It went great. We are still happy with the finish. The cabinets are a cream with a coffee glaze, it looks awesome. They were originally oak. For the island they did a chocolate. The bookcases were matched to the kitchen and for the interior, she did a faux stone finish, which looks really cool.
Description of Work: They refinished all of our kitchen cabinets and island, as well as a bookcase in our family room.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$8,000
Michal G.
03/2008
1.0
furniture repair
+ -1 more
They did a good job cleaning and refinishing the kitchen cabinets which now look cleaner and fresher. Unfortunately in the process they caused considerable damage: they ruined the veneer on one panel, broke a hinge, left stains on walls and the inside of cabinets and where they tried to clean it up ruined the wall paint. Wendy refused to take responsibility for the ruined veneer claiming that it was ruined before, which is preposterous; she promised to replace the broken hinge and clean the stains but it is now three weeks that she finished the job and I am still waiting. She made me pay her in full before I had the chance to see the finished work thus leaving me with no recourse, except writing this report.
Description of Work: Did a "face lift" for old oak kitchen cabinets
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,075
Response from THE REFINISHING TOUCH, LTD
The member was in the process of remolding her kitchen, ie: the floors & counters. The condition of her 30 plus yr old kitchen cabinetry had several coats of dirt & some type of oil which they applied over the dirt, making our job a challenge from the start. Part of our agreed "Face Lift", was to strip 2 upper cabinet doors which were previously stained the wrong color. Which we stripped twice b/4 she approved of the color. When we took the doors down from the frames the hinges fell apart. After careful inspection noticed that the hinges were previously broken & been glued back together. As a curiosity to her, not only did I point out the defect to her but went a step further to try to get replacement hinges for her. Because these hinges are obsolete, I found a source in Vernon Hills, IL which had a hinge that would fit her existing holes. This resulted in time & expense considering she lives in Evanston my shop is in Wauconda & Vernon Hills is the source for the replacement hinges. In the end the replacement hinges didn't fit. Currently I'm waiting for a shipment of the new original hinges to arrive from NC. There was also a timing issue with her, she wanted the cabinets finished b/4 her flooring people came back for a retouch which resulted in an evening session on her cabinetry when she was going to be out of the house so, we settle on the bill b/4 I was completely finished which she agreed to. Regarding the veneer panel I didn't do it but I will fix it at her expense.
SARA R.
04/2007
5.0
cabinet refacing
+ -1 more
Beautiful job; professional staff, extremely detail-oriented. Calls were returned quickly, questions answered. I had them back for a second job.
Description of Work: Sanded and painted kitchen cabinets (from light oak to cream color). Also repainted metal hinges.
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Service Categories
Cabinet Refacing and Refinishing,
Furniture Refinishing and Repair
FAQ
THE REFINISHING TOUCH, LTD is currently rated 3.3 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
THE REFINISHING TOUCH, LTD accepts the following forms of payment: Check,MasterCard,Visa
Yes, THE REFINISHING TOUCH, LTD offers free project estimates.
No, THE REFINISHING TOUCH, LTD does not offer eco-friendly accreditations.
No, THE REFINISHING TOUCH, LTD does not offer a senior discount.
No, THE REFINISHING TOUCH, LTD does not offer emergency services.
No, THE REFINISHING TOUCH, LTD does not offer warranties.
THE REFINISHING TOUCH, LTD offers the following services: REFINISHING SERVICES FOR WOOD FURNITURE & KITCHEN CABINETS.