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McMaid Lake County

House Cleaning, Dryer Vent Cleaning, Air Duct Cleaning,

About us

What We Do… McMaid helps families in the greater Chicago area spend more time living life and less time cleaning up after it! We do that by providing a variety of house cleaning services including weekly, bi-weekly, and monthly cleanings, move-in / move-out one-time cleanings, carpet cleaning, upholstery cleaning, air duct cleaning, and dryer vent cleaning.

Business highlights

50 years of trusted experience

Services we offer

House cleaning, air duct cleaning, dryer vent, carpet & upholstery cleaning.

Amenities

Free Estimates
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.37 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
0%
3
14%
2
14%
1
0%


Rating CategoryRating out of 5
quality
4.6
value
4.0
professionalism
4.3
responsiveness
4.3
punctuality
4.6
Showing 1-7 of 7 reviews

Diane K.
09/2021
2.0
house cleaning
  + -1 more
First few times the crew came out they did a good job and were very pleasant. Then a different crew came out and had a problem. I called the main office and talked to Kaye. She did not exhibit any positive customer service behaviors - for example yelled at me, called me a liar. Needless to say they are not my service provider anymore.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$200

Response from McMaid Lake County
When [Member Name Removed] called our office to terminate her service it was 22 days after a crew had been at her house. Her complaint was that the crew didn't wash all the floors and told her they didn't have any more time on their schedule for her house (the extra floors were not scheduled to be washed). I apologized for the fact that they didn't call the office for more time and reminded [Member Name Removed] that if she had called us we would have sent them back. She said she shouldn't have to call. I said they are people, not robots, and sometimes make mistakes. I told her we can't fix something if we don't know there is a problem. I suggested we put some extra time on the next visit at no extra charge to make up for it but she declined. It seemed whatever I suggested, she wasn't interested. To be clear, I did not "yell" at her and did not call her a liar. I didn't even question her complaint about the floors, even though they were not scheduled. So now I will call her a liar as she has lied in the statements in her review. Her file has been marked "No Service" as we are not interested in doing business with her.

Ryan K.
03/2016
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$272

Ryan K.
02/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: 4 bedrooms, 2200 square foot home ... they are always professional & efficient!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Margaret R.
02/2013
3.0
house cleaning
  + -1 more
Did not move forward based on how many hours of cleaning for the price
Description of Work: I did not sign up for the actual cleaning because I felt the price was high. When I called the process of getting an estimate was very good. They take you through a series of questions and then based on your answers can give you an estimate range. The virtual estimating model is excellent. I was quoted between roughly 150 - 180 for a regular clean for a 3 bedrooom 2.5 bath 2 level house. When I asked how exactly how many number of hours of cleaning that included the answer was 1.15 hours for 4 cleaning people. That come up to roughly $40 an hour per person if you land in the high range. But in fairness the company does use their own supplies. I usually pay around $25 an hour per person. Plus I am more comfortable paying per hour because you get what you pay for vrs getting a flat rate and your cleaning people are ripping around your house trying to get the job done quickly. In addition they asked me for cash for the first cleaning. Having to run to the bank to pay cash is really annoying so I decided not to move forward but in fairness to the company I understand why they ask for cash for a first time clean.

Rating CategoryRating out of 5
value
2.0
professionalism
5.0
responsiveness
5.0

$165

Alan B.
04/2011
5.0
house cleaning
  + -1 more
Spent over 4 hours with a crew of 4 and cleaned it beautifully. Cleaned inside of windows, woodwork, oven, microwave, fridge, all floors on hands an knees, all bathrooms (3 and a half). Cost was $392, as estimated, but we were so happy with the service we tipped and extra $88.
Description of Work: They did a full "pre-move-in cleaning" of the entire 4 bedroom house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$480

Carlos R.
01/2011
5.0
house cleaning
  + -1 more
Very fast and very professional. They knew what they were doing! Great job!
Description of Work: Four people came to clean the house plus a supervisor. Basically it took an hour to clean my house with the 4 people. Really cleaned the house so well! Very happy with their service. Cleaned kitchen & bathroom like new!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Kathryn M.
09/2008
5.0
house cleaning
  + -1 more
Very well. A team of 3 arrived on time, worked a solid 3.5 hours. I was very satisfied.
Description of Work: They did a deep fall cleaning that included dusting the wall, woodwork, furniture, blinds, moving and cleaning behind all movable furniture; top to bottom cleaning of the bathrooms and kitchen. Cleaned inside of refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$271

    Contact information

    218 S Main St Ste 3, Wauconda, IL 60084

    http://www.McMaid.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 4:30 PM
    Tuesday:
    9:00 AM - 4:30 PM
    Wednesday:
    9:00 AM - 4:30 PM
    Thursday:
    9:00 AM - 4:30 PM
    Friday:
    9:00 AM - 4:30 PM
    Saturday:
    9:00 AM - 4:30 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Dryer Vent Cleaning,
    Air Duct Cleaning,
    Upholstery Cleaning,
    Carpet Cleaning

    FAQ

    McMaid Lake County is currently rated 4.3 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 4:30 PM

    Tuesday: 9:00 AM - 4:30 PM

    Wednesday: 9:00 AM - 4:30 PM

    Thursday: 9:00 AM - 4:30 PM

    Friday: 9:00 AM - 4:30 PM

    Saturday: 9:00 AM - 4:30 PM

    McMaid Lake County accepts the following forms of payment: Check,MasterCard,Visa
    Yes, McMaid Lake County offers free project estimates.
    Yes, McMaid Lake County offers eco-friendly accreditations.
    No, McMaid Lake County does not offer a senior discount.
    No, McMaid Lake County does not offer emergency services.
    No, McMaid Lake County does not offer warranties.
    McMaid Lake County offers the following services: House cleaning, air duct cleaning, dryer vent, carpet & upholstery cleaning.

    Contact information

    218 S Main St Ste 3, Wauconda, IL 60084

    http://www.McMaid.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 4:30 PM
    Tuesday:
    9:00 AM - 4:30 PM
    Wednesday:
    9:00 AM - 4:30 PM
    Thursday:
    9:00 AM - 4:30 PM
    Friday:
    9:00 AM - 4:30 PM
    Saturday:
    9:00 AM - 4:30 PM