PETER SNELTEN & SONS INC

Excellent.

As expected

Very professional and efficient.

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a nightmare

e.us

Very smooth installation which included replament of old sch 40 service pipes from foundation to house main. New pressure switch (including adjustment to raise pressure), pressure gauge and tank drain. Removed old pressure tank with what must have been 300 lbs of sediment. Work area was left clean.

We changed our pump from a ¾ horsepower to a 1 horsepower and had it lowered from 180 feet to 200 feet. When they were done, I asked Mark about chlorinating the well. He said it was easy to do and that I could do it by following the instructions on their website. I told him that I had wanted them to do it but I would try doing it myself. Luke asked if I wanted to have them put in their chlorine but I said I thought I could handle it. I asked Mark if there were any tips he could give me and he told me to pour the bleach down the side of the casing to avoid the brass fitting, make sure to rinse the fitting with the 5 gallons of clear water so it doesn’t corrode and don’t pinch the wires when putting the cap back on. Over Labor Day weekend, we followed the web instructions using 3 quarts of bleach (1 bottle, which I diluted) but the strong chlorine odor never came. We went out and bought pool test strips because we thought we were missing the odor. No luck. We added another bottle of bleach (full strength) followed by more fresh water but still no odor. We continued with the instructions anyway and let the water sit in the pipes for 2 nights and flushed out the system on Labor Day. But I was very frustrated with the fact that I never smelled chlorine at any time during the whole process. On Tuesday, I called Peter. He started giving me the address of the website when I stopped him and told him about my weekend and what I had been told when the installation was done. He told me that the guys should have given me better instructions because every well is different and mine is very deep. He said the water comes from the bottom of the well and the bleach is stuck on top along with the fresh water that I added; I needed to run the hose from the outside spigot back to the well and circulate the water until you get the odor after about 15 to 20 minutes. I told him that is not what the website says. He said he really needs to look it over and update it. He said that he’s had people tell him that they don’t smell the chlorine and then it shows up a couple of days later. (I have yet to notice it.) He also said that the guys will put chlorine pellets down the well when they replace a pump because by law they have to and it should have been done when they started up the pump. I told him that I didn’t see them do that and they didn’t tell me they had done any type of chlorination. (Mark only told me they would run the pump about 10 minutes until the water was clear as it was pumping out the calcium at the bottom of the well.) That being said, everyone was professional and friendly and Peter was very nice on the phone. The equipment installation was good but the chlorination was a nightmare and I’m sorry that they talked me into doing it myself. The chlorination headache is what keeps me from giving a grade of “A” and they should not be immediately directing customers to their website instructions.

The owner came out and did the work himself. He took a great deal of time to explain how a well system works and advised how to properly care for our home system. I would not hesitate to recommend this business to anyone.

The holding tank for our well failed leaving us with no water in the house. I discovered this at about 5:20 pm and called Snelton, expecting to leave a message. To my surprise, the telephone was answered, and the person on the other end of the line asked me a number of troubleshooting questions to try to determine the problem. He then told me that he could get someone out to my residence the following morning, and would call between 8 and 8:30 the next morning. I was concerned about the time involved because I had plans to leave town early that afternoon. I shouldn't have worried. Mr. Snelton was at my house about 8:45, back with a replacement tank by 9:30, and finished and gone by a quarter to 11. His work was high quality. He was professional, friendly, clearly explained options, and charged me a bit less than his estimate. This is a family business, operating since the 1920s, and in its 4th generation of family.

We purchased a home with a well/septic system and we were getting that very strong "egg" water smell from both the hot and cold water in the house. Given how things have been going with repairs on this house, we were expecting to need some expensive system installed to deal with this problem. We were happy to learn about this simple, affordable process. Snelten's actually posts the "how to" directions on their website - but we wanted to have them do this the first time around. They were completely professional and I tagged along with the technician who explained everything he was doing and why. We had to close off certain valves to bypass water softener. We were prepared with gallons of bottled water to hold us over the 24 hours required. Thankfully, we were allowed to flush - but no other water allowed to run thru the taps. We were left with specific instructions on how to flush the chlorine out of the system after wards - and it worked like a charm. They recommend doing this each year to keep things clear.

Superior service.

Snelten did a really good job and was very responsive. They made a very stressful situation tolerable.

Technician arrived on time, work was done as requested and in a timely manner. Scheduling was easy and convenient. One of the categories for my contamination tested high. They fixed the problem and retested the well. It checked out after, they performed the fix. Overall, a good experience.

The whole job took under 2 hours to complete. Peter and his assistant Todd came out and confirmed that my well pump had failed. They removed the old pump and replaced it with a used pump that they had on hand. The electrical circuit serving the pump had to be changed from 110 to 220 in order to work with the new pump so they did that as well. They also replaced the pressure switch. There was some damage done to the concrete block that covered the well room when it was removed.

They had excellent workmanship and was on time for the estimate. The workers arrived on time, very clean, removed cartons pumps were boxed in without asking and they came in at the estimate. I am very happy with the outcome.

WONDERFULLY RESPONSIVE, VERY PROFESSIONAL, EXPLAINED EVERYTHING THAT THEY WOULD BE DOING.

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