GRAND APPLIANCE CO

I have a rental unit in Wadsworth and my tenant informed me that the fridge had stopped working. I called five places listed on Angies List to see if they could come out and look at the fridge. Only two called back, and one of them informed me I was too far out of their service area. I appreciated those responses but no one could come same day. I bought this fridge only 6 years ago at Grand Appliance in Waukegan so I figured I'd call them back to see if they could service it. They came out to the unit about 5 hours later (4:00 pm) and diagnosed the problem within 5 minutes. I cannot remember the name of the part but essentially it's the starter for the compressor. He replaced it, then discovered the thermostat blew as well. He didn't have the part but ordered it and it came in 3 business days later. He came out again that day around 4:00 and replaced the broken thermostat and the fridge works like new again. The only downside to Grand Appliance is that they have a non-refundable $99 fee to come out and look at your fridge. If they come out and tell you that it's beyond repair you still pay $99. So that jacked up my price a little bit but I was willing to pay it since I needed it fixed fast and no one else seemed interested in my business. He was very friendly, punctual and courteous. I highly recommend Grand Appliance to repair your broken appliances

I CALLED IN THE AM AND CONFIRMED. SAT AROUND ALL AFTERNOON -- CALLED A FEW TIMES AS IT GOT LATER & LATER. WAS TOLD 3 TIMES "YOU'RE NEXT". SAW THE TRUCK DRIVE BY. THEY CAME AT 8:30 PM & NO APOLOGIES & NO EXPLANATION. I COULD HAVE WORKED!! I HAVE CALLED THE STORE 3 TIMES & LEFT MESSAGES ON THE MANAGER'S VOICE MAIL. NEVER EVEN CALLED BACK. I'LL USE A DIFFERENT STORE NEXT TIME. WHAT A DISAPPOINTMENT.

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