Glamour Services LLC

Do NOT use this company. They robocalled us to provide gutter cleaning. Since we needed the service, we accepted. They promised hand cleaning of gutters with full clean up afterward. Instead, their provider blew the gutters out and left debris all over our yard, patio, and roof. We tried to work it out with them by phone, but they never called back. We disputed the charge with our credit card, and during the dispute, Glamour completely lied about how "satisfied we were." Totally fraudulent!

I was very pleased with the pricing. It was a cold call. I set it up for a few days later. They came right when they said they would. They did it right away. They were great.

I can only wonder how many people have had their gutters cleaned in the past and wondered, "Did they really clean them?" Well, I found it odd that the worker from GLAMOUR SERVICES finished our 3-story home in under 15 minutes. Without boring you with details, I decided to go up on a ladder to check on one side of our house. The gutter was LOADED with leaves (see photos). I immediately called my bank to stop payment. Even worse is when I called the company to complain, the office manager said that she found it hard to believe that this happened since this man who "cleaned" our gutters is often tasked with training other workers. She then said, "He must have done the wrong house" though he was parked in my driveway. AMAZING! Lesson learned? Ask for photographic proof that your gutters were cleaned and only work with companies who are ethical and hold dear the belief that the customer is always right!

I have received numerous calls from this company with "we will be in your area and offer free estimates" . I called and the price quoted was 394.00 for all 3 services if I could do it the next day. I agreed and they came out about 11 the next day. Being on time was the only thing going for them. It had started to rain and the one guy said oh we have worked in worse. Needless to say it was a disaster from start to finish. The worst job of power washing I have ever seen. They did not do any of the white trim on the house and left cobwebs under the soffits. No sills were wiped on the windows and when he blew the gutters there was black debris all over my white fence. I asked if he was going to clean that and he said I have already put the equipment away. I'll wipe it down. Not done. I called and complained and the woman said they would be out this morning to fix everything. Well he was here argued with my husband that he knew how to power wash. My husband pointed out what wasn't done. He wiped one of the window sills, did not power wash under the soffits and wiped the fence. He was here a total of 10 minutes! I would never use them again and would caution anyone that when something sounds to good to be true(price wise) it usually is. Terrible job and terrible experience!

This company has repeatedly robocalled my home phone, which is on the federal do not call list. I have reported them to the FTC, and suggest that you do not do business with a company that uses disreputable marketing tactics.

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I asked them for details on where they are located and who the owners and they refused to provide any info. I looked them up and the owner has recently been charged with fraud for double-billing many customers and generating fake checks to bill clients multiple times.

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The guy who came out was good. He worked fast and was nice and polite. I told them I wanted someone senior so maybe that is why they sent him. I had told the company that I had wanted screens done, but they didn't indicate that to the guy here. BUT, he did do them for me anyway, but was not happy that they did not communicate that to them. More importantly, my check of $194.00 was put through two times by the company. Once as an electronic payment and again someone tried to cash the paper check. Wow! Really!! We are now dealing with the bank to get our money back--not the entire amount just the double dip. I gave them an "F" for price and professionalism just cause they tried to bilk me out of more money by cashing my check twice. BUYER BEWARE this is happening and if you use their services.

Glamour Services needs to be under the buyer beware category. DO NOT USE. It was an absolute disaster and a nightmare situation. If we could sue them we would. I would hate for anyone else to end up in the same situation. It was a horrible experience. I would hate for anyone else to get stuck like we did with this horrible company. It was so bad we sent them away. What happened was they clearly used subcontractors. The guy on the phone was very nice and tried to right it the first time. They called that morning and said they were having a special and will be in your area. It will be this price if you do it today or tomorrow. I said "okay, well sure, why not." The windows were dirty and it would make some sense to do it. I agreed and they said someone would be there between 11 and 12. He called and said he was on his way and I said great, wonderful. He shows up, rings the doorbell, and then said how much did he say I was going to wash these windows for? and I told him and he said "what!, I am not washing these windows for that that is ridiculous." He said he wasn't doing that and wanted to call the guy. I said fine be my guest. He had major attitude about it. He called the owner and the owner told him something or other and then I said to him "I really didn't need my windows washed that badly and forget it. Never mind. If you don't really want to do it then just leave." and he said "fine" and stormed off. The guy called me back and said "please, please, please. I am going to send somebody else out who will be much better about this and I am going to honor the price from last year." He said "it's not a problem and he was sending out a better person who will be polite and really great." I said "okay, sure why not." He said the guy would be there in an hour and a half. The time goes by and the next guy shows up and he does the exact same thing, but way worse. He says "wait a minute, I am supposed to clean 58 windows for $179." I said "yes, according to your boss." He said "did he give you a horrible job the last time?" I said" he told me he was going to price match and I had the price I paid last year in front of me and he said he would honor it. Give him a call." He said " nope, nope, nope, that is fine." I said "fine go ahead." He didn't realize I had the window on my second floor opened so I could hear him outside. He was below on the driveway and the next thing I hear is him screaming at his boss on the phone and dropping multiple swear words and expletives. I look up out of the window and I am trying to ignore it. Then all of the sudden I see his girlfriend show up. He is cursing like a sailor to his girlfriend about it and using a screwdriver to pop the screens off of my house. 2 of which bent and broke. I go outside while he is swearing and I said "excuse me" and he said "yes" I said" my window was open and I could hear absolutely everything you just said and what made it worse was that my kids were inside with me and they heard the whole thing too." So my kids heard him call me a cheap bitch, stuck up, and whatever. and all I said is I had comparative pricing. He went white and said "please don't call and please don't get me in trouble." "It is not bad enough that you are swearing in front of my 3, 6, and 9 year olds but you have also managed to break 2 of my screens. Get off my property." I called the owner of Glamour Services and he was very apologetic and was going to try and send somebody else out and I said I didn't want him to send anybody else out to my house I want you to repair my screens. He told me to take them to my local Ace Hardware and I said okay. He said he had a deal with the local Ace Hardware, so I took them over there and no such deal existed. So we tried to call and say that Ace Hardware didn't know who he was and that they weren't going to repair the screens for free. He was like "well, ummm, let me call you back." He never called back. Then they had the audacity to call like 4 more times to see if I would be interested in window washing services. Every single one of those times I told them "no, you did a horrible job and this is what happened. Take me off of your mailing list and do not call this house again." They called just as recently as 3 weeks ago. Probably like 2 weeks ago. They have yet to remove us from their call list, they have yet to fix the screens they broke, and they have yet to send a letter of apology for the multitude of swear words that were dropped on my front lawn and heard by my kids. They didn't actually do anything except break things and create hostility. I really hope nobody uses them. I would give them an F in every single category. DO NOT EVER USE THEM. They are a disastrous service, they don't stand behind their work, they don't repair what they break, and they don't stand behind the offers that they make.

See above. Terrible.

I hired Glamour Services, LLC located in Wheaton, IL to clean my gutters in early 2010. This turned out to be a big and costly mistake for me and my family due to the countless holes which were punctured in my brand new gutters by this company. Glamour Services refuses to respond to my attempts to speak to them regarding the horrible and unprofessional service they provided. After trying to contact them on countless occasions by telephone, email, a personal visit, and US mail, I have not been able to get any offer from the company to assist in solving this problem or even in coming to look at the damage. I have since been forced to hire an outside contractor to come in who determined the gutters were unsalvageable and needed to be replaced. I find Glamour Services to be highly unprofessional and I would recommend everyone steer clear of this company.