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Midwest Salt

Water Filtration and Softening, Mulch and Topsoil, Delivery Service

About us

Customer service is not our strategy, but is our way of life! We deliver our products where and when you want them, on-time and at the best value. There is a service crisis throughout the world, but remember you should never settle for less. All of you like our other 3,000 customers deserve great service! More than 98% of our customer's surveyed are extremely satisfied with our products and services. Contact us about our special promotions for salt delivery to your softener, mulch delivery to your gardens, and a water softener tune-up.

Business highlights

38 years of trusted experience

Services we offer

We repair and install water softeners and ro systems at reasonable prices.... We deliver water softener salt to your door or to your softener......, bagged mulch to your gardens......, firewood to your bin....., as well as ice melt.

Services we don't offer

None

Amenities

Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.38 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
25%
3
0%
2
0%
1
13%


Rating CategoryRating out of 5
quality
4.9
value
4.0
professionalism
4.3
responsiveness
4.3
punctuality
4.6
Showing 1-8 of 8 reviews

Roger S.
05/2017
1.0
mulch, water softeners
  + 0 more
Good quality mulch. However....Midwest Salt shorted my residential mulch order. I ordered 8 yards. They delivered between 4.5 and 5 yards. I contacted Midwest Salt to politely inform them of the shortage. I offered Midwest Salt an opportunity to send a representative to come walk my property so they could see that they indeed shorted the order. The Midwest Salt representative said he would look into the issue and follow-up with me. He did not follow-up with me. Buy your mulch elsewhere...the dollar or two you save per yard at Midwest Salt will be offset by not receiving your order in full.
Description of Work: Good quality mulch. However....Midwest Salt shorted my residential mulch order. I ordered 8 yards. They delivered between 4.5 and 5 yards. I contacted Midwest Salt to politely inform them of the shortage. I offered Midwest Salt an opportunity to send a representative to come walk my property so they could see that they indeed shorted the order. The Midwest Salt representative said he would look into the issue and follow-up with me. He did not follow-up with me. Buy your mulch elsewhere...the dollar or two you save per yard at Midwest Salt will be offset by not receiving your order in full.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
5.0

$270

Cindy F.
06/2015
5.0
water softeners
  + -1 more
unknown
Description of Work: They do a great job.
Rating CategoryRating out of 5
Yes, I recommend this pro

Thelma P.
05/2015
5.0
water softeners
  + -1 more
unknown
Description of Work: Have used several times. Always professional, prompt, courteous, efficient

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Debra W.
03/2014
5.0
water softeners
  + -1 more
I have used their delivery service for years. It's always been on time. I called them and set an appointment for the delivery. They had to juggle their schedule to meet my need for a Saturday delivery. The delivery man came on time and carried in the 36 blocks to my basement and checked the timing on the water softener. He filled up the salt container and stacked the rest of the blocks in a convenient place. It's very convenient.
Description of Work: Delivered 36 twenty-five pound salt blocks, loaded some into my water softener and stacked the rest for later use in my basement. Also checked that my water softener's timer was correctly set for time change due to daylight savings time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$211

Kevin M.
05/2010
4.0
water softeners
  + -1 more
Poor. This took me a week to get done when for the last 15 years I've used them and all went smoothly. Unfortunately, the wonderful gentleman who owned this place retired and moved west. Ever since they sold the business to someone who moved it to Batavia, it has been a challenge get orders planned and executed properly. Very disappointed to see a great business become just average. That said, they do deliver all the way to the softener in the basement so I will continue to use them despite the challenges I've had with this outing a the last few.
Description of Work: Called them up for my usual every 6 months delivery of salt to my softener. We talked extensively to pick a day for server deciding on Saturday with specific after lunch or later morning delivery time planned. They were to call 20 minutes before they were to arrive. We waited for them all afternoon, they never showed. Called them the following week to ask why they didn't arrive, suspecting a date mix up, person I spoke to said we were not scheduled for last Saturday or next Saturday :-( So, they found the guy who scheduled us who "left the paperwork on his desk" and said we were scheduled for next week. We weren't wasting another Saturday so we scheduled an early Thursday morning. They arrived that morning and all went well that morning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$225

Kevin M.
12/2009
4.0
water softeners
  + -1 more
Fairly well though they've become less reliable recently as the business was sold and has relocated. Their delivery times are now more difficult to coordinate and phone ordering which used to be trivial is now troublesome. I will continue to use them but the service is declining :-(
Description of Work: Delivered water softener salt to my basement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$250

Kevin M.
06/2008
5.0
water softeners
  + -1 more
They first delivered salt to my home when I bought my home 15 years ago and continue to do so today. They are fantastic.
Description of Work: Midwest Salt delivers salt blocks to my basement and has for about 15 years. They deliver about twice a year with 20-25 50 pound blocks. I've used no one, but them and would recommend them to anyone. They have recommended contractors for service to our softener also. We have been happy with the company they recommended and they continue to service my softener when needed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

AMY P.
10/2006
5.0
water softeners
  + -1 more
The employee that came out was very helpful and insisted upon carrying the salt blocks to our basement near the softener, as well as stacking them. Reasonable price and included a free education about how our particular water softener works. Very quick response time and professional service.
Description of Work: Ordered lots of salt blocks for the water softener.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$124

    Contact information

    1300 W Washington St, West Chicago, IL 60185

    www.midwestsalt.net

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    7:00 AM - 2:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Water Filtration and Softening,
    Mulch and Topsoil,
    Delivery Service

    FAQ

    Midwest Salt is currently rated 4.3 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Saturday: 7:00 AM - 2:00 PM

    Midwest Salt accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Midwest Salt does not offer free project estimates.
    No, Midwest Salt does not offer eco-friendly accreditations.
    No, Midwest Salt does not offer a senior discount.
    No, Midwest Salt does not offer emergency services.
    No, Midwest Salt does not offer warranties.
    Midwest Salt offers the following services: We repair and install water softeners and ro systems at reasonable prices.... We deliver water softener salt to your door or to your softener......, bagged mulch to your gardens......, firewood to your bin....., as well as ice melt.
    None

    Contact information

    1300 W Washington St, West Chicago, IL 60185

    www.midwestsalt.net

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    7:00 AM - 2:00 PM