were able to set up an appointment in the time frame I needed. Appointment was confirmed the day prior. The two technicians were on-time, friendly and efficient. My grout was pretty filthy, yet the job was done in less than :90 minutes and they did a fine job. I was pleased with their service and would recommend them.
Description of Work: Cleaned and sealed ceramic tile floor in front hallway, powder room and kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

JANE B.
03/2015
5.0
carpet cleaners, drapery cleaning
  + 0 more
Gary came to give me an estimate within a week of when I called. He could have come sooner but I was trying to coordinate his visit with painting I was having done. He took the drapes and blinds the same day and reinstalled them a week later. When he reinstalled the drapes he also cleaned the fabric finials. The quality of the cleaning was excellent; they even got old water stains out of the sheers. I'd definitely call them again.
Description of Work: Cleaned custom draperies and sheers from my dining room and a pair of duet blinds from a bedroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Barbara T.
03/2015
4.0
carpet cleaners, ceramic tile, floor cleaning, house cleaning
  + 2 more
The 2 men that came were on time and professional. I was just disappointed that the grout did not come clean. It really wasn't any better than before when I did it with my shark steamer. I didn't like that I had to pay $15.00 fee in cash for traveling. That should of state when I hired them. Nothing was said until the night before when they called to tell me exactly what time to expect them.
Description of Work: Clean and sealed small bathroom floor and foyer floor.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$174

Response from Bella Custom Cleaning Ltd
Hi [member name removed], I am sorry your grout on your tile does not look better, but I did say to you over the phone that if it does not come clean it is not because of the cleaning. There are alternatives, you can get it painted or re-grouted in which we do not do this service. Also we did tell you about the gas charge prior to servicing you. We charge this on all our service calls, no matter what sale we run. Thank you for your business, if you have any questions please call me. Gary Bella Cleaning 847-966-6731

Ray C.
03/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They were a day late due to being backed-up, but they arrived promptly the next day in the late morning. They spent all the time necessary to do a good job, and restored the couch to as close as like-new as it probably will get. Not the cheapest out there, but these guys do top-shelf work. I'll use them in the future.
Description of Work: Cleaned a couch that was very expensive with light-colored upholstery after a large dog, a cat, and three kids had made it their mission to ruin it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$120

Joan G.
02/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
It went well. NIce people. They arrived, did the work, and left.
Description of Work: Cleaned a sofa and chair that were used by 3 cats as well as people.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$99

Linda G.
02/2015
5.0
upholstery cleaning
  + -1 more
I wanted a general cleaning. The price was based off the perimeter of the couch and I paid extra for pillows. They were out here for about 2-3 hours.
Description of Work: I purchased a $99 deal for an upholstery cleaning package. They cleaned a white couch and pillows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Diana S.
02/2015
4.0
ceramic tile, house cleaning
  + 0 more
Great service however he showed up wanting more money for gas. I said no because the deal was the deal and there was nothing in there about an additional charge for their gas costs. I had to talk to the owner.
Description of Work: Steam cleaned the grout in 2 bathrooms and then sealed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$149

Response from Bella Custom Cleaning Ltd
Hi [member name removed], We did inform you of the gas charge through phone conversation prior to servicing your tile cleaning. It is not stated on deal, but we do charge a travel charge and set up no matter what deal or sale we run. We will always inform our customers prior to service. Thank you, Gary Giovannelli President of Bella Cleaning, Ltd.

Contact information

9825 W Roosevelt Rd, Westchester, IL 60154

http://www.bella-cleaning.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM


Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
House Cleaning,
Drapery Cleaning,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
Upholstering,
Air Duct Cleaning,
Dry Cleaning,
Blind Cleaning,
Dryer Vent Cleaning

FAQ

Bella Custom Cleaning Ltd is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

Bella Custom Cleaning Ltd accepts the following forms of payment: Check,CreditCard,Zelle
Yes, Bella Custom Cleaning Ltd offers free project estimates.
Yes, Bella Custom Cleaning Ltd offers eco-friendly accreditations.
Yes, Bella Custom Cleaning Ltd offers a 10% senior discount.
Yes, Bella Custom Cleaning Ltd offers emergency services.
No, Bella Custom Cleaning Ltd does not offer warranties.
Bella Custom Cleaning Ltd offers the following services: Cleaning-drapery, blinds, carpet, upholstery, tile, mattress, air duct, area rugs and orientals. wood floors, vinyl tile stripping and waxing, Flood restoration, disinfecting and sanitizing, pet odor removal, scotchgard protection, flame proofing drapery.

Contact information

9825 W Roosevelt Rd, Westchester, IL 60154

http://www.bella-cleaning.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM