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Geek Squad - Best Buy

Appliance Sales and Installation, Computer Repair, TV Sales,

About us

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of trusted experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

3.76 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
17%
4
33%
3
33%
2
0%
1
17%


Rating CategoryRating out of 5
quality
3.8
value
4.0
professionalism
3.3
responsiveness
3.5
punctuality
3.4
Showing 1-6 of 6 reviews

William S.
12/2016
3.0
appliance sales
  + -1 more
To bring it in the house they managed to break off the handle and come back and replaced the door it was on a dryer. The biggest hustle came in terms of when this was set up, as you know when you take a credit card with him what they do is they use you telephone number for the information. The number that they had had two names under my name and somebody else's name and the other person it had nothing to do with him he didn't live even in the area. What they managed to do was to put his chip I.D on the order which did two things. One, it prevented me from getting the benefit in terms of the reward dollars. It took me three or four months to sort that out with them and there's still a problem they still can't get that resolved under my account. And so every time I get any notification from them it still has his membership number. The delivery person was not a happy camper, it seems as if he was totally unhappy with the job, his job and he just stood around, looked very morose and did things like flinging cards around. I was concerned that he was going to chip the paint. His service from that standpoint was mediocre.
Description of Work: I use Geek Squad - Best Buy for appliance sales.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$1,300

RON S.
10/2008
3.0
tv sales
  + -1 more
They seem to have good price. Not easy to get someone that knows the products. Do you own research before you buy.
Description of Work: We bought an LCD tv.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro
$1,300

SARA M.
01/2007
1.0
computer repair
  + -1 more
Responsiveness was terrible. I even called another store location to verify I had the right phone number, had the right hours of operation, etc.
Description of Work: Five calls over a period of 3 hours always resulted in the same recording "Geek Squad is not available." There was no answer at all when I selected '0' for customer service to find out if there was a phone or personnel problem with Geek Squad.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


PRIYA P.
10/2004
4.0
home theater design
  + -1 more
THE BEST BUY STAFF WAS VERY HELPFUL. AS SOON AS I GOT THERE THE STAFF WAS WITH ME DIRECTLY.
Description of Work: THEATRE SYSTEMS.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$249

SHARON S.
08/2001
5.0
appliance sales
  + -1 more
unknown
Description of Work: BOUGHT A TIVO COMMUNICATION RECEIVER

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

THERESA C.
08/2001
4.0
computer repair
  + -1 more
unknown
Description of Work: HARD DRIVE REPLACEMENT ON MY COMPUTER.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

    Contact information

    701 N Milwaukee Ave, Vernon Hills, IL 60061

    www.geeksquad.com/repair

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Sales and Installation,
    Computer Repair,
    TV Sales,
    Stereo and Home Theater Systems,
    Computer Sales,
    TV Repair,
    Camera Repair,
    Auto Radio Service,
    Appliance Repair

    FAQ

    Geek Squad - Best Buy is currently rated 3.7 overall out of 5.
    Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Geek Squad - Best Buy does not offer free project estimates.
    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
    No, Geek Squad - Best Buy does not offer a senior discount.
    No, Geek Squad - Best Buy does not offer emergency services.
    No, Geek Squad - Best Buy does not offer warranties.
    Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

    Contact information

    701 N Milwaukee Ave, Vernon Hills, IL 60061

    www.geeksquad.com/repair