Constant delays, many of which were because of the crew being pulled to work other jobs, while my basement sat open without walls, to the outside elements. Heavy equipment parked in my yard and left unused for months at a time. The project was to be started in March, and didn't begin til near end of April. Promised 3-4 months. Wasn't completed til November, after contacting the owner of the company and threatening legal action. Was given an initial quote of 70k for the project. Later shown another version of the contract with changes having been made to it and quoting 80k. Later again the price changed and was increased again. Ended up paying out over 125k for the project, not counting the fact I purchased all the fixtures for the bathroom. Also things were left off and not done at all, like the heated floors. Sump pump was added on top of the original specs at my expense, and then not graded correctly for drainage, causing all the fixtures in the basement bathroom to back fill with water, until the pump ejects. Neighbors kept a running calendar of when this crew was actually on site, and they were present less than half the time, during this period. The contractor Matt Cosmo proudly said that many people happily took business cards from him. The neighbors returned these business cards to me later, after stories were shared among them, about this project. I honestly feel I'd have been better off with a pick axe and shovel and taking this project on myself. It certainly wouldn't have taken any longer than this 'professional' had.
Description of Work: Dig through basement, and remove crawl space. Put in exit to back yard, along with bathroom, and replace garage floor.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$125,000
Melissa C.
08/2011
5.0
decks, remodeling, home remodeling, sunrooms
+ 2 more
I had other estimates and they seemed right in the middle. They were not the most expensive or the cheapest. The owner was very easy to talk to and I could call him at any time with any questions that I had and he gave me answers that I could understand. They were here when they said they were going to be here. They left everything nice and clean when they left. They were very professional. I would highly recommend them to anyone. There is more work and remodeling that I would like to get done and I would definitely use them again.
Description of Work: I used Quality Custom Decks to build a four-season room and they did some kitchen remodeling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Shellie A.
01/2011
5.0
decks, remodeling
+ 0 more
The crew did a great job building the deck and the patio, making sure everything was done to our standards. We love the deck and patio and hope to use them to finish our basement.
Description of Work: When we purchased our home it came with an 8x8 deck that didn't suit our needs. We wanted a large deck that allowed for entertaining large groups but didn't obstruct our view of the forest preserve. We didn't want your average run-of the-mill deck either. For the deck we used Trex and tempered glass for the handrails because we didn't want any posts obstructing our view. We added lighted cornerposts and in stair lighting for ambiance. It looks beautiful! Underneath the deck we added a concrete patio with a stamped edge and underdeck roofing so we can enjoy the patio in the rain or sun.
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Service Categories
General Remodeling,
Decks and Porches,
Sunrooms and Patio Enclosures,
Kitchen and Bath Remodeling
FAQ
QUALITY CUSTOM DECKS is currently rated 3.7 overall out of 5.
No, QUALITY CUSTOM DECKS does not offer free project estimates.
No, QUALITY CUSTOM DECKS does not offer eco-friendly accreditations.
No, QUALITY CUSTOM DECKS does not offer a senior discount.
No, QUALITY CUSTOM DECKS does not offer emergency services.
No, QUALITY CUSTOM DECKS does not offer warranties.