Tru-Link Fence

They started on time and worked very hard and did a beautiful job.

Salesman was nice; quote was fairly high. I got several, however, and gave them the chance to meet the middle bid, which they did. My one condition was that works needed to kick off and wrap up this month. After making some calls, the salesman got me a new contract that met my needs, awesome. Then I get a welcome letter, with a start date of next month. Yikes. Communication between sales and operations and me could have been smoother (i never got a call back from the office) but I crossed my fingers and the yes! the installers did arrive on time the day I was promised. The fence itself is gorgeous- we love it. The crew did a lot of work in a day and half.

They were great and I liked them a lot.

They weren't able to do the work. They recommended us to use a different company. There were wonderful. I would tell a friend that they are honest and to call them.

Good at first. Came installed the fence quickly. Developed issues with latches and hinges. They came out once tried to fix it. The problem is a design flaw that can be easily fixed. I have called repeatedly and have yet to hear from the. John Bellie was supposed to call..... Haven't heard from them????

Doing business with this company is the worst experience I've ever encountered! They are unresponsive, rude, greedy and RACIST!!!!

It was a frigid monday morning and two men arrived with a truck full of lumber at my office to commence the much awaited Fence installation project.Prior to that,the company had already done the groundwork needed for the installation.I had got the approval from the HOA and they had got the necessary permit from the architectural board of the Village. The project got delayed by couple of months because of the inclement weather .As per the community rules only the Shadow Box Straight style Western Red Cedar fence was allowed. The contractors came pretty early and started cutting the posts as per the plan. The holes were dug and inspected before the posts went in and concrete poured. This was all that was done on day one. Day two also started pretty early and continued with wind chill in mid twenties. All the cedar planks were now fastened to create the shadow box design.Finally the gate was installed and bolts put in to complete the project.The fence looks absolutely stunning and all set to provide us with privacy and lots of playarea for years to come.

I really like the sales guy a lot, however, I saw that they put a wire fence and they did a railing but am not sure if it is the same guy who did it. I have been trying honestly to keep them come back to fix something since July and maybe even before that. We had a fence put in but but the thing wasn't closing properly and it it took me forever to get them out there and this guy in an older gentleman. He's wonderful, adorable and he did finally came out and he said he's going to figure out what they're going to do but he never called me back and tried to chase him down that long.

True link was very professional, punctual, good quality work.

did not contract this job yet.

After visiting the showroom, I requested an estimate on my fence. Wayne arrived and briefly looked at the fence and measured it. He gave me a price written on a business card. I asked him for a price on another brand of vinyl fence and he stated that he did not know the price and would call me the next day. I never heard from him again so I decided not to go with that company. [Estimate Cost $4000.00]

He was on time, and knowledgeable. He was very courteous, professional and knowledgeable about the type of fence we had currently, and made suggestions of how to stop our over-sized gate from sagging. However, their estimate was much higher than the other two we received, so we did not use them.

DO NOT HIRE THIS COMPANY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!When purchasing the fence the sales rep told me the crews were all trained and certified to install the fence by the manufacture. During the installation process i watched the two guys who were installing my fence and they looked anything but trained, in fact one looked like he was just brought to help. I watched the installer beat on the top of a picket with a metal pole to insert it in the fence causing it to crack. he then proceeded to leave it in and cover it with the top rail as if no one just saw what he did. Numerous posts that were installed have scratches and gouges from the installer cutting them on my concrete patio. The installer that came to install my fence and was missing one of my gates. the last problem with my installation was they installed my rear gate with locking mechanism in the alley so the clasping end is in the alley for anyone to just break off with a hammer. the date is now April 30th and my problems have been unresolved, i still have no gate and i still have all the damaged pieces of fencing. I have made multiple attempts to get these issues fixed by talking with my sales rep and I am promised a lot but receive nothing. Please do not use this company learn from my mistake. May 3rd i had the pleasure speaking to DAN from Tru Link fencing who laughed and hung up on me when I was attempting to explain the ramifications of not having a gate when owning two dogs. DAN also showed on the phone his utter dissrespect for me a paying customer. I then spoke to DAVID who is in charge of DAN who explained to me that they do not check the fence components when they recieve them from the manufactuer until they come out and install the fence. This response was to when I asked how you could come and ter down a fence and not have all the parts to put up a new one. also today when showing the crew member the problems I noticed that the top of the rear gate was now coming apart only 3 weeks after installation.

Our previous fence installed by another vendor had lasted 15 years so we called Tru-Link hoping they would stand behind their product. The estimator was scheduled and arrived on time and was very professional but the people calling the shots at the office were not. Not only was the estimate high compared to the contractor that we went with but they wanted to charge us to dispose of the old posts. If this is how they treat a previous client good luck to everybody else.

After missing the first appointment for an estimate and arriving over an hour late for the second, I was promised a written estimate within two days. When that didn't happen, I followed up with a phone call and was promised that I would have my estimate by the end of the day. I'm still waiting a week later. Terrible service!

We are very happy with our new steel fence installed by Tru-Link Fence, Skokie.Before we made our decision, we checked their previous steel fence installationsand we liked what we saw. On one occasion, my husband saw a homeowner leavingtheir house and the owner said they were happy with Tru-Link Fence. We also visited their showroom in Skokie and we were impressed.Their saleman, Bernie, was very patient, knowledgeable and pleasant to deal with. Their workers came promptly at 7:30 AM, took out the old fence, carefully took measurements and proceeded to install the fence.

I was i need for a new fence could not afford wrought iron so decided to go with aluminum which looks like like wrought iron but less expensive. I contacted several companies for an estimate and a friend found an ad for TruLink, I contacted the company and Bob came out for the estimate. The price was in my budget and I thought he was a nice guy and decided to go with TruLink. I discussed with Bob that I need this to be a locked fence, here explained to me that it will cost an additional 125.00 for a lock fence and he explained that the lock is a latch lock and ho it should work. The fence was installed about 2 weeks later, the installers were 2 very nice men I have nothing negative to say about them. The installers also explained the lock and that it isn't really secure, someone can sticktheir hand between the bars and lift the latch(even if you have locked). They told me to contact TruLink and explain my situation, so I did, I spoke with Bob who seemed very upset with the installers and he said he will call me back after he spoke with them. Well he has never called back and I contacted the company 10 times since the fence was installed every time I call I am immediately transferred to Bob's voicemail after 10 messages I stopped calling. I will never do business with this company again. I have contacted Lowes to replace the gate. TruLink is very unprofessional and I would not recommend this company.

I at first emailed Tru-Link on their website, to request an estimate. When two or three weeks had gone by, I called the company to request an estimate. A sales representative returned my call in a day or so, and set up a time to come out. The day after I spoke with this rep, another man called to set an appt. Apparently one was given the phone call lead, and one was given the email lead very late. That was not the problem, though. After the rep came out to measure and give me a brochure, he said he would get back to me in a few days. I told him I was in a hurry, because I wanted the fence up before the first week of October, when I put all my Halloween decorations on display. He said no problem. About three weeks went by without so much as a word, then I called him again. He said he had a family crisis, and although he seemed not to remember me at first, he then said he would get back to me the next week. I never heard from him again, and received a sales call from Tru-Link two months later, which tells me their system in entirely screwed up, my name was lost in their records, and my appt. nothing but a big waste of time. I can understand if someone has a family crisis and needs time off of work. What I can't understand is not handing over that file to a co-worker instead of neglecting the customer all together and losing the sale. I still do not have my fence, which is the very reason I joined Angie's List yesterday. I already found someone and they're coming Monday to give me an estimate. Wish me luck!

Had an estimator at the new address within days of our request. Richard was thorough and explained how they could enclose our yard. I was given different options and had a diagram and estimate in my hand before he left. I did have other estimates that were in the same price range - none of them gave me a follow up call to see if I had made a decision even though I had expressed that we needed the fence right away. I decided to go with Tru-Link only because Richard seemed to know his stuff. Unfortunately, it still took me 3 calls to get this project going. The appointment was set for 10 days later. The team showed up on schedule and they dealt with the local city inspector for completion. The cost was exactly what we expected and the fence looks great. The crew was even considerate enough to keep the yard neat and put the extra dirt dug up where we asked them to.

The services were good. The sales guy was really great. His name was Bob Latour. I would use them again.

They didn't measure or use a string line. They started digging in out neightbors yard. The gate was made incorrectly. We took it anyways but, the company never did call to thank us for excepting a gate that wasn't made correctly.

Initial contact and fence installation went well. Product quality and company professionalism were sub-par.

The installers were on time great at what they do and they were very good at every thing they do .

My husband was quite frustrated with no real time scheudule for when they would arrive or when the work would actually start. No one stayed to find out if we were happy with the completed work. We only reicieved a phone call asking for the remainder of the money. The clean up was fair.

The fence looked beautiful, but a few weeks after they put it in the gate was pulling out of supports so we called to have it fixed. When we called they told us to hammer it in ourself, which I didn't feel comfortable doing. Eventually they came out to fix it, but the guy that came out to fix it wasn't putting things up level. We didn't like the job he did, so we had to have yet another guy come out to fix his job. It finally got fixed and now looks nice.