At Porterhouse Heating & Cooling & Sons, LLC, we take great pride in our experience, expertise, quality and customer service that we provide to meet the consumers needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety and quality, regardless of how large or small the job.
Leroy was extremely prompt, respected my home by putting on protective footwear. He was hones, courteous and fixed my air conditioner in a very timely manner. The cost fit my budget and he advised me on what needs to be fixed next. I was given information about payment plans if I can't afford the next project. I have been living in extreme heat for the past week and two other companies came, took my money for service calls, promised to come back, but never did. I will only go with this company for anything else I need. Ernelle Oliver
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
LaTanya G.
08/2015
5.0
Shawn was very prompt and courteous. I would definitely use them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Mike F.
07/2015
5.0
The owner, Shawn, was extremely prompt and very personable. We discussed the repairs, which he did very quickly. However, my wife and I thought we should replace our entire AC unit, since it was over twenty years old, and it had been giving us a few problems recently. Shawn gave us a very reasonable estimate, and he was able to get a new American Standard f ton unit installed the very next day. Throughout, Shawn kept in close touch, and thoroughly explained the process. From start to finish, our project was on budget and on time!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Lawrence B.
07/2015
5.0
I have a difficult air filter to service due to its attic location. Some firms refuse to provide service when I tell them. Shawn's team did the air filter change quickly with no complaints. Shawn gave me tips on how to save money on air filters in the future. My CAC was cooling well and during pressure testing Shawn showed me the guage readings which indicated that I was close to needing more Freon. Since the unit was cooling fine he did not try to pressure me to add Freon now since it costs $75 a pound. He said if the cooling level decreased then it would be time to add coolant. Shawn is very honest and will not try to sell you something you do not need. He will be doing my furnace inspection and cleaning in the Fall.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Gwen R.
06/2015
5.0
Everything was great, I'm happy about service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Mark D.
06/2015
5.0
Shawn was very professional and on time for our Appt. Performed service in a timely manner and rates for the repair were reasonable with no additional costs or surprises. Will hire Shawn again for all my Heating & Air repairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Roger B.
06/2015
5.0
Shawn Porter is the only contractor I will call to service my air conditioning or furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Ida R.
04/2015
5.0
Prompt, informative, friendly and honest. No up sale pressure, took the time to explain what was going on and what could possibly be needed in the future. Veeery satisfied.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Kyle N.
04/2015
4.5
The only reason I cannot give 5 stars all around is because I didn't have anything major that needed work. This was an AC service call and it ended up only needing to be cleaned. I was glad to have someone come out and make sure everything was working appropriately as we just moved into our home last year.
Rating Category
Rating out of 5
quality
4.5
value
5.0
responsiveness
5.0
Yes, I recommend this pro
yeo a.
04/2015
5.0
Prompt service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
george a.
03/2015
5.0
Came immediately.
Rating Category
Rating out of 5
quality
4.5
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Maureen I.
01/2015
5.0
Shon was great, on time and very professional. . Will recommend any time any day..thanks again shon
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
jim p.
01/2015
5.0
Fast response. Professional and accommodating. Would recommend and will use again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Margaret B.
12/2014
5.0
Shaun and his helper were professional, courteous and arrived exactly when they said they would. He's a life saver.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Anthony G.
12/2014
5.0
I had problems controlling the humidity as well replaced the valve on the humidity appliance.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Keith P.
12/2014
4.0
They were a great help got to the problem pretty quick and the work was done and finish the next day.
Rating Category
Rating out of 5
quality
4.0
value
4.0
responsiveness
4.0
Yes, I recommend this pro
Vicki S.
11/2014
5.0
They were prompt, very polite, explained exactly what they were doing, and seemed very knowledgeable. They even put covers on their shoes while in the house. We were very happy with the work they did and we're happy to hear they are available 24 hours a day for emergency calls. I definitely recommend their services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
demy c.
11/2014
4.0
great service, good and honest people.
Rating Category
Rating out of 5
quality
4.5
value
4.0
responsiveness
4.5
Yes, I recommend this pro
holly l.
10/2014
5.0
Prompt, polite and explained the work to be done before beginning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
denise s.
10/2014
5.0
Shaun was prompt, courteous and efficient. Very professional and knowledgeable. This is a company that is available 7 days a week to responded to your needs without charging a premium price. I would definitely recommend his services and will call in the future if I need help.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
john s.
10/2014
5.0
This is a contractor that is actually looking to work. They have become my new Hvac go to guys.