Aqua Doctor Plumbing

Plumbing, Drain Cleaning, Basement Waterproofing,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Aqua Doctor is a family owned and operated business, We provide plumbing, sewer and basement waterproofing services. We pride ourselves in quality workmanship and customer satisfaction. We would love the opportunity to earn your business and be your lifetime plumbing and waterproofing specialist.

Business highlights

27 years of trusted experience
Emergency Services Offered

Services we offer

We are a full service plumbing company. We also offer sewer cleaning, inspections and repair as well as drain cleaning and basement waterproofing services.

Services we don't offer

ask for details

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.899 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
1%
3
0%
2
2%
1
10%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 76-99 of 99 reviews

Jeff S.
10/2020
5.0
plumbing
  + -1 more
Very well nice job
Description of Work: water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

EDWARD S.
08/2020
1.0
plumbing, basement waterproofing
  + 0 more
never heard a word from them.
Description of Work: needed to have washing machine shut off valves replaced.
Rating CategoryRating out of 5

Response from Aqua Doctor Plumbing
This is absolutely not true. We have call logs showing that we contacted you August 1st at 5:58 p.m. and 5:59 p.m. The first time it rang twice and hung up. The second time it rang 4 times and hung up. We have screenshots of this call log if you would like us to send it to you, but we did try to contact you twice.

Janet M.
08/2020
5.0
plumbing, drain cleaning
  + 0 more
Great! Friendly service! Fast!
Description of Work: drain cleaning

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

JEROME Z.
06/2020
5.0
basement waterproofing, drain cleaning
  + 0 more
Fne----------
Description of Work: Basement floor drain rodding

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ross T.
03/2020
5.0
plumbing, drain cleaning
  + 0 more
Excellent!
Description of Work: Clear a clogged drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Scott V.
01/2019
5.0
foundation repair
  + -1 more
Great work and would hire them again.
Description of Work: Crack repair in basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kevin T.
11/2018
5.0
plumbing
  + -1 more
Aqua Doctor rocks. Chris was able to fit me into his schedule today. He fixed both issues and explained everything. He also provided preventive care and maintenance tips to potentially avoid the issue in the future. Very personable and long-term oriented in his customer philosophy, and pricing was very fair. Highly recommend!
Description of Work: Blocked kitchen drain and kitchen sink leak

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Wayne H.
11/2018
5.0
plumbing
  + -1 more
They arrived on time and were able to find the problem and fix it the same day at a good price. Would use again for any plumbing problem.
Description of Work: Fix the toilet and drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sandra B.
09/2018
5.0
plumbing
  + -1 more
Crawl space flooded they were responsive and professional. Helped so much and cared about our crisis
Description of Work: Replace sump pump

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Penny P.
09/2018
5.0
plumbing, basement waterproofing, wells, gas leak repair, foundation repair
  + 3 more
Wonderful. We were moving into our new home and found the basement flooded. We needed to find a company to waterproof the basement and came across Aqua Dr. They're price was much better than the other companies we found and they're work was phenomenal. Shortly after, we found a gas leak and they came straight over (in between other jobs) to help fix the gas leak. Both times they worked quick, cleaned up very well, extremely friendly and if I had any questions after they finished, Chris was just a phone call away for help. I would definitely hire Aqua Dr again
Description of Work: Waterproof basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,800

Brian S.
09/2018
5.0
basement waterproofing
  + -1 more
Excellent service
Description of Work: Flood control

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Taylor T.
08/2018
5.0
plumbing
  + -1 more
I called around to get quotes and they had a great price. They were very professional and quick to respond.
Description of Work: I am the manager at Subway and they came out and routed the toilet that was clogged

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Judee R.
08/2018
5.0
plumbing
  + -1 more
Fairly price and trustworthy.
Description of Work: The routed the basement drain for me. I have used him several time over the years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ROY F.
08/2018
5.0
plumbing
  + -1 more
Chris and his two helpers did a great job in diagnosing the problem and finding the most economic and efficient way in fixing the problem. Instead of doing a costly repair of replacing the faucet and pipe, they were able to repair it with a gasket repair kit. I called them late on a Weds. afternoon and they said that they would be there between 7 and 8 the next morning. They came at 7:15 and were focused on fixing the problem and had it fixed within 1 1/2 hours. They had to go to Lowes to get a part but that didn't slow them down.
Description of Work: repair leaky outside faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Timothy G.
05/2018
5.0
plumbing, basement waterproofing, wells, drain pipe, gas leak repair, sewer cleaning, drain cleaning, foundation repair
  + 6 more
We were extremely please with Chris. We approached the project with baby steps. After an initial jet & camera of our current drain & floor tile we learned we had a blockage (which is why in heavy rains we were getting water & mud coming up). We then hired him to open a section of concrete to expose the drain tile and fix. This lead to the exposing a serious problem and we went further and had Chris replace the drain tile, add a new sump pump & tie into existing to create a "back up". Although it ended up costing us about $9,000 we are at complete ease knowing our basement is dry now! We will only be calling Aqua Doctor for any of our plumbing issues in the future.
Description of Work: Fix and replace drain tile in basement, add another sump pump

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Karen A.
10/2017
5.0
plumbing, basement waterproofing
  + 0 more
We hired The Aqua Doctor and they did the work. Last Saturday (October 14, 2017) was the rainiest 24 hour period in recorded history and we don't have any moisture or seepage in the basement. We are very happy with the work performed.
Description of Work: We had seepage on basement walls. They came in and said what needed to be done and beat the price of the two big waterproofing company by thousands of dollars.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Amanda P.
02/2016
5.0
plumbing
  + -1 more
We originally had him come out for a consultation because we needed an iron filter. He gave us an estimate for that work, but also discovered that our water softener was old and needed to be replaced as well. His cost estimate was accurate and he was able to come a few weeks later and install/replace in one day. I'm very pleased with the work that he did I would hire him again if I had any other water issues arise.
Description of Work: We had a water softener replaced and and an iron filter installed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Jocelyn R.
07/2015
5.0
foundation repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$400

Julie L.
03/2015
5.0
plumbing, basement waterproofing, foundation repair
  + 1 more
There was water coming in the basement so we called a plumber first and he said it wasn't anything he could fix. I don't remember who told me to call Aqua Doctors but I did. They came out right away told us the problem and came the next day to fix it. Cody did a great job. No problems since they have been out.
Description of Work: Seal foundation crack.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$380

Terrie L M.
12/2014
5.0
plumbing
  + -1 more
Life is good no complaints
Description of Work: Re- route the Sub Pump water exit from inside the house out to the lawn

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$900

COLIN C.
08/2014
5.0
plumbing
  + -1 more
It went pretty well. Although we will see after the some good rain. There was significant leakage into basement. Everything seems to be repaired. The owner of the company seems to be a good dude. Seems to really have the best interests of client at heart. One of his assistants however, rubbed me and a buddy of mine the wrong way. My friend and I met his assistant at different times and came to the same conclusion. You really felt you had to examine everything this guy said since you felt for sure was BS'ing you. That was the only downside of working with Aquadoctor. I would be surprised anyone dealing with his assistant would feel differently.
Description of Work: Repaired 13 leaks in basement and completely redid a drainage pipe in a window well

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

peggy A.
04/2014
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: We had a serviceman named Ray come to our home and rod out our sink and pour some de greaser down it. He was very informative and friendly. We would call this company again.

Rating CategoryRating out of 5
value
4.0
punctuality
5.0

Yes, I recommend this pro
$180

JEFF C.
12/2012
5.0
drain pipe, plumbing, basement waterproofing
  + 1 more
It is true that unexpected problems bring out the true character of a man making me all the more glad I hired Chris. What seemed like a very simple and straightforward two day job turned into a nightmare due in no part to Chris. I live in a townhouse and back in the 70's when they were built the building codes allowed for electrical service to share the same trench as the sewer lines. This necessitates having Comed energize the power coming into the house. First day seems to be no problem. Comes and turns off the power. A few hours later my neighbor comes over and says his power is also off and he was not happy about it. Turns out that in the 70's builders could also do something called "piggybacking" where the main electric comes into one house (mine) and the next house feeds off of that line instead of having their own single line. Chris calls Comed to turn on the power that evening so my neighbor would not complain and initially they told him it would be a one week wait to turn the power off again. Chris got it narrowed to 3 days. Next time Comed came to turn off the power they were several hours later than promised causing Chris and his crew to be idle at the job site with nothing to do and also causing them to not be able to complete the job without the need to turn the power off once again. This time Comed made us wait a full week. They are the most non customer focused company I have ever dealt with. Throughout this frustrating time Chris kept a good sense of humor and handled both Comed and my neighbor for me. I sincerely believe that other companies would have tried to shift the burden of dealing with Comed and my neighbor to me and tried to charge more because the crew was not able to work or go to a different job site. Chris did no such thing and in fact used the idle time to do some free items such as fully sealing and waterproofing my window wells. When the job was complete he took a video of the repair and gave me a written lifetime warranty on the work he completed.It was only upon completion that he asked for payment. All of the other Angie's List companies I received quotes from wanted a 50% deposit before starting the job. Thank you Chris for a job well done! You will be the one and only plumber I call for future plumbing issues.
Description of Work: I had a sheared overhead sewer line where the pipe exited my foundation wall in the basement. Chris from Aqua Doctor came the same afternoon I called to give me an estimate. Although I had a few estimates from other companies I was impressed by how thoroughly Chris explained what had happened, why it happened, and the consequences of postponing the repair until the spring. He used no scare tactics, did not knock the competition, and was a very likeable and professional individual. I also liked the fact that he wore a uniform. Unlike some of the other Angie's List companies that gave me a quote Chris's bid included pulling a building permit and calling JULIE to have the electric, gas, cable, etc marked. The most surprising thing for me was that he was several thousand dollars less than the other bidders. I told him this concerned me a little bit and he explained that he was making a fair profit and that his main goal was to not take advantage of a customer at a vulnerable time. Most customers in my situation require immediate action as their sewer line has no flow after a shear. I still had partial flow and therefore not quite as vulnerable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Chris R.
12/2012
5.0
drain cleaning, plumbing
  + 0 more
It was a great experience with this company keep up the good work.
Description of Work: I initially called the Aqua Doctors out for a leak in my laundry room. They arrived on time and gave me an accurate estimate on the repairs. I called them back to perform the repairs and they fixed the problems as quoted. Chris is a great plumber and I will use Aqua Doctors for every plumbing job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Aqua Doctor Plumbing
Hi, We at Aqua Doctor wanted to thank you for the great review, and the opportunity to be your plumber of choice

Contact information

1304 Eastview Dr, Waukegan, IL 60085

www.fixalltheleaks.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day


Licensing

Bonded

Insured

Licensed*

Trade License Number
058-196546
Trade License Locale
Illinois
Trade License Authority
Illinois: Plumbers
Trade License Expiration
04/30/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Basement Waterproofing,
Sewer Cleaning,
Excavating,
Drain Pipe Installation,
Natural Gas Lines,
Wells and Pumps,
Water Heaters

FAQ

Aqua Doctor Plumbing is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Aqua Doctor Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Aqua Doctor Plumbing offers free project estimates.
No, Aqua Doctor Plumbing does not offer eco-friendly accreditations.
Yes, Aqua Doctor Plumbing offers a 10% senior discount.
Yes, Aqua Doctor Plumbing offers emergency services.
Yes, Aqua Doctor Plumbing offers warranties.
Aqua Doctor Plumbing offers the following services: We are a full service plumbing company. We also offer sewer cleaning, inspections and repair as well as drain cleaning and basement waterproofing services.
ask for details

Contact information

1304 Eastview Dr, Waukegan, IL 60085

www.fixalltheleaks.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day