Baer Glass Inc.

Never got my estimate. Larry went and measured, still never got my quote. He needed additional info from me, it took me three weeks to respond, so I understand some of the delay. I called at least three times after that info was given, was told Larry had a desk full of proposals that he was working on, they would get back to me. It has been over nine weeks since measurements were taken, still nothing. Happy this is a second home, so not desperate to do this work, but still find it very unprofessional. Baer Glass did install a prior shower door that we were happy with a few years ago, the reason for contacting them for a replacement in the beginning. Moving on!

Baer Glass has done several glass projects for me. I have always had great results with Baer Glass.

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Larry came out for the measurement and was on time, very friendly, and seemed to do a thorough job. About two weeks later my glass was done, and two guys came out to put it in. Again they were on time and friendly. The glass ended up being about 1/8" too big in one corner, preventing it from fitting. They took the glass back to the shop, ground it down, and had it back in my bathroom in about an hour. Very happy with the result; looks great!

good job

WENT WELL

We needed a mirror hung on a remodeled basement wall. The wall had lots of electrical and plumbing connections within it so we were more comfortable hiring the work done. Baer sent out someone within a few days of my initial request. They explained that a local frame shop should make the frame and Baer could then cut the mirror and install it. They were prompt and courteous. We did, however, have some communication glitches. Our discussion of the size of the mirror didn't take into account whether it was inside or outside dimensions. And we were responsible for coordination between the frameshop and the glass company, which created some challenges. As a result, the mirror was bigger than we had intended. It was hung as one would hang a picture frame, so the top leans out slightly. I had pictured it being flush with the wall all the way around. However, the gentleman from Baer was very pleasant and cooperative when I asked him to adjust its position twice to make sure it was just right. In summary, this company was professional and courteous; just be sure you clarify details when working with them.

THey were very efficient and courteous and I will use them again.

Even though we did not end up buying any products at this time we will in the future if we have any replacement glass needs! Our experience was one of a timely, informative and honest appraisal of our "clouded window glass" problem. The company owner, Larry Baer, came out the day after I called, and arrived promptly. The honest evaluation of our deteriorating window frame problem cost Mr.Baer the opportunity to sell us replacement glass- at least for now. He spent 15 minutes explaining the problem we were having, alternate solutions, and companies in the area who could help us fix it right - e.g., whole window vs. glass replacement. In the past (6 years ago) another glaas company had replaced windows for us and not addressed this underlying problem, making these still costly glass replacements only temporary fixes. The knowledge, professionalism, and ethics of Mr. Baer was a refresshing contrast. Although we did not purchase windows from Baer Glass at this time, I can say that the cost of the replacement glass he quoted was less than we paid isx years ago for windows of the same dimensions with that other company. In terms of integrity, professionalism, knowledge, and customer concern I definitely give Baer Glass Inc. the highest ratings.