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Mr. Rooter Plumbing of Champaign

Plumbing, Drain Cleaning, Sewer Cleaning,

About us

At Mr. Rooter® Plumbing every customer’s individual needs are important. Whether it’s a simple sink clog or a damaged sewer line, you can count on a Mr. Rooter plumber to take care of your plumbing needs – day or night – with never an overtime charge. Our professional service, quality products and honest, up-front pricing make Mr. Rooter the best value in plumbing services nationwide. Mr. Rooter is ready for all emergency plumbing issues, from clogged drains and sewage backups to frozen pipes and leaking water heaters. You can count on an expert diagnosis from Mr. Rooter with our camera inspection tools. Then we’ll fix it right the first time, whether it takes HydroScrub® drain cleaning or trenchless pipe repair, with courteous smiles on our faces. There's a reason they call us Mr.® Call your local Mr. Rooter today.

Business highlights

54 years of trusted experience
Emergency Services Offered

Services we offer

 Residential Services: Sinks, Drains, Faucets, Drain Pipes, Bathtubs/Showers, Toilets, Septic Tanks, Sewer Lines, Pipe Repair, Water Heaters, Water Softeners, BioChoices®, and Much More!  Commercial Services: Pipe Repair, Sinks, Drains, Faucets, Septic Tanks, Sewer Lines, Toilets, Video Inspection, BioChoices®, Auto Injection System, Tree Root Removal, and Much More

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.320 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
55%
4
20%
3
10%
2
0%
1
15%


Rating CategoryRating out of 5
quality
4.7
value
4.2
professionalism
4.6
responsiveness
4.7
punctuality
4.6
Showing 1-20 of 20 reviews

Andrew S.
07/2018
5.0
plumbing
  + -1 more
prompt, efficient, neat.
Description of Work: repair sump line

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ken B.
08/2016
3.0
plumbing, sewer cleaning
  + 0 more
The technician arrived on time. He jetted the line to clear the roots which had penetrated the sewer line and then used his TV camera line to check that the blockage was clear. A week later I made an appointment to have an estimate for the cost of having the line dug up and fixed. Mr. Rooter said they would arrive at 9 am but called to say they were running late and it would be closed to 2 pm. It has been a week now and I still haven't heard from them, so I asked another contractor for an estimate and they came out as schedule and so I hired them to do the work.
Description of Work: Sewer line root clog removal.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
1.0

$298

Response from Mr. Rooter Plumbing of Champaign
Hi, we offer our sincerest apologies for the lack of timely response. We were caught in an unfortunate situation where a couple of key employees left for "a better opportunity". At the end of the day it was better for us as we have built a better team of high quality, service minded Professional Plumbing Service Techicians. Please consider giving us a second chance should any plumbing service again.

Patricia P.
01/2016
5.0
plumbing
  + -1 more
Mr Rooter came same day I called and fixed the connection. They could have taken advantage of me as I authorized up to $100 to fix issue but instead charged nothing as they said it just needed tightened. Now that's a company with integrity! They have me as a customer for life.
Description of Work: Had a washing machine installed from box store which leaked at connection. Needed someone to fix for disabled family member and I live 3 hours away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael L.
12/2015
5.0
plumbing
  + -1 more
Went great! No problems especially considering the recent flooding!
Description of Work: We had a leak in the pipe from our sub pump. We called a few places for weekend emergency service and only one who got back to us immediately! There was a delay in arrival due to an error but it was still done and they were super apologetic. I would recommend them to anyone needing services especially if it's off hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

Melissa W.
07/2015
4.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: They did a nice job fixing our sewer line and were very responsive to this issue. After they completed the job we also contracted with them to fill the concrete in our driveway--they had to remove this to dig up our sewer line. They were not responsive with respect to filling the driveway. After three weeks of not filling the driveway we contracted with another service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$5,500

Jason M.
02/2015
5.0
drain cleaning, plumbing
  + 0 more
Great! They were responsive, prompt and efficient.
Description of Work: Diagnosed a clog in the pipes, removed the toilet and cleared the clog.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$272

Betty L.
09/2014
4.0
plumbing
  + -1 more
They gave me a senior citizen discount and they did a great job. They were very nice, covered their shoes to keep my house clean, and it hasn't broke since!
Description of Work: Another company built the house for me and did all the plumbing and my toilet broke not even a year after living here. Mr Rooter came out and fixed the problem.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Zsuzsanna G.
09/2014
5.0
plumbing
  + -1 more
worked for hours at it and when found that their cable wasn't long enough he referred to us to another company and didn't ask for any payment
Description of Work: sewage back up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

greg T.
08/2014
4.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joanne H.
06/2014
1.0
plumbing
  + -1 more
Problem continued and I couldn't reach him. Found out through main company that he went out of business? Not even sure of that. Unfortunately, I did not get an itemized estimate. I hired a new company and they said NO new tile was replaced, no soil stack, etc. The crawl space was a foot deep in sewage! Cost me another 3,500 to get the job done properly.
Description of Work: Was supposed to fix broken sewer tile and replace some pipes and add soil stack.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0

$5,000

Response from Mr. Rooter Plumbing of Champaign
We are sorry to hear that the service was not there when you needed it. Since that time there has been some new developments. Late in 2013, after more than 10 years of providing excellent plumbing service in Champaign County, the previous Mr. Rooter owner decided to close his doors. Under the new owner David Crow and his management team the Mr. Rooter brand will continue to provide the highest level of customer service and plumbing work. We look forward to carrying on the Mr. Rooter name and the goodwill that was built over many years by the previous owner.

Violet H.
01/2014
5.0
plumbing, drain cleaning
  + 0 more
He also provided plans for additional plumbing updates. I am not certain if he remains in business as I tried to contact him for another job but was unable to do so.
Description of Work: The plumber was professional and courteous as he cleared a clogged toilet drain and re-installed plumbing fixtures.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Mariya V.
11/2013
1.0
plumbing
  + -1 more
No provider serving this area (Champaign; 61820 zip code)
Description of Work: Nothing
Rating CategoryRating out of 5

Response from Mr. Rooter Plumbing of Champaign
We are sorry to hear that the service was not there when you needed it. Since that time there has been some new developments. Late in 2013, after more than 10 years of providing excellent plumbing service in Champaign County, the previous Mr. Rooter owner decided to close his doors. Under the new owner David Crow and his management team the Mr. Rooter brand will continue to provide the highest level of customer service and plumbing work. We look forward to carrying on the Mr. Rooter name and the goodwill that was built over many years by the previous owner.

SUE G.
10/2013
1.0
plumbing
  + -1 more
Listed but not available in this area.
Description of Work: Mr roto does not have service in my area.
Rating CategoryRating out of 5

Response from Mr. Rooter Plumbing of Champaign
We are sorry to hear that the service was not there when you needed it. Since that time there has been some new developments. Late in 2013, after more than 10 years of providing excellent plumbing service in Champaign County, the previous Mr. Rooter owner decided to close his doors. Under the new owner David Crow and his management team the Mr. Rooter brand will continue to provide the highest level of customer service and plumbing work. We look forward to carrying on the Mr. Rooter name and the goodwill that was built over many years by the previous owner.

Wes H.
04/2013
5.0
plumbing, drain cleaning
  + 0 more
Last year in 2012, when Mr. Rooter came to fix a backup in our pipes, I asked them to check the pipes themselves since my home inspector told me they were starting to deteriorate. They did this no problem and gave me a estimated and told me what the job would require. A year later , I called them to come back out and give me another estimate and within the hour they arrived and did the inspection and estimate. He was very friendly and professional. We set up a date to complete the job and they got it done. I was very pleased with the service and the quality of the job. I would highly recommend this plumbing service.
Description of Work: Last year, in 2012, I had a backup in our sewer pipes. When I called Mr. Rooter, they were quick in response, very friendly and professional. This year, 2013, I had them come out to replace some of my sewer pipes under my home due to the cast iron pipes starting to deteriorate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,850

Yolanda M.
12/2012
5.0
plumbing, drain cleaning
  + 0 more
He did a good job. I signed up with a service contract with him. He was very conteious about my home and was professional. He gave us different options to choose from before any work was started. He was very responsive and communicated well.
Description of Work: I called Mr. Rooter to address a clogged toilet in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Pamela H.
12/2011
5.0
plumbing, sewer cleaning
  + 0 more
They found what might be a problem at a junction in the line. They called the city inspectors and asked that they use their more powerful and flexible camera to get a better look at the junction, then reviewed the video that the city took and discussed possible solutions. They called 15 to 20 minutes before arrival, arrived on time, discussed what they were going to do, wrote up an estimate and a description of the work to be done, then did that work and discussed the outcome afterward. They don't make a mess, clean up anything they may have left and are pleasant to deal with. We signed up for their annual service, getting a discount on regular work and a free annual plumbing inspection. Very happy with their service.
Description of Work: Cleaned tree roots from sewer line, returned the next day and sent a camera through the line to see what else might have caused the back-up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Lori S.
07/2011
3.0
drain cleaning
  + -1 more
The work was done promptly, however, I felt that the price was FAR too high for the limited amount of work that was actually performed. The technician also tried to sell me an expensive package for plumbing services. I didn't appreciate the sales pitch.
Description of Work: The technician cleared a clogged kitchen drain.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

$250

Bonnie D.
11/2010
5.0
plumbing
  + -1 more
I would tell others that he was really quick. I called that evening because I had water spilling into my basement and the plumbing pipes to it were old and rusty. He came out close to 11 o’clock at night, but could not do anything then. He had the new pressure tank and everything for me the next day, so I have always had a good experience Mr. Rooter. The guy that came out here was real nice. My experience with him has been excellent. I thought that the price was fair.
Description of Work: I used Mr. Rooter on the 5th of October and he replaced a pressure tank and did the plumbing that goes to it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jean L.
10/2010
5.0
plumbing, drain pipe, sewer cleaning, drain cleaning
  + 2 more
Each job was written up in advance. Considering all the amount work performed (3 visits), I felt the cost was reasonable with the competence, professionalism and courtesy shown to me by Mr. Rooter (Alan) and his workers. They were very patient and thorough, and very cooperative and helpful. I would highlly recommend without hesitation hiring Mr. Rooter. I am very happy with all of the work they have done for me, and I will have them back again if anything else needs repair. It is hard to beat honesty, competence, courtesy, kindness, and reasonable pricing. Hire a good plumbing firm. Hire Mr. Rooter!
Description of Work: Mr. Rooter first came to my house on an emergency basis on a Sunday afternoon in early October, 2010 (it was his wedding anniversary!). I had flushed the toilet and was doing laundry. The toilet ended up in the sink in the basement. He spent over 3 hours and pulled out the roots which had penetrated the sewer pipe and created the blockage. I have never been so grateful to be rescued on a Sunday afternoon. Normal flow was restored temporarily. Mr. Rooter returned the following Wednesday and performed many needed plumbing jobs I had been avoiding having repaired. I was going to get a new toilet but it would not fit my small bathroom, so instead the old toilet was completely refurbished, and works perfectly. Next the bathroom faucet was replaced (broken handle for many years and dripping). Then, the kitchen double sink had been backing up for 20 years, but I was told by another plumber 5 years ago that I would have to replace the pipe in the wall and hire a carpenter, etc. and that it would be very costly, so I had delayed and just kept plunging it myself. The real problem determined immediately by Mr. Rooter was that the drain pipe in the basement was clogged. It was cleaned out quickly, and so now I can do dishes and not have to worry about back flow in the kitchen double sink or constant plunging and time consuming misery. I am thrilled! Such a simple solution that a previous plumber could not figure out. This work described above came later in the day. The first order of business was "camera-ing" the sewer pipe. The house is 82 years old and finally roots got into the sewer pipe. During the scoping it was easy to see that the entire sewer system was breached by roots, and after 8 decades, had naturally fallen into pieces, and very much needed to be replaced. This job was of course the most expensive of all the procedures. They returned the following Monday and the job was completed very quickly and satisfactorily and normal flow was restored within one day, which is to say that by the time I returned home from work, it was done. The 2nd day was for inspection by the city and filling in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Karen A.
12/2009
4.0
water heater repair
  + -1 more
Estimate was provided the morning after my call, and the product was installed immediately upon my agreement. The initial estimate was much higher than I could afford, and effort to reduce cost to a more accepted amount was provided. I was very pleased with the service and will use them again.
Description of Work: Installation of new water heater, with build up. Removal of old.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$815

    Contact information

    805 E Perkins Rd, Urbana, IL 61802

    http://www.mrrooter.com/champaign/

    Service hours

    Sunday:
    12:00 AM - 12:00 PM
    Monday:
    12:00 AM - 12:00 PM
    Tuesday:
    12:00 AM - 12:00 PM
    Wednesday:
    12:00 AM - 12:00 PM
    Thursday:
    12:00 AM - 12:00 PM
    Friday:
    12:00 AM - 12:00 PM
    Saturday:
    12:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Drain Cleaning,
    Sewer Cleaning,
    Drain Pipe Installation,
    Water Heaters,
    Kitchen and Bath Remodeling

    FAQ

    Mr. Rooter Plumbing of Champaign is currently rated 4.3 overall out of 5.

    Sunday: 12:00 AM - 12:00 PM

    Monday: 12:00 AM - 12:00 PM

    Tuesday: 12:00 AM - 12:00 PM

    Wednesday: 12:00 AM - 12:00 PM

    Thursday: 12:00 AM - 12:00 PM

    Friday: 12:00 AM - 12:00 PM

    Saturday: 12:00 AM - 12:00 PM

    Mr. Rooter Plumbing of Champaign accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, Mr. Rooter Plumbing of Champaign offers free project estimates.
    No, Mr. Rooter Plumbing of Champaign does not offer eco-friendly accreditations.
    No, Mr. Rooter Plumbing of Champaign does not offer a senior discount.
    Yes, Mr. Rooter Plumbing of Champaign offers emergency services.
    Yes, Mr. Rooter Plumbing of Champaign offers warranties.
    Mr. Rooter Plumbing of Champaign offers the following services:  Residential Services: Sinks, Drains, Faucets, Drain Pipes, Bathtubs/Showers, Toilets, Septic Tanks, Sewer Lines, Pipe Repair, Water Heaters, Water Softeners, BioChoices®, and Much More!  Commercial Services: Pipe Repair, Sinks, Drains, Faucets, Septic Tanks, Sewer Lines, Toilets, Video Inspection, BioChoices®, Auto Injection System, Tree Root Removal, and Much More

    Contact information

    805 E Perkins Rd, Urbana, IL 61802

    http://www.mrrooter.com/champaign/

    Service hours

    Sunday:
    12:00 AM - 12:00 PM
    Monday:
    12:00 AM - 12:00 PM
    Tuesday:
    12:00 AM - 12:00 PM
    Wednesday:
    12:00 AM - 12:00 PM
    Thursday:
    12:00 AM - 12:00 PM
    Friday:
    12:00 AM - 12:00 PM
    Saturday:
    12:00 AM - 12:00 PM